Ratings based on 988 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
The food was very good and enjoyable. Overall very good. Only thing that was annoying was the noise of the bedroom doors which all seemed to be noisy when closing, waking you up with a bit of a jump! Please get them sorted.
Comment from Hotel Management
21 Nov 2024 by Carmen González
Guest Experience, Hotel Management
Dear ANDREW,We are honoured that you chose Meliá Costa del Sol for your stay and took the time to provide us with your impressions.We are pleased you had an enjoyable stay and are very sorry for any inconvenience. Please don't hesitate to inform our reception team of any issues you may encounter as we are always ready to try and find an adequate solution or take the necessary action.We are eager to have the pleasure of welcoming you back to our hotel.Warm regards,Carmen GonzálezGuest Experience
by A verified traveler from orinda
Posted 30 Oct 2024
Nice location, newer hotel
Comment from Hotel Management
30 Oct 2024 by Carmen González
Guest Experience, Hotel Management
Dear amer,Your kind words about your recent stay at Meliá Costa del Sol are deeply appreciated.We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work.Furthermore, we are happy that you found our location to be ideal for your needs.We hope to have the pleasure of your company once more at our hotel.Warm regards,Carmen GonzálezGuest Experience
by A verified traveler from Surry Hills
Posted 24 Oct 2024
Lovely hotel right on the beach with the most amazing spread for the buffet breakfast, my 3rd visit and I’d definitely come back agsin
Comment from Hotel Management
26 Oct 2024 by Gloria Arenaza
Guest Experience Manager, Hotel Management
Dear Peter,Thank you for your trust when choosing us as the destination to spend your holidays one more time.Your mention of the diverse and creative buffet breakfast offering is particularly appreciated, reflecting our commitment to a 'gastronomic offer for all tastes.Rest assured, the entire staff at Meliá Costa del Sol is motivated by your kind words and stands ready to welcome you back for another memorable visit.The fact that this was your third visit truly honors us, and your intention to return is the best compliment we could hope for.Warmest regards,Gloria ArenazaGuest Experience Manager
by A verified traveler from Orem
Posted 20 Oct 2024
Beautiful, peaceful, very clean, super helpful staff.
Comment from Hotel Management
21 Oct 2024 by Carmen González
Guest Experience, Hotel Management
Dear Steven,Your kind words have brightened our day at Meliá Costa del Sol.It warms us to know that the serenity and immaculate condition of our facilities contributed to your experience. Our dedicated team strives to provide top-notch service, ensuring every guest feels well-cared for. Should your travels bring you back to the sun-kissed shores of Torremolinos, we would be delighted to welcome you again for another memorable chapter at our seafront haven.We are eager to offer you another stay that is nothing short of splendid.Warm regards,Carmen GonzálezGuest Experience
by A verified traveler
Posted 8 Oct 2024
Very nice hotel on a beach, clean, very pleasant staff, great breakfast options, beach towels with deposit which was refundable, variety of dining options on the beach which was very convenient. Room was very clean, clean sheets and towels. In all very satisfied with our stay there! Definitely recommend!
Comment from Hotel Management
9 Oct 2024 by Carmen González, Guest Experience, Hotel Management
Dear Arijana, Your glowing review has truly brightened our day at Meliá Costa del Sol.We are thrilled to hear that our exceptional team made a difference during your stay, and that you appreciated their helpfulness and friendly service. It's also great to know that you found your room to be impeccably clean and well-maintained, with all the necessary amenities.May your travels bring you back to the embrace of our endless summer on the Costa del Sol.Warm regards,Carmen GonzálezGuest Experience
by A verified traveler
Posted 8 Oct 2024
They incredibly amazing people. They make your stay so comfortable. I never had such great customer service experience in my life
Comment from Hotel Management
9 Oct 2024 by Carmen González Guest Experience, Hotel Management
Dear Farhad,Your enthusiastic words are a source of inspiration for our dedicated team.We are heartened to learn that our commitment to comfort and service created a memorable backdrop to your stay. The accolades you bestow upon our staff and the pristine condition of our accommodations are truly appreciated. Our team strives to provide an environment replete with top-notch amenities, ensuring each guest's experience is nothing short of remarkable. Should your travels bring you back to the sun-kissed shores of the Costa del Sol, we anticipate the opportunity to indulge you once again in the unparalleled Meliá experience.We eagerly await the pleasure of your company once more at Meliá Costa del Sol.Warm regards,Carmen GonzálezGuest Experience
by A verified traveler
Posted 22 Sep 2024
Excellent breakfast, quiet, beautiful surroundings, shopping facilities. However we couldn’t swim because the water was too cold. It is basically good for getting tan. The beach area was very clean and we loved walking about 6-7 miles every day.
Comment from Hotel Management
25 Sep 2024 by Guest Experience Manager, Hotel Management
Dear Hooshmand, Thank you very much for choosing Meliá Costa del Sol on occasion of your trip to beautiful Torremolinos and sharing your opinion with us afterwards.It is wonderful to read your kind words about your recent experience under our care and that we completed all your expectations. We are very much looking forward to welcoming you back again.Best regards,Gloria ArenazaGuest Experience Manager
by A verified traveler
Posted 10 Sep 2024
We booked 5 nights in the Melia for our Mini Moon.
I had advised the hotel this was the reason for our stay, thus I felt a welcome drink or congratulations would have been given on arrival.
I was a bit disappointed that the occasion didn't seem that special. I had booked the hotel based on feedback from family and also friends who said the staff were so friendly and had given complimentary drinks for an anniversary and birthday.
We are going on our main Honeymoon to Dubai and Thailand and I really hope we are greeted with a more welcoming reception than what we received at the Melia.
Comment from Hotel Management
13 Sep 2024 by Carmen González
Guest Experience, Hotel Management
Dear Wendy,Thank you very much for your time and feedback.I would like to inform you that we provide a complimentary bottle of sparkling wine for honeymooners celebrating their honeymoon at our hotel (please contact our Reception for additional information). Additionally, we offer a bottle of sparkling wine to guests who celebrate their birthday at the hotel during their stay. We apologize for not meeting your expectations in this regard and hope to have another opportunity—either at this hotel or another one in our company—to enhance your experience and satisfaction.Regards,Carmen GonzálezGuest Experience
by A verified traveler from ANKARA
Posted 28 Aug 2024
Amazing location to the beach. The room vas on top of the hotel garbage collection entrance so every morning you heard the beeping sound of the trucks. Was impossible to leave the window open sleeping. It's a very busy hotel, when I tried to feedback to staff I needed to wait in line in the reception so I gave up. My friend forgot the credit card in the hotel bar, next day got it safely, amazing hotel stuff. Amazing walkable distance to the beach. Don't rely on the pool, it is very small. Great cleaning team, always spotless results. Good breakfast buffet.
Comment from Hotel Management
29 Aug 2024 by Guest Experience, Hotel Management
Dear Burcin,We greatly appreciate your comprehensive insights, and we are thankful for the time you invested in sharing your thoughts with us. We are pleased to learn that you found our location to be convenient.In response to your comments regarding occupancy, we would like to gently inform you that during the peak season, it is more common for our facilities to experience a higher volume of guests. Nevertheless, we are delighted to hear that our team took the initiative to safeguard your credit card and returned it to you at the earliest opportunity.Regarding your observations about the pool, we acknowledge that the size may not have fully aligned with your expectations. However, we would like to draw your attention to our two exceptional rooftop areas featuring swimming pools, designed to provide our guests with serene moments of relaxation while enjoying breathtaking views of the Mediterranean Sea.We sincerely hope to have the pleasure of welcoming you back, where the gentle Mediterranean breeze and our unwavering commitment to excellence will be at your service.Warm regards,Carmen GonzálezGuest Experience
by A verified traveler
Posted 23 Aug 2024
No ice buckets in room, air conditioning barely worked. One ice machine on one floor out of 9. Breakfast buffet was damn good.
Comment from Hotel Management
25 Aug 2024 by Guest Experience, Hotel Management
Dear Simon,We value the time you have taken to provide us with your insights following your recent stay.While we are delighted to hear that you found our breakfast buffet to your liking, we regret that certain aspects of your stay did not fully meet your expectations. Regarding the air conditioning, our system is indeed centrally controlled to provide a consistent temperature throughout the hotel, which aligns with the varying seasonal preferences of our guests. We understand that individual preferences do vary, and we sincerely regret any discomfort that could have had. As for the availability of ice, we acknowledge your preference for in-room ice buckets and apologize for any inconvenience the centralized ice machine may have caused. We are continuously exploring ways to enhance our amenities to ensure the utmost satisfaction of our guests. It is pleasing to note that the cleanliness of your room was up to standard, and we are committed to maintaining these levels throughout the hotel. Rest assured, we are taking your feedback into thoughtful consideration as we strive to provide an experience that delights all senses.We hope to have the pleasure of your company once more at the heart of the Costa del Sol.Warm regards,Carmen GonzálezGuest Experience
