Ratings based on 986 Verified Reviews
4.1 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Oct 2024
Very good
by A verified traveler
Posted 8 Oct 2024
The hotel was clean , staff good but no entertainment whilst I was there until 11.30-12.00 the all inclusive package was limited drinks and definitely not normal strength. I wasn’t there to get drunk as I’m 58 and was a women on my own but I may as well been drinking lemonade. You would expect to feel a little tipsy after 7 vodka and 7 up I certainly didn’t.
Great if you just want a place to chill round the pool during the day but my advice would be don’t bother with all inclusive
by A verified traveler
Posted 18 Sep 2024
by A verified traveler
Posted 12 Sep 2024
There is nothing to recommend this hotel. They don't even honour the room type (sea view) charged at an extortionate premium so what hope is there for anything else. Definitely not a 4* hotel. One of the worst hotels I have ever visited in large part due to the terrible reception staff who do not answer the thephone and laugh at any misfortune. . Really nasty staff.
by A verified traveler
Posted 7 Sep 2024
Really enjoyed the stay but rooms are really dated found staff very polite and helpful, and very easy access to shops and the beach using the lift opposite the hotel
by A verified traveler
Disappointing
Posted 19 Aug 2024 on HotelsRooms and communal areas were ok. However there are not enough lifts for the number of guests in the hotel leading to long waits for them. Same with the pool area which was crowded. They also insisted on pretty playing pretty awful loud music around the pool which didn’t make for a relaxing atmosphere.The breakfast wasn’t great either. I’m not sure what was in the fruit juice but it wasn’t fruit. Also the 10am breakfast finish which seemed early to me anyway was enforced with military rigour. Seems harsh when some days you have to queue 10 minutes to get into the breakfast room anyway. I wouldn’t stay here again.
by A verified traveler
Posted 15 Aug 2024
Perfect location for us. It's in the town centre and very close to train station and buses
Staff are friendly and the beds are comfortable.
by A verified traveler
Posted 21 Mar 2024 on Hotels
by A verified traveler
Posted 14 Feb 2024
The staff, from the front desk up to housekeeping up to breakfast restaurant up to bar tendering, all staff is doing their utmost best always despite the immense business going on during touristic seasons, even when the hotel is at full occupancy, they all do work with a smile on their face to serve us, visitors, at their Grand Cerventas, BLUE, wherefore my special thanks to all of them.
by A verified traveler
Posted 9 Feb 2024
The Front Desk people are very kind, courteous and friendly, especially Vanessa, she's like an angel with the clientèle, a beautiful mother, and for sure she deserves esteem and compliments, I am sure she must have a husband who adores her. Thank you for the kindness and for making sure my stay was excellent. p.s.: the lady from housekeeping on my floor does merit also compliments, she was friendly, and polite and made my day's also being sunny during the rainy times in Costa Del Sol.
