See all properties

Tortuga Lodge

4.5 star property
Victorian resort with a full-service spa and free breakfast

Choose dates to view prices

Photo gallery for Tortuga Lodge

1 bedroom, premium bedding, down comforters, pillowtop beds
Ecotours
Front of property
1 bedroom, premium bedding, down comforters, pillowtop beds
Breakfast, lunch, dinner served; Fusion cuisine, pool views
VIP Access

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Breakfast included
  • Room service
  • Spa
  • Pool
  • Laundry
The current price is P26,743
P31,350 total
includes taxes & fees
Jul 15 - Jul 16

Get more when you're a member

  • Save 15% or more on select VIP Access properties when you reach Silver tier or higher
  • Experience top-rated quality and exceptional service
  • Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Mr. Mishak Downstairs Suites

1 bedroom, premium bedding, down comforters, pillowtop beds

Mr. Mishak Downstairs Suites

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Renovated in 2021
Separate bedroom
Ceiling fan
Down duvet
  • 59 sq m
  • River view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Miss Perla Balcony Upstairs Suites - Family

1 bedroom, premium bedding, down comforters, pillowtop beds

Miss Perla Balcony Upstairs Suites - Family

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Renovated in 2021
Ceiling fan
Separate bedroom
Premium bedding
  • 28 sq m
  • River view
  • Sleeps 4
  • 2 Double Beds

View all photos for Miss Evelyn Balcony Suites

1 bedroom, premium bedding, down comforters, pillowtop beds

Miss Evelyn Balcony Suites

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Renovated in 2021
Separate bedroom
Ceiling fan
Down duvet
  • 65 sq m
  • River view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Miss Florentina Villa

1 bedroom, premium bedding, down comforters, pillowtop beds

Miss Florentina Villa

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Renovated in 2021
Down duvet
Day bed
Ceiling fan
  • River view
  • Sleeps 5
  • 1 King Bed

View all photos for Miss Perla Balcony Upstairs Suites - King Bed

1 bedroom, premium bedding, down comforters, pillowtop beds

Miss Perla Balcony Upstairs Suites - King Bed

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Renovated in 2021
Ceiling fan
Separate bedroom
  • 28 sq m
  • Water view
  • Sleeps 2
  • 1 King Bed

View all photos for Papi Brown Downstairs Suites - Family Room

1 bedroom, premium bedding, down comforters, pillowtop beds

Papi Brown Downstairs Suites - Family Room

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Renovated in 2021
Ceiling fan
Separate bedroom
Premium bedding
  • 28 sq m
  • River view
  • Sleeps 4
  • 2 Double Beds

View all photos for Papi Brown Downstairs Suites - King Bed

1 bedroom, premium bedding, down comforters, pillowtop beds

Papi Brown Downstairs Suites - King Bed

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Renovated in 2021
Ceiling fan
Separate bedroom
Premium bedding
  • 28 sq m
  • River view
  • Sleeps 2
  • 1 King Bed
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the neighborhood

Map
Across the river, in front of Tortuguero airstrip, Colorado, Limon, 70206

What's nearby

  • Barra del Colorado National Wildlife Refuge - 19 min walk - 1.6 km

Restaurants

  • Restaurante Mi Niño
  • Budda Café
  • El Patio de Tortuguero
  • Bar Laguna Lodge
  • Miss Junie's Restaurant

About this property

Tortuga Lodge

Luxury family-friendly resort renovated in 2021 and located near Tortuguero National Park Office
Located close to Sea Turtle Conservancy and Cuatro Esquinas Island, Tortuga Lodge provides free cooked-to-order breakfast, a poolside bar, and concerts and live shows. Adventurous travelers may like the boating, ecotours, and hiking/biking at this resort. Treat yourself to a body scrub, a hot stone massage, or a facial at Wispa, the onsite spa. The on-site Fusion cuisine family restaurant, The Green Turtle, offers breakfast, lunch, dinner, and al fresco dining. In addition to a terrace and a garden, guests can connect to free in-room WiFi, with speed of 100+ Mbps (good for 1–2 people or up to 6 devices).
Additional perks include:
  • An outdoor pool with sun loungers and pool umbrellas
  • Babysitting (surcharge), a nature reserve, and smoke-free premises
  • A water dispenser, tour/ticket assistance, and a vegetable garden
  • Coffee/tea in the lobby, concierge services, and luggage storage
  • Guest reviews say great things about the helpful staff
Room features
All guestrooms are individually furnished, and include comforts such as premium bedding and laptop-compatible safes, as well as perks like laptop-friendly workspaces and air conditioning.
More amenities include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Rainfall showers, eco-friendly toiletries, and hair dryers
  • Separate sitting areas, ceiling fans, and daily housekeeping

