Ratings based on 88 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Would stay again
Posted 17 Jun 2024 on HotelsA lovely step back in time with all modern amenities. So peaceful yet on your doorstep are bars and restaurants in the old town.
Comment from Hotel Management
18 Jun 2024 by Palau lo Mirador - RV Hotels, Hotel Management
Dear Ms. Susan,Thank you very much for your evaluation. We hope to continue offering our best services and tell you that we will be happy to welcome you again. A cordial greeting,Hotel Palau Lo Mirador - RV Hotels
by A verified traveler
Good
Posted 2 Aug 2020 on HotelsIt was a short 2 day stay. Everything is good. The hotel is like a mini castle. There’s a pool and big garden outside with a terrace restaurant.
Comment from Hotel Management
3 Aug 2020 by recepcio, Hotel Management
Good morning,
Thank you for your opinion. we wait for you another time.
Best regards,
Reception Department
by A verified traveler
Disappointing for a hotel calling itself luxury
Posted 27 Jun 2019 on HotelsThere were positives and negatives:
Positives:
Restored ancient palace - atmospheric
Swimming pool though small was clean
Attractive garden
Own car park
Large room
Negatives:
Staff disinterested , we didn’t feel welcome
We felt insecure at night - public entrance from secluded area to rear of supermarket through open double doors to interior courtyard with badly lit access to staircase. Did not appear to be any form of security.
Our room had a huge glass fronted wardrobe which was unstable despite obvious attempts to shore it up so we only used it to access the safe.
We were glad we had only booked one night!
Comment from Hotel Management
11 Jan 2022 by Dpt. Recepción, Hotel Management
Thank you for your opinion Anne
by A verified traveler
A reason to go to Torella,15 min to the beach
Posted 12 May 2019 on HotelsThis hotel was exactly the place I wanted to stay while traveling in Europe. It's a fully walled 14th century Royal palace, each room is different, to sit on the breakfast room or deck alone is worth the charge for breakfast. The grounds and actual building are fantastic. The hotel restaurant is very good and I ate there both nights of my stay, try the cod.
Comment from Hotel Management
22 May 2019 by Reception, Hotel Management
Dear Michael,
Thanks a lot for your kind evaluation of Palau Lo Mirador!
We hope to see you back soon.
Best Regards,
Reception Desk
by A verified traveler
Luxe building, OK rooms
Posted 22 Apr 2019 on HotelsThe building itself and public spaces of this hotel are amazing. It’s like being in a castle. The outside grounds are wonderful too - I can imagine how lovely it would be In the summer, hanging out in the “chill out” area by the pool having a drink. However, our room was not as nice - it was definitely not luxe. The overhead lamp had a cold white fluorescent bulb, the decoration was quite bare, there was only instant coffee and no cream or even powdered creamer, the paint was a bit sloppy, the bedspread and rug were quite cheap-looking. It had a nice old armoire and window blinds, though, and the mattress was OK. The breakfast was good. The desk personnel were helpful.
Comment from Hotel Management
5 May 2019 by Reception Department, Hotel Management
Dear Ann,
On the one hand, thanks a lot for your kind comment about Palau Lo Mirador.
We are glad to know that your stay with us was pleasant.
On the other hand, we'd like to apologise for all the inconveniences caused with the room.
If we had know we would have made a room change.
However, we will check this room due to the purpose of improving our services.
See you soon.
Best regards,
Reception Dpt.
by A verified traveler
Disappointment - but looks nice
Posted 28 Jan 2019 on HotelsDid not know that there was no lift! Stairs very steep and poorly lit. Could not have anything cooked for breakfast before 9.00am! Diner Menu not to our taste and very expensive. Bedroom could have done with at least one comfortable chair, ut theshower was good. I hope nobody wants to see where they are going or want to read as the lighting in the room was almost no existent! Never again.
Comment from Hotel Management
9 Mar 2019 by Reception, Hotel Management
Dear Philip,
We are sorry for all the inconveniences caused with the lightning & so the services of the hotel.
We'll inform the manager.
by A verified traveler
Posted 5 Feb 2018 on Hotels
Recommended
for Everyoneby A verified traveler from UK
Posted 23 Sep 2016
Lovely rooms with the feeling of really being in a castle.
by A verified traveler from Norwich
Posted 6 Sep 2016 on Hotels
Relaxing,elegant, lovely food.
by A verified traveler
Beautiful hotel, but the staff . . !
Posted 5 Feb 2016
Pros: The quality of the food in the restaurant.
Cons: Where to start . . . most things that require customer service.
It is a real shame that such a lovely hotel is run by staff who have never heard of customer service.
At reception, we were given the key, but not told where our room was located (up three flights of stone stairs with no lift) or given any information about meal times etc.
Small point, but when we ordered our G & T prior to eating in their restaurant, I asked if there were any olives or nuts to accompany them and were told 'no'.
In the restaurant they brought the wrong meals and we waited from 8.0 pm until 9.30 for our main course to arrive (very well cooked and tasty when they did appear, though, as was the rest of the meal.)
As we left the restaurant, I asked at reception if it was possible to have a small glass of milk and was told 'no, this was not possible unless we had a litre!'
At 8.30 am the following morning we tried to check out. We had been watching the reception area whilst we had breakfast, but no-one was on duty. We asked the waitress, who shrugged and said 'ten minutes, maybe?'
We knew how long the Spanish 10 minutes could be and told her that we had an appointment and wanted to check out now. She shrugged again and turned back to clear the breakfast plates.
It is a real shame that the staff are so rude and unhelpful as apart from this (and the lack of lifts, in the case of anyone infirm) it is a lovely old hotel with a wonderful restaurant, free parking and generally good clean rooms. This said, the sofa in reception was very dirty.
