Ratings based on 336 Verified Reviews
4.5 Room cleanliness
4.2 Service & staff
4.5 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Aventura
Posted 17 Nov 2024
The hotel has great installations but it needs a better maintenance and care. Rooms are pretty confortables but are not well maintained. We reported that the blackout of our curtain was tear down and let the sun in in the morning but they never came to repair it. Also we reported that the shower drain was clogged but that also was not fixed.
Comment from Hotel Management
19 Nov 2024 by Ona Mar Menor Golf & Spa, Hotel Management
Hi Enrique! We're so grateful you took the time to share your thoughts with us It's great to hear that you found our rooms comfortable and enjoyed the extensive facilities our hotel has to offer. We're thrilled that you see the potential in our installations for a tranquil getaway. We're sorry to hear about the issues you encountered with the curtain blackout and the shower drain. Our team strives to resolve such matters promptly, and it's disappointing to learn that we fell short during your stay. We're continuously working on maintaining and improving our guest experience.We hope to welcome you back.Best wishes,Ona Mar Menor Golf & Spa
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
4 Nov 2024 by Ona Mar Menor Golf & Spa, Hotel Management
¡Buenos días!Nos alegra que te hayas sentido a gusto en nuestras instalaciones.¡Hasta pronto!Ona Mar Menor Golf & Spa
by A verified traveler
Posted 13 Sep 2024
Good hotel was 5 star, but now a 4 star. Rooms/beds very comfortable. Magnificent pool. Understaffed in most areas. A good base for a relaxing holiday.
Comment from Hotel Management
14 Sep 2024 by Ona Mar Menor Golf & Spa, Hotel Management
Hey, Christopher! A million thanks for your thoughtful review.It's fantastic to hear you found our rooms and beds very comfortable, and that you thought our pool was magnificent! We're all about providing a relaxing atmosphere, so it's great that we could be the 'good base' for your holiday.We take note of your comments about being understaffed in areas and want to assure you that our team is dedicated to providing the best service possible. We're continuously working on enhancing our guest experience and your feedback is invaluable in that process.We hope to welcome you back.Best wishes,Ona Mar Menor Golf & Spa
by A verified traveler
Posted 4 Sep 2024
This is not a 5* hotel. It may have been once, but it is in desperate need of repair and refurbishment. The staff were nice, but not enough of them!
The pool area had collapsing sunbeds, loose tiles, dangerously loose handrails and more
Comment from Hotel Management
5 Sep 2024 by Ona Mar Menor Golf & Spa, Hotel Management
Hey, Antony! A million thanks for your thoughtful review.It's great to hear that you found our staff to be nice – it's something we pride ourselves on! However, I'm sorry to hear about the issues you encountered in the pool area. While we work hard to maintain our facilities, it seems we missed the mark during your visit. Rest assured, we have plans in place to paint and fix any outstanding issues in all rooms, which include our public spaces. Just a heads-up, our indoor pool is in tip-top shape year-round for a splash of fun regardless of the season!We hope to welcome you back.Best wishes,Ona Mar Menor Golf & Spa
by A verified traveler
Posted 1 Sep 2024
Not 5 star in anyway. Breakfast is shocking barely any options and all cold everyday. Service all around the hotel is absolutely shocking, reception staff are rude and unhelpful, you are left sat waiting in all the restaurants to be served, 20/30 minutes inbetween being seated ordering drinks then another wait to order food then another wait for the bill. Booked a double room got two single beds. Reception said housekeeping would come to put the beds together but never did. Air conditioning is ridiculously weak. Limited food options around the resort and all so expensive for what you get. Area around is also poor. I am now chasing for a partial refund, have sent 3 messages and still no reply. Will not be returning.
Comment from Hotel Management
1 Sep 2024 by Ona Mar Menor Golf & Spa, Hotel Management
Hi Amy,We're very appreciative of you taking a moment to share your feedback with us.It's great to hear that our room cleanliness met your expectations. We pride ourselves on maintaining a tidy environment for our guests. Regarding the service you received, we always aim to deliver top-notch hospitality, and it seems we may have missed the mark during your stay – something we'll be attentive to. We understand that waiting can be frustrating and we strive to ensure our guests are attended to promptly in our restaurants. The comfort of our guests is paramount, and we regret to hear that the air conditioning in your room did not meet your needs. We typically receive positive feedback about our diverse food options and regret that they did not align with your expectations this time. Our team is looking into the points you've raised about the double room configuration to prevent such occurrences in the future. We are also actively following up on your request for a partial refund.We're looking forward to the chance of welcoming you back soon.Cheers,Ona Mar Menor Golf & Spa
by A verified traveler
Lovely stay. Only one comment.
