Ratings based on 481 Verified Reviews
4.6 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Aug 2024
The apartment is wonderful and is great value for money. We have stayed here twice this year, 8 nights in May and 15 nights in August. On both occasions we could not fault the property for the 5 of us.
The gardens are beautifully landscaped and it is a very safe and secure complex within minutes of the beach and local supermarket. All of this gets 5 stars for value for money, cleanliness and safety.
Our one complaint was that the seasonal pool was not open in May and then when we came to use it in August, it was so dirty that you could need see one foot ahead/deep. The staff said they had an issue with managing chlorine. There was a thick white substance like a type of mould. We did report it to the Ona Group complaints but got no response.
As a pool owner, I know what is safe/clean and unfortunately this was not. This is the only complaint but we found other local pools and paid a daily rate to use them instead. It would have got 5 stars if it were not for the seriously unclean pool.
Comment from Hotel Management
21 Aug 2024 by Manager, Hotel Management
Hey, Peter! A million thanks for your thoughtful review.We're thrilled to hear that you found our apartment to be a great value and that you felt safe and enjoyed the beautiful gardens and proximity to the beach and supermarket. It's wonderful that your experiences have been so positive that you've stayed with us twice this year! Regarding the pool situation, we're truly sorry it didn't meet your expectations in August. We want to assure you that maintaining a clean and safe environment for our guests is a top priority, and we're addressing the issue with our maintenance team to ensure our pool is sparkling for all future dips. While it's disappointing to hear that this aspect didn't quite hit the mark, we're glad you could find local alternatives to make the most of your stay.We hope to welcome you back.Best wishes,Ona Aldea del Mar
by A verified traveler
Posted 10 Aug 2024
Comment from Hotel Management
12 Aug 2024 by Ona Aldea del Mar, Hotel Management
Hi there Karolina! It’s great to receive such positive feedback! Thanks for taking the time to share.A high rating is always a great boost for our team.We all hope to see you again on your next visit.Take care,Ona Aldea del Mar
by A verified traveler
Posted 8 Aug 2024
Comment from Hotel Management
12 Aug 2024 by Ona Aldea del Mar, Hotel Management
Hi Peter,Unfortunately, it seems that we did not meet all of your expectations. Could you please let us know exactly what you found unsatisfactory? We always welcome our guests' feedback and suggestions for improvement.We hope you'll have the chance to stay with us again.All the best,Ona Aldea del Mar
by A verified traveler
Amazing!!!
Posted 20 Jul 2024 on HotelsAmazing week. So comfortable, lovely apartment. Will definitely be coming back.
Comment from Hotel Management
23 Jul 2024 by Ona Aldea del Mar, Hotel Management
Hi there Florencia! It’s great to receive such positive feedback! Thanks for taking the time to share.We're absolutely thrilled to hear that you had an amazing week and found the apartment to be lovely and comfortable. It's great to know that we met your expectations and that you're already planning to come back. Our team works hard to create that cozy 'home away from home' feeling, so it's rewarding to see these efforts reflected in your experience.We all hope to see you again on your next visit.Take care,Ona Aldea del Mar
by A verified traveler
Bedroom air con needed
Posted 13 Jul 2024 on HotelsThe location was fantastic and all amenities in the apartment were excellent. Could have done with air con in the bedrooms not just the living area. Distance to the very nice and quiet pool was ok.
Comment from Hotel Management
15 Jul 2024 by Ona Aldea del Mar, Hotel Management
Hey, Graham! A million thanks for your thoughtful review.It's wonderful to hear that you enjoyed the excellent amenities and the fantastic location of our apartment. We're thrilled that the proximity to the serene pool added to your stay. Regarding the air conditioning, we're grateful for your feedback and want to mention that while we have air conditioning in the living areas, we understand that having it in the bedrooms would have been ideal for you during your visit. Our team is always looking for ways to enhance guest comfort, so this is certainly something we can consider for the future.We hope to welcome you back.Best wishes,Ona Aldea del Mar
by A verified traveler
Posted 13 Jul 2024 on Hotels
Need to explain how to use washer. It’s alway a great stay. Front desk and employees cleaning and handling person. Are a great !
Comment from Hotel Management
15 Jul 2024 by Ona Aldea del Mar, Hotel Management
Hi there Sonia,We'd like to say thanks for taking some time to share your feedback.It's always a joy to hear that your stays with us are great, and knowing that our front desk and cleaning teams have impressed you really makes our day. We're thrilled that you've found the room cleanliness and comfort to be spot on! Regarding the washer, we'll definitely look into providing clearer instructions to ensure a seamless experience for all our guests.We hope you'll pop by and stay with us another time.Take care,Ona Aldea del Mar
by A verified traveler
Posted 7 Jul 2024 on Hotels
Comment from Hotel Management
9 Jul 2024 by Ona Aldea del Mar, Hotel Management
Hola Sonia,Nos alegra que te hayas sentido a gusto en nuestras instalaciones. Nos alegra que te hayas sentido a gusto en nuestras instalaciones.Esperamos que vuelvas a visitarnos en un futuro cercano. ¡Hasta pronto! Ona Aldea del Mar
by A verified traveler from Granite Bay
Posted 6 Jul 2024
Very nice place to stay for a week or longer. There’s a beach within three blocks, a supermarket, and several restaurants within walking distance. The apartment is small and cozy. Management responds well to emails.
Comment from Hotel Management
8 Jul 2024 by Ona Aldea del Mar, Hotel Management
Hey, Michel! A million thanks for your thoughtful review.It's fantastic to hear you enjoyed the local beach and nearby amenities – that's definitely one of the perks of our location. We're also glad you found the apartment cozy and that our management team was responsive to your communications; we're here to make your stay as comfortable as possible!We hope to welcome you back.Best wishes,Ona Aldea del Mar
by A verified traveler
Posted 24 Jun 2024
Comment from Hotel Management
26 Jun 2024 by Ona Aldea del Mar, Hotel Management
¡Buenos días!Nos alegra que te hayas sentido a gusto en nuestras instalaciones.¡Hasta pronto!Ona Aldea del Mar
by A verified traveler
Great value in excellent location
Posted 20 May 2024 on HotelsExcellent apartment,in a lovely location.Couldnt fault
Comment from Hotel Management
22 May 2024 by Ona Aldea del Mar, Hotel Management
Hello Brian! Thank you for this great review.It's fantastic to hear that you loved the apartment and our prime location! We're all smiles knowing our commitment to cleanliness met your expectations at 100%.We look forward to seeing you again soon.Best regards,Ona Aldea del Mar