Languages

English, Portuguese, Spanish

Similar properties

Exterior

Valverde Glamping & Ecolodge

  • Pool
  • Breakfast included
  • Free WiFi
  • Air conditioning
9.8 out of 10, Exceptional, 7 reviews
The price is P5,262
P8,126 total
includes taxes & fees
Jul 17 - Jul 18
Valverde Glamping & Ecolodge

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free cooked-to-order breakfast available daily 6:00 AM to 9:30 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • The Green Turtle

Things to do

  • Boat and paddles
  • Books
  • Concerts/live shows
  • Cooking classes
  • Ecotours
  • Full-service spa
  • Hiking/biking trails
  • Motor boating
  • Outdoor pool
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Children's games
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Garden
  • In a nature reserve
  • On a river
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible shuttle
  • Front entrance ramp
  • Handrails in stairways (36 inches high)
  • Lever door handles
  • No elevator
  • Portable shower seat
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (31 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 100% renewable energy
  • 2 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% organic food
  • Built in 1983
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Renovated entire property - March 2021
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian dining options
  • Victorian architecture
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Free bottled water
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:30 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 100

Special check-in instructions

Guests must transfer via airplane or boat to the property; guests must contact the property at least 48 hours before travel, using the contact information on the confirmation received after booking
The front desk is open daily from 6:00 AM - 9:30 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 10 per person, per stay. This fee does not apply to children under 1 year of age.

We have included all charges provided to us by the property.

The listed mandatory additional fee covers the Tortuga Lodge and Gardens by Böëna Conservation Support Fee that subsidizes local conservation and community efforts.

Optional extras

  • Late check-out fee: USD 100 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system and eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

Property is also known as

Lodge Gardens
Tortuga Gardens
Tortuga Lodge Gardens Tortuguero
Tortuga Lodge
Tortuga Lodge & Gardens
Tortuga Lodge & Gardens Tortuguero
Tortuga Hotel Gardens
Tortuga Hotel Tortuguero
Tortuga Lodge & Gardens Costa Rica/Tortuguero
Tortuga Lodge & Gardens Hotel Tortuguero
Tortuga Lodge And Gardens
Tortuga Lodge Gardens

Frequently asked questions

Does Tortuga Lodge have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM–7:00 PM.

How much does it cost to stay at Tortuga Lodge?

As of Jul 14, 2025, prices found for a 1-night stay for 2 adults at Tortuga Lodge on Jul 15, 2025 start from P 26,743.29, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Tortuga Lodge pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Tortuga Lodge?

This property doesn't offer parking.

What time is check-in at Tortuga Lodge?

Check-in start time: 3:00 PM; Check-in end time: 10:30 PM. After-hours check-in is not available.

What time is check-out at Tortuga Lodge?

Check-out is at 11 AM. Late check-out is available for USD 100 (subject to availability).

Where is Tortuga Lodge located?

This family-friendly Colorado resort is located on the waterfront, within 3 mi (5 km) of Barra del Colorado National Wildlife Refuge, Sea Turtle Conservancy and Tortuguero National Park Office. Cuatro Esquinas Island and Tortuguero National Park are also within 3 mi (5 km).

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Tortuga Lodge Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 185 out of 259 reviews
Rating 8 - Good. 57 out of 259 reviews
Rating 6 - Okay. 12 out of 259 reviews
Rating 4 - Poor. 5 out of 259 reviews
Rating 2 - Terrible. 0 out of 259 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jason Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tortuga Lodge was an amazing stay. The staff was incredibly friendly. The tours available were fun, informative, and worth it! The staff was very helpful in helping us schedule our tours. Definitely recommend. A quick note. Transportation by boat is very difficult after hours. While the staff was able to connect us with a private transfer, it took alot of communication.
Stayed 2 nights in May 2025

10/10 Excellent

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was outstanding. Beverage/Food quality was great but very pricey.
Stayed 4 nights in Feb 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible stay. Very comfortable rooms with good AC, nice and quiet. Food was amazing for a remote lodge. Staff all very friendly and personable. Tours were fun.
Stayed 2 nights in Dec 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a wonderful time at this property. Kind staff, clean room and great amenities. Food is delicious as well.
Stayed 2 nights in Nov 2024