Posted 19 Aug 2024 on HotelsVery nice hotel. If I could find any criticism it’s the bands they ask you to wear round the pool, obviously to differentiate you from random walk ins. Good idea but the bracelets just tighten but do not slacken, and as such are dangerous. Our 3 years old grandson pulled his tight and it cut the blood flow off to his hand and we had to urgently cut it off with a knife. Quite why it’s like that is beyond me.
Otherwise a good stay with great checkin.
Comment from Hotel Management
20 Aug 2024 by Ona Mar Menor Golf & Spa, Hotel Management
Hi there, Thanks for letting us know about your stay.It's fantastic to hear that you had a lovely stay and appreciated our efficient check-in process. We're proud of our hotel's cleanliness and service standards, and it's great to know these made a positive impact on your comfort during your stay.We take your comment about the pool bracelets very seriously. Safety is a top priority for us, and we aim to ensure all our guests, especially the little ones, have a fun and secure time. We're looking into alternative solutions that maintain security without compromising comfort. Your feedback is invaluable in helping us improve.It's wonderful to see that these concerns didn't overshadow the overall quality of your stay.We look forward to seeing you again soon.Best regards,Ona Mar Menor Golf & Spa
by A verified traveler
Posted 16 Jul 2024
Comment from Hotel Management
6 Aug 2024 by Ona Mar Menor Golf & Spa, Hotel Management
Hi there, Thanks for letting us know about your stay.A high rating is always a great boost for our team.We look forward to seeing you again soon.Best regards,Ona Mar Menor Golf & Spa
by A verified traveler
Wonderful!!
Posted 14 Jul 2024 on HotelsFabulous hotel, staff and grounds. Wonderful room
Comment from Hotel Management
15 Jul 2024 by Ona Mar Menor Golf & Spa, Hotel Management
Hi there Michelle! It’s great to receive such positive feedback! Thanks for taking the time to share.We're over the moon to hear that you loved the room and found our grounds to be fabulous! It's always a pleasure to see our guests appreciating the hard work our team puts into maintaining our hotel's condition. And when it comes to service, we aim to hit the mark every time, so knowing we've achieved that with you gives us a real boost!We all hope to see you again on your next visit.Take care,Ona Mar Menor Golf & Spa
by A verified traveler
Posted 12 Jul 2024 on Hotels
Comment from Hotel Management
14 Jul 2024 by Ona Mar Menor Golf & Spa, Hotel Management
¡Buenos días!Muchísimas gracias por valorar tu reciente estancia en nuestro hotel. Nos alegra saber que has disfrutado de tu estancia y te agradecemos muchísimo la especial mención que has reflejado en tu reseña sobre la calidad del servicio recibido. Nuestro único objetivo es lograr que, entre nosotros, nuestros huéspedes se sientan como en casa. Es genial haberlo conseguido en tu caso.Sólo nos queda darte las gracias por tu confianza y esperar con ilusión su regreso en próximas ocasiones.¡Hasta pronto!Ona Mar Menor Golf & Spa
by A verified traveler
Not a Five Star Experience
Posted 4 Jul 2024 on HotelsThis hotel is 20 years old and shows it. Having visited it over 14 years ago at its peak. It was a true five-star experience.
What you will experience is low staffing overworked staff who try hard to please guests. Flaking paint, stained carpets, old air-conditioning (sounds like a jet engine), dirty pool water, creaking lifts.
On arrival you are left to fend for yourself. Room is not ready or complete. Cleaning staff do an outstanding job but are under staffed. There is no welcome package, no welcome drink (water) There is no help with suitcases. There is no introduction to the hotel, there is no help to your room to talk you through how it functions. Old fridges, TVs that do not have a satellite and showers that need an overhaul. Bedding is clean balcony is poorly, situated with permanent buzzzing noise. Staff are apologetic but are extremely understaffed. Not a five star experience just managing a shabby three star with Five star Costs.
This feels like a hotel that has been taken over by a large organisation whose only interest is making money and not looking after customers. Very disappointing as I love the area and have spent many years previously in the hotel where it was an exceptional five-star experience.
Comment from Hotel Management
7 Jul 2024 by Ona Mar Menor Golf & Spa, Hotel Management
Hi there Meryl,We'd like to say thanks for taking some time to share your feedback.We’re thrilled to hear that our cleaning staff made a good impression with their outstanding efforts, and we appreciate your kind words about their dedication. It’s also gratifying to know that the cleanliness of our rooms met your expectations. We are, however, quite disheartened to read about the aspects of your stay that did not live up to the high standards we strive to maintain. While our hotel has indeed been around for some time, we continually work on refreshing our rooms and amenities, as mentioned in the context. We genuinely regret that you felt the warmth of our welcome did not match the five-star service we aim to provide. Each guest’s comfort is of utmost importance to us, and we're sorry to hear that your experience with the room amenities and the noise was not satisfactory. We value this feedback as it spurs us on to enhance our guest experience.We hope you'll pop by and stay with us another time.Take care,Ona Mar Menor Golf & Spa
