Ratings based on 446 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Nov 2024
Good one night stay
by A verified traveler
Posted 30 Oct 2024
The room we got here was exceptional - not your typical vanilla hotel room. All of the finishes and fixtures were exceptional. The bed was so comfortable. A massive wall-mounted TV that pulls off of the wall. Everything you could ask for inside of the room, from high-end alcohol to snacks and protein bars.
The best hotel experience that I've had so far in my life - exceeding the Shenzhen super-modern hotels.
Comment from Hotel Management
31 Oct 2024 by Kurtis , Hotel Management
Hi Bradley,Thank you for taking the time to leave us a rating and a review! Your kind words go a long way, and we are so happy we exceeded your expectations.We hope to welcome you back soon!
by A verified traveler
Posted 29 Oct 2024
W is a very nice facility in the heart of downtown. Not sure about the room layout. Shower and toilet were in areas that were separated by glass walls that emptied into the vanity area.
Lighting controls were confusing.
Dining areas were very nice. Food and beverage were very good.
Comment from Hotel Management
30 Oct 2024 by Freeda - W Hotel Toronto Welcome Team, Hotel Management
Hello Robert, Thank you for taking the time to leave us a review and a rating. Your feedback is important to us and will be shared with our entire team. We appreciate it greatly and hope to welcome you back to our property in the near future.
by A verified traveler
Posted 29 Oct 2024
The twin beds , mattress and pillows are very comfortable
Comment from Hotel Management
30 Oct 2024 by Freeda - W Hotel Welcome Team, Hotel Management
Hello Janet, Thank you for taking the time to leave us a rating and your kind words! We appreciate it greatly and hope to welcome you back to our property in the near future.
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
28 Oct 2024 by Freeda - W Hotel Welcome Team, Hotel Management
Hello Tysen! Thank you for taking the time to leave us a rating! We appreciate it greatly and hope to welcome you back to our property in the near future.
by A verified traveler
Posted 27 Oct 2024
They went above and beyond to accommodate my early arrival and everyone was incredibly helpful during the whole stay. The bed is soooooo comfy too!!
Comment from Hotel Management
28 Oct 2024 by Freeda - W Hotel Welcome Team, Hotel Management
Hello Heