Ratings based on 361 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Dec 2024
It felt like we were the only ones under 70- even the music/entertainment was geared towards retiree crowd. Not what we were expecting
Comment from Hotel Management
3 Dec 2024 by Hotel Riu Nautilus, Hotel Management
Dear Jennifer,Thank you very much for choosing Riu and for sharing your feedback. As we strongly believe that guests come first, it is truly saddening to find that you are not happy with your recent stay, since we work to provide the best stay.We have passed your concerns to the management department for an appropriate follow up. Best Regards,Hotel Riu NautilusOnline Reputation Manager
by A verified traveler from Glasgow
Posted 20 Nov 2024
Lovely hotel
Comment from Hotel Management
27 Nov 2024 by Hotel Riu Nautilus, Hotel Management
Dear Maureen,It is an honour to be recognized as a good hotel. Our staff are thrilled when they learn their efforts are appreciated, we thank you on behalf of our team, for your evaluation.We hope you come back soon, Maureen.Warmest wishes!Hotel Riu NautilusOnline Reputation Manager
by A verified traveler
Super Nice hotel.
Posted 19 Aug 2024 on HotelsFantastic Hotel. right down to the promenade, the beach and the Mediterranean. Nice pool with plenty of sunbeds, even if you arrive late there is the option of getting a sunbed.
Super delicious morning and evening buffet. Possibility of a la carte in the evening.
Very clean and nice common areas. Friendly and welcoming staff.
+18 years to stay at the hotel provides a nice and quiet hotel, both day and night.
It's certainly not the last time we've been there.
Greetings, a couple in their 60s.
Comment from Hotel Management
28 Aug 2024 by Hotel Riu Nautilus, Hotel Management
Dear Preben,We definitively have the best guests.Thank you very much for your feedback, on behalf of our lovely staff. The best news is learning you had a fantastic holiday. We hope to see you both again soon.Loving Regards!Hotel Riu NautilusOnline Reputation Manager
by A verified traveler
Posted 7 Jul 2024 on Hotels
by A verified traveler
Posted 30 Apr 2024 on Hotels
by A verified traveler
Old and tired
Posted 28 Apr 2024 on HotelsThe hotel is dated and not sound proofed. Noise in hallways. House keeping walked in on us while we were sleeping. Deceptive advertising as there seems to be a newer part of the hotel and we were in an old tired wing.
Comment from Hotel Management
3 May 2024 by Online Reputation Manager, Hotel Management
Dear Guest,Thank you for choosing us and for sharing your review.It is disappointing to hear that you did not fully enjoy our resort. We always want our guests to have a lovely and relaxing time and it is our policy to ensure that we exceed our guests’ expectations. You may rest assured all your comments had been cascaded to the responsible department for a proper follow up with the purpose of improving the hotel and service we give our guests.We hope you will decide to give us the opportunity to welcome you soon again and prove that your unsatisfactory stay was an exception! With best regards,Hotel Riu NautilusOnline Reputation Manager
by A verified traveler
Posted 20 Apr 2024 on Hotels
by A verified traveler
Posted 8 Apr 2024
Great service and great value for a beach vacation or to explore the costa del sol area.
Comment from Hotel Management
12 Apr 2024 by Hotel Riu Nautilus Online Reputation Manager, Hotel Management
Dear Karsten,Our team here is committed to providing high-quality customer service, and we are thrilled to read that we made a good impression on you.Thank you very much for sharing your fantastic review of your recent experience. We are very happy to learn you liked it.Wishing to see you again soon, Karsten!Kindest Greetings,Hotel Riu NautilusOnline Reputation Manager
by A verified traveler
Posted 29 Mar 2024 on Hotels
by A verified traveler
Posted 29 Feb 2024 on Hotels
