Ratings based on 43 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Oct 2024
by A verified traveler
Very happy with my choice.
Posted 15 Jul 2024 on HotelsThis was a first rate hotel. Everything about it was exactly what I wanted. The room was large, air conditioned and well furnished. It was comfortable and convenient. The staff were terrific and even though the restaurant had a limited menu the food was first class. I had a hire car and drove to the hotel, using my own vehicle to visit all the local sites and a couple of trips to further flung destinations so I can’t comment on the hotels convenience to public transport, but it has a good sized car park. I would recommend this hotel to any would be visitors to the area to base themselves for a holiday.
Comment from Hotel Management
23 Jul 2024 by Andrea, Hotel Management
Dear Mr. Paul,thank you for your feedback: we are really glad you enjoied your stay with us.We hope to welcome you really soonBest RegardsAndrea
by A verified traveler
Not a great experience - not convenient location
Posted 15 Jul 2024 on HotelsIt is a bit out of the way. Taxis charge between 70 and 100€ to get you there from the airport. Public transport is much cheaper but 1.5km away from hotel - up a huge hill the whole way. Day staff not very knowledgeable or helpful. Night receptionist, Gabriele, was amazing. He came and got us from the station after the earlier receptionist left us stranded for 90 mins! Was not really made to feel too welcome by some staff. No facilities in the room at all other than a fridge with very expensive drinks. Dinner in hotel was not great - didn't offer us drinks or dessert. Would not go back here.
Comment from Hotel Management
23 Jul 2024 by Andrea, Hotel Management
Dear M.me Gilian,We are sorry your stay didn' t reach your expectation.I personally brought you to the station with my car as it was really hot that day and same did my coworker at night. We tried to be helpful and do our best.There is a public bus at the main road of the Hotel and it is working, unfortunately not at night.Best RegardsAndrea
by A verified traveler
Recommend
Posted 19 Jun 2024 on HotelsIt was a great hotel overall. We had some little problems, but the personal was very helpful with them. They were also able to guide us for the restaurant, activities and transport. the room was clean and the breakfast was excellent.
Comment from Hotel Management
24 Jun 2024 by Roberto, Hotel Management
Dear Gabriel, thank you very much for the positive feedback, we hope to see you again at the Hotel.Best Regards,Roberto
by A verified traveler
Posted 27 Jan 2024
Amazing staff, facilities and location
Comment from Hotel Management
1 Mar 2024 by Andrea, Hotel Management
Dear Mr.Zakari,thank you for your positive feedbackWe are glad you enjoyed our locationThank youAndrea
by A verified traveler
Great location
Posted 1 Jan 2024 on HotelsWe wanted to stay near Mt Vesuvius but not too far from the sea, Hotel Sakura was perfect! Beautiful position with views over the bay and sunset. Staff were very helpful and the rooms were spacious and clean, good breakfast to set us up for the day. The hotels restaurant is closed in the winter months however there is a restaurant right next door which had pleasant staff and delicious food.
Comment from Hotel Management
8 Feb 2024 by Andrea, Hotel Management
Dera M.me Lucy,Thak you for your positive feedback, we are really glad you enjoyed our location.We are working hard to improve our services for our GuestWith best regardsThe Management
by A verified traveler
Nice for a quiet stay
Posted 25 Sep 2023 on HotelsA lovely stay for us, plenty of parking in a quiet part of the town. Short trip to find food if want to eat of site. Bed was comfy.
Comment from Hotel Management
29 Sep 2023 by HM, Hotel Management
Dear Will,Best greetings from the Hotel Sakura!Thank you for sharing your positive experience at our beautiful property with the Expedia.com community, it's always amazing to hear that we've been succesfull in our goal of providing the best possible experience. We look forward to welcome you again soon.Kind regards,The Hotel Manager
by A verified traveler
Posted 24 Sep 2023
The property it’s nice, was clean , the only issue I had, I request sea view, the room had a partial view, when I spoke to the supervisor, he told me the hotel it’s full, he promess to change my room the next day, this never happens.
Comment from Hotel Management
25 Sep 2023 by Andrea, Hotel Management
Dear M.me Marisol,Thank you for your feedback.It was not possible to change the room as all your luggage were opened and your clothes and personal things were on the guardarobe and on the desk.I' m sorry about that but we are not authorized to move guest luggage if they are not closed.Thank you for all your suggestions we talked about and hope to meet you again soonBest RegardsAndrea
by A verified traveler from GATINEAU
Posted 14 Sep 2023
Room was was very average, but in line with price. Bathrooms were nice. We could hear everything through the walls from other rooms. Good breakfast
Comment from Hotel Management
17 Sep 2023 by GRM, Hotel Management
Dear Mr Louis,thank you for taking the time to give Hotel Sakura a four stars review.We hope to have the pleasure to welcome you back in the near future.Best Regards,Guest Relation Manager
by A verified traveler
Posted 11 Aug 2023
It is in a great central location to be a base when visiting surrounding cities
Comment from Hotel Management
14 Aug 2023 by HD, Hotel Management
Dear Phuong Ha, greetings from the Hotel Sakura!Thank you very much for sharing your positive review with the Expedia.com community We are very happy and proud to know that you and your beautiful family enjoyed your stay at our property. Making you feel good during your stay has been our reached goal. We hope to welcome you back soon at the Hotel Sakura.Kind regards,The Hotel Director
