Ratings based on 762 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
3.3 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Nov 2024
Friendly reception staff. We didn’t have maid service at all, had to ask for it. We were there for 4 days.
Comment from Hotel Management
16 Nov 2024 by Sheyla San Millán Guest Experience Coordinator , Hotel Management
Dear Guest,Thank you for taking the time to share your feedback and for your kind words about our reception staff.We would like to clarify that our housekeeping service is scheduled every two days. We are sorry if this was not communicated clearly during your stay and that it caused any inconvenience. Your comments help us improve, and we will ensure this information is better conveyed to our guests in the future.We truly appreciate your visit and hope to have the opportunity to welcome you back for an even better experience. If there’s anything else we can assist you with, please don’t hesitate to reach out.Best regards,Sheyla San MillánGuest Experience Coordinator
by A verified traveler
Posted 3 Nov 2024
The property is right on the promenade with lots of bars and restaurants witin easy walking distance. The apartments have all basic utensils etc, plus tv and hairdryer. On site restaurant looked good and nice clean bar area. Its not 5 star but you can't beat the position
Comment from Hotel Management
8 Nov 2024 by Sheyla San Millán Guest Experience Coordiantor, Hotel Management
Dear guest, Thank you for sharing your experience. We are glad to hear that you enjoyed our great location, right on the waterfront, close to bars and restaurants. We are also pleased that you found the apartment amenities, such as utensils, television and hairdryer, helpful, and enjoyed the restaurant and bar area.We value your feedback and, although we are not a 5 star hotel, we work every day to provide a comfortable and pleasant experience in an unbeatable location. ¡ We look forward to seeing you again soon!
by A verified traveler
Posted 24 Oct 2024
Promenade like a outdoor market
by A verified traveler
Posted 30 Aug 2024
Really nice place, super clean, comfortable beds
by A verified traveler
Happy
Posted 28 Jul 2024 on HotelsWas nice there was enough sun beds but a lot of towels on beds for hours with no one there
First night was very loud music till 3/4 am
Other then that everything was great would come back
by A verified traveler
Posted 28 Jul 2024 on Hotels
No parking. No towels for the pool. No basics stuff to clean dishes ex soap...
Walls are very thin. We can hear people talking outside on the street even if our windows are closed.
Comment from Hotel Management
6 Aug 2024 by Sheyla San Millán, Hotel Management
Dear Mr. Des Rosiers, First of all, thank you very much for choosing SOL TIMOR to enjoy your holidays, and thank you for spending some time sharing your experience with us.I would like to express our sincere apologies for not being able to offer you a service that meets your expectations, at Melià we are proud of our quality standards and we regret that your experience in our hotel has not reflected these standards. We take your comments very seriously as they help us identify areas for improvement. I would like to informa that we have soap for cleaning the dishes, it is available on request.Thank you for sharing your impressions with us.I regret that the experience did not live up to your expectations, and I would like to offer my sincere apologies for the inconvenience.We hope to have the opportunity to welcome you again.Our warmes regards, Sheyla San MillánGuest Experience Coordinator
by A verified traveler
Posted 22 Jul 2024 on Ebookers
Old
by A verified traveler
Posted 22 Jul 2024 on Hotels
by A verified traveler
Posted 21 Jul 2024 on Hotels
by A verified traveler
Posted 28 Jun 2024
Sol Timor is a great stay for families. Friendly, fun, good value , fab amenities .
