Ratings based on 523 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Scarborough
Posted 15 Jun 2024
The beds are not comfortable at all. We are Diamond Accor members and did not receive any of our amenities.
Comment from Hotel Management
15 Jun 2024 by Allegra, Hotel Management
Hi David,Thank you for your kind review. Regarding the bed comfort, mattress comfort is a very personal thing and we have previously received very favourable reviews of this particular apartment. As you booked through Expedia we were not aware that you were Diamond Accor members.Kind regardsThe Allegra Team
by A verified traveler
Posted 8 Jun 2024
Comment from Hotel Management
9 Jun 2024 by Allegra Team, Hotel Management
Thank you Emma for the lovely review.Best wishes from The Allegra Team
by A verified traveler
Posted 12 May 2024
We really enjoyed our stay. We checked in after-hours but the process was easy, so was the next day in the reception area and the staff were really friendly. We were surprised at just how big the rooms were and the layout was perfect for us, we were in a 2 bedroom. Kids loved the pool and the added bonus that the pool is heated. We also enjoyed the number of cafes/restaurants in walking distance. We would definitely stay here again!
Comment from Hotel Management
13 May 2024 by Allegra, Hotel Management
Hi Sarah,Thank you so much for the kind review and we hope that you can return one day :)Kind regardsThe Allegra Team
by A verified traveler
Posted 13 Apr 2024
Comment from Hotel Management
14 Apr 2024 by Allegra Team, Hotel Management
Hi George,Thank you for your kind review.Best wishes from The Allegra Team
by A verified traveler
Posted 31 Mar 2024
Comment from Hotel Management
27 Apr 2024 by Allegra Team, Hotel Management
Hi Rebecca,Many thanks for your kind review.Best wishes from The Allegra Team
by A verified traveler
Posted 29 Mar 2024
Nice, quiet and spacious apartment close to the beach. The pool was just the right temperature and we felt very safe.
Comment from Hotel Management
29 Mar 2024 by Allegra Team, Hotel Management
Hi Bruce,Thank you for your kind review.Best wishes from The Allegra Team
by A verified traveler
Posted 25 Mar 2024
Great stay right across from the peaceful Hervey Bay. The pool is beautiful and heated to the perfect temperature. Apartment was clean with plenty of space. Staff was very friendly.
Comment from Hotel Management
25 Mar 2024 by Allegra Team, Hotel Management
Hi Maria,Thank you for the lovely review and we hope to see you here again soon.Kind regardsThe Allegra Team
by A verified traveler
Posted 25 Mar 2024 on Wotif
The bed was the worst bed I have ever slept on, it was way too soft. The apartment was nice and big, it had 2 toilets, 1 of them didn’t work. You couldn’t turn on the fan in the bedroom because of the amount of dust on the blades and the bedroom vents also had a lot of dust on them. The property was comfortable with a beautiful pool and easy access to the beach. Overall the property was ok.
Comment from Hotel Management
25 Mar 2024 by Allegra Team, Hotel Management
Hi Gus,We're sorry to hear about the dusty fan blades and thank you for bringing this to our attention. Sometimes we do miss things but we are passionate about making sure that our guests have a lovely stay. You were here for 5 days and we wish that you would have told us and we would have rectified these things immediately.Kind regardsThe Allegra Team
by A verified traveler
Posted 21 Mar 2024 on Hotels
Comment from Hotel Management
22 Mar 2024 by Allegra Team, Hotel Management
Hi Doug,Thank you so much for your kind review.Best wishes from The Allegra Team
by A verified traveler
Posted 18 Mar 2024 on Wotif
Awesome roof top location. Spa under the stars.
Comment from Hotel Management
18 Mar 2024 by Allegra Team, Hotel Management
Hi Trudy,Thank you for your kind review.Best wishes from the Allegra Team
