Ratings based on 916 Verified Reviews
4.2 Room cleanliness
4.0 Service & staff
3.8 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Nov 2024
by A verified traveler
Posted 25 Oct 2024
Thank you
Comment from Hotel Management
25 Oct 2024 by Martina Piovesan, Voice of Customer Coordinator, Hotel Management
Dear Veronica, Thank you very much for your kind review.We're thrilled to hear that our team's dedication to cleanliness and service excellence resonated with you. It's wonderful to know that your stay was brightened by our commitment to providing a spotless environment and attentive service.It would be a pleasure to welcome you back. Best wishes,Martina Piovesan, Voice of Customer Coordinator
by A verified traveler
Posted 25 Oct 2024
Great place. Friendly staff. Would stay again.
Comment from Hotel Management
25 Oct 2024 by Martina Piovesan, Voice of Customer Coordinator, Hotel Management
Dear Veronica, Thank you very much for your kind review.We're thrilled to hear that our team made your stay enjoyable and that you're considering gracing us with your presence again. Your appreciation for the spotless room cleanliness truly reflects the dedication of our housekeeping team to create a sparkling oasis for every guest. It would be a pleasure to welcome you back. Best wishes,Martina Piovesan, Voice of Customer Coordinator
by A verified traveler
Posted 2 Oct 2024
Worst hotel in a long time, dirty, my wife saw blood stain on one of the pillows, bad rooms design, very cheap furniture, floors with big gaps probably due to water problems and our mattress was good for the scrap yard,. There was a bad smell in the room. On the pictures, they show the big towers, but they will stick you near the pool area which it is really cheesy and bad. I recommend to go anywhere else nearby and it is better. They charge you for parking which is fine but you have to pay every time you go out and back in. Wifi is useless, forget about Netflix or any streaming. Very noisy too. We just left very early the next morning to end this bad experience. Only positive in the whole experience, we had flip flops so we didn’t have to walk barefoot on the dirty floors.
Comment from Hotel Management
5 Oct 2024 by Voice of Customer Coordinator, Hotel Management
Dear Luc,Thank you for taking the time to share your feedback.It's delightful to know that our footwear provisions added a touch of comfort to your stay. We're also glad that our service met your expectations, as our team always aims to be attentive and accommodating. On the flip side, we regret to hear about the aspects that fell short. Cleanliness is a top priority for us, and the noted discrepancy with the pillow is truly unusual; please rest assured that we uphold rigorous standards for hygiene and room readiness. We understand that design and space are subjective, but we aim to provide a modern and functional environment that caters to various preferences. We apologize if the Wi-Fi did not meet your connectivity needs; our goal is to provide seamless service, and we continuously work on improving our amenities. As for the noise levels, we strive to ensure a serene ambiance and recommend our Sol Tribe to opt for the upper-level junior suites for a quieter experience. Parking convenience is intended to be part of our seamless service, and we regret any confusion regarding the parking charges.We hope that you will return in the future for a more enjoyable stay. Kindest regards,Laura López, Voice of Customer Coordinator
by A verified traveler
Posted 26 Sep 2024
Had a lovely stay. Place was spotless, spacious and relaxing all staff we came across were friendly. Really enjoyed breakfast on the sun terrace amazing selection of food and no long queues in the restaurant. Brilliant location. Would definitely recommend.
Comment from Hotel Management
28 Sep 2024 by Manager, Hotel Management
Dear Louise, Thank you very much for your kind review.We're thrilled to hear that the cleanliness and spaciousness of our haven provided a serene backdrop to your stay, and that our team's warmth added to the joy of your experience. Your praises of the bountiful breakfast on the sun terrace are music to our ears—our creative culinary team indeed strives to offer a tempting spread that delights at all hours. The location, just a stone's throw away from the effervescent heart of Torremolinos, is indeed as vital as the stimulating Playamar Beach at our doorstep, offering a symphony of Andalusian charm, from the scent of orange blossoms to the non-stop party spirit.It would be a pleasure to welcome you back. Best wishes,Laura López, Voice of Customer Coordinator
by A verified traveler
Posted 24 Sep 2024
Although this is stated to be a 4 star hotel, I personally felt it was more of a 3 star.
My check in went smoothly & I felt very welcomed by the lady on reception however upon seeing the room, it didnt feel as luxurious as I expected.
Sun beds & parasols seem to be hard to come by unless you queue up at 8:30am & reserve a lounger.