10/10 Excellent

valerie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place, AMAZING food (gourmet! Fresh!) super friendly staff! Beautiful nature! We saw times of animals- crocodiles, birds, monkeys, even a couple of tayras! Unfortunately it was raining a lot but other than that, really nice place!
Stayed 2 nights in Feb 2025

10/10 Excellent

Melania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with great staff. We stayed 3 nights and enjoyed the hotel and also the tours they provide. Good food as well...recomended
Stayed 3 nights in Sep 2024

10/10 Excellent

Tasia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to relax Great food
Stayed 2 nights in Apr 2024

10/10 Excellent

Scot

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it!
Stayed 2 nights in Nov 2024

10/10 Excellent

Maxime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic cozy hotel next to the jungle. You can see beautiful animals wandering the grounds, and csn go on a wonderful small hike right next to the hotel. The restaurant is also excellent (loved the ceviche and bisque) and the rooms comfy and with air conditioning.
Stayed 3 nights in Sep 2024

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent boutique hotel in Tortuguero

Wonderful stay at Tortuga lodge. The accommodation and food were fantastic. This place is just magic and very convenient for a flight as Tortuga airport (very quiet) is just across the river. Highly recommend
Stayed 2 nights in Mar 2024

10/10 Excellent

Henrik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

High end service

Very good hotel. Very good service in general, even going there and coming back was a good experience. Good food at readonable prices. Only bad thing is that tours at the hotel are crazy expensive.
Stayed 2 nights in Jul 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tortuga lodge was incredible if you like seeing Iguanas walking around, howler monkeys in the trees sharing their breakfast with their babies, and Toucans and Macaws flying overhead. Zulay at reception was fantastic! She always had a smile on her face and was so incredibly helpful while solving some problems for us. Enrique and all of the wait/bar/restaurant staff were thoughtful enough to remember our names.Amazing service and amazing resort. We highly recommend the night tour on the property if you like creepy crawly critters. Just an amazing experience for our family.
Stayed 3 nights in Nov 2024

10/10 Excellent

Man Wah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds with private trail. Room has good amenities and food choices/service was excellent. It’s 10min boat ride to town so it’s a bit inconvenient (trade off is super quiet hotel) and gets costly for taxi boat ($8pp one way). There was construction above our room (#15) so we couldn’t take a nap or sleep in! Otherwise it’s a superb hotel and we would absolutely come back!
Stayed 2 nights in Oct 2024

10/10 Excellent

Mr R

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff were very helpful, friendly and made the difference. Food at the hotel was particularly good, tasty and very well presented.
Stayed 3 nights in Mar 2023

10/10 Excellent

Ethan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We Loved It and Hope to Return

Beautiful facility and wonderful staff who are so friendly and helpful. The food is excellent and plentiful. We only did two activities (extra charge) but both guides were outstanding. We highly recommend Tortuga Lodge.
Stayed 3 nights in Jan 2023

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good and could be great with more inclusive rate

Great service and good food. All the extras cost a bomb though so the final bill is huge. For example - a 5 minute shuttle on a boat was charged at over 30 dollars. That is a lot. Great place to stay for 2 days but not plenty to do beyond that. Good but felt a bit too much like a machine.
Stayed 2 nights in Feb 2024

10/10 Excellent

Serena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous!

This lodge is hands down one of the best places I’ve ever stayed in all my years of travel. From the moment I arrived, the staff was friendly and incredibly helpful. The pickup from the small airport was seamless and really eased the anxiety of arriving in a new, unfamiliar place. The pool was a highlight, with a perfect temperature and a unique design that overlooks the water—truly stunning. My room had tasteful, colorful decor and featured some fun outdoor furniture, giving it a lively, tropical vibe. It was also impeccably clean, which can be challenging in a tropical environment, but the staff does an excellent job maintaining it. Another thoughtful touch was the umbrellas provided in each room, a lifesaver in a place where it rains so often. Fun benefit - the sound of howler monkeys in the mornings made the experience quite special. The room was also incredibly quiet, ensuring I had great sleep each night. Getting into town was super easy with the water taxi service. All in all, I had an amazing stay and would highly recommend this place to anyone!
Stayed 3 nights in Sep 2024

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous stay at Tortuga Lodge

We loved everything about our stay at Tortuga Lodge. If you're looking for a place that provides both luxury and adventure, this is it. I never imagined I would enjoy a 6:00 am boat ride in the pouring rain on Rio Tortuguero, but since I was comfortably ensconced in my hotel provided poncho, I could fully appreciate the bounties of nature in all of its glory. The abundance of wildlife, skillfully pointed out by our wonderful hawk-eyes guide, Luis, truly made this a unique and special adventure. The highlight of our visit was the 10:00 pm trip to the Caribbean side to see greenback turtles nesting. No photos allowed or necessary. This incredible experience seeing turtles emerge from the water and watching them dig a hole with their flippers and lay their eggs is seared in my memory. While I know our guide Luis had experienced this thousands of times before, his enthusiasm for each new wonder of nature for us made each sighting all the more special. The hotel staff was amazingly friendly and helpful. Kudos to the chef for our wonderful meals. All in all, we had a fabulous three days at Tortuga Lodge and hope to return again soon!
Stayed 2 nights in Aug 2022

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel location is beautiful, although we didn't realise it couldn't be accessed by road, so please note that if you have a car you have to drive to one of the areas where you can get the boat taxis and leave your car behind. This, however, was a great way to get to the hotel. We had a room with a large balcony and lovely view, and our private tour the next day of the national park, with Elvis, was outstanding and definitely worth the money (although not cheap!). We saw so much from the water and would recommend it to anyone. There isn't anything to do at night, and dinner is from 6 - 8.30pm, but as most tours start from 6am this wasn't a problem as going to bed early is recommended. Beautiful, quiet location, with a free transfer to the local town, although only an hour is needed there as it is just a street with restaurants and shops. The beach isn't anything to write home about, as it is black sandy strewn with wood, so not somewhere nice to sit, but it is worth catching the free boat across the river to have a look at it, and this is also where the air strip is for the plane if you are arriving from San Jose this way. The staff were lovely, the pool is a lovely added bonus and we enjoyed a couple of hours by it and swam in it too. I would highly recommend this hotel if staying in Tortoguero National Park, which is a must if visiting Costa Rica.
Stayed 2 nights in Jan 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place offers really unique and relaxing experience. The grounds are beautiful, the staff is extremely helpful and accommodating. We loved the rooms though hard surfaces could use better cleaning and BR could use an upgrade. The ac was dripping pretty badly on the first day of our arrival but it was quickly fixed. The food, staff and their services were impeccable. My biggest disappointment had to do with the steep fee charged for tours. We knew that direct booking through any hotel would be a bit more expensive but 3 times more felt simply exploitative. All the tours offer the same experience but you would pay a third or less booking with external providers. Additionally, there is no access to places outside the hotel except their services which were both quite expensive and limited in times. Also we were not aware that the last boat to get to the lodge leaves at 3:00pm. We had to change our flights to arrive a day early so we could make it on time from SJ. I wish someone would have informed us of this at the time of booking or on their site.
Stayed 2 nights in Aug 2023

8/10 Good

Stephan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice and beautiful, the staff was lovely and always wanting to help. However I cannot give the maximum rates for the following reasons : when spending this amount for an hotel room I expect all details to be looked after, for a perfect and personnalized experience. This was not the case: the lights were not functionning properly when we got the room and we had to ask for the maintenance to fix them. They only fixed half of it and we decided not to complain for the second problem (the lights in the bathroom were not correctly functionning) : in a 5 star hotel you should not need to ask for theses details to be taken care of. We also had to call for the mosquito shades that would not close properly when entering the room. Boats belonging to the hotel were moored right under our windows : they would make noise everytime waves were created by passing boats = 50 times per day/night. They could also improve the hospitality with simple services such as : Tortuger is among the places in the world with the most rain falls. Once wet your cloth won't dry anymore. There is nothing to help you hang your clothes in the room or in the hotel. The only alternative is the paying laundry service. Finally when checking out no one came to carry our luggages from the room to the dock. We still had a great time but I would not spend such an amount for this quality in the future.
Stayed 3 nights in Jul 2024

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 Punkten würde ich geben - falls ich könnte. Das Personal, das Essen, die Umgebung, die Aktivitäten- alles perfekt. Würde sofort wieder kommen. Pura Vids
Stayed 2 nights in Apr 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Maneera

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with amazing, large rooms. Great patio with chairs and a swing bed. Large bathroom with a great shower, water pressure and hot water! Property was amazing with lots of trails and animals. Only downside was the transportation option offered by the lodge itself was very limited - they should offer more boat transfers from the mainland. And install blackout curtains in the rooms - made it impossible to nap in the afternoons!
Stayed 2 nights in Dec 2024

10/10 Excellent

Perla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lindo hotel, tranquilo, los tours que ofrecen son muy buenos, personal muy amable, sobretodo en restaurante, disfrutamos mucho nuestra estancia.
Stayed 2 nights in Nov 2024