On a couple of occasions, I received a lot of attitude from individual cleaning staff from what seemed to stem from the language barrier & them not understanding me. Either way, I felt the responses were inappropriate, unreasonable & unprofessional for the circumstances.
There was a lot of confusion over the hotel policies regarding ladies topless bathing. On my first full day, out of courtesy, I asked 3 members of staff what the policy on this was & received 3 different replies. Due to the inclination of those staff members, it seemed it was more likely frowned upon than accepted so I refrained (on what was the best day of sunshine for my stay).....only to later watch a local bathe topless & not one member of staff opposing this. As it was nearing the end of the day, I didnt say anything but chose to clarify this with Reception the following morning. Here, it was clarified that ladies can bathe topless - I wasn't very happy that this had impacted my holiday.
There was also conflicting advice given by 2 members of staff regarding the price of adding on an evening meal - At check in, i was advised it would be 16Euros but later told it was 23E.
Comment from Hotel Management
25 Sep 2024 by Laura López, Voice of Customer Coordinator, Hotel Management
Dear Kavita, We would like to thank you for this review about your recent experience in our hotel.We're thrilled to hear that your check-in process was smooth and welcoming – our team always aims to create a joyful first impression for our treasured guests. It's also wonderful to know that our location, with direct access to the magnificent Playamar Beach, added to the allure of your stay, immersing you in the essence of Andalusia where the scent of orange blossom mingles with the vibrant rhythm of flamenco.We regret that you encountered some challenges during your stay, including the sunbed availability and the mixed messages received from our team. It is our priority to ensure clear communication and we'll be proactive in addressing these areas. The room space is designed with modern functionality, offering stunning views and amenities to enhance our guests' holidays, though we understand that preferences vary. Regarding the dining options and policies discussed, we appreciate your feedback as it helps us to provide consistent information and adapt our services to better suit our guests' needs.We are delighted to know that the room amenities met your expectations, providing comfort and convenience for a more enjoyable stay. Our aim is to offer a tempting array of choices, from the culinary delights in our restaurants to the stimulating water sports and inspiring activities available for all ages.All of the team hope that we may be able to see you again in the future. Kindest regards,Laura López, Voice of Customer Coordinator
by A verified traveler
Posted 21 Sep 2024
Hotel was clean, room was as expected, clean and everything you need, staff polite, great location, walkable to the main town around 30minutes. Lots of bars, restaurants and shopping more local to the hotel as well. Great to have an option of a more relaxed pool which I preferred. Only thing is at busier times it would be more helpful to have more staff on at the reception.
Comment from Hotel Management
22 Sep 2024 by Martina Piovesan, Voice of Customer Coordinator, Hotel Management
Dear Gary, Thank you for taking the time to share your review.It's wonderful to know that our dedication to cleanliness met your expectations and that our team's hospitality added a sparkle to your experience. The Sol Tribe always aims to create a warm and inviting atmosphere for our guests. It's delightful that you found our location perfect for basking in the Andalusian sun, with a hint of flamenco and vibrant local life just a stroll away. We're glad you enjoyed the tranquil oasis of our more relaxed pool, a vital spot for those moments of serenity. Your constructive thoughts on the reception during peak times are noted, as we're always seeking to provide the swiftest and most efficient service.We hope we will have the opportunity to see you again in the future. Best regards,Martina Piovesan, Voice of Customer Coordinator
by A verified traveler
Posted 8 Sep 2024
Good location if you want to travel around and visit nearby touristic attractions.
Comment from Hotel Management
9 Sep 2024 by Belén Rodríguez, Voice of Customer Coordinator, Hotel Management
Dear Michal, Thank you very much for this kind review of your recent stay.It's delightful to know that our prime location served as a perfect base for your adventures – true to the spirit of Andalusia, where the scent of orange blossom mingles with the allure of coastal escapades and vibrant flamenco rhythms.We're sorry to hear that some aspects did not meet your expectations. While our room design and space are crafted to balance modern functionality with comfort, we regret if they fell short for you. As for our sunbeds, we strive to create an oasis for relaxation and will consider your feedback as we continue to enhance our guests’ experiences.We look forward to seeing you again soon.Best regards,Belén Rodríguez, Voice of Customer Coordinator
by A verified traveler
Posted 6 Aug 2024
by A verified traveler
Posted 5 Aug 2024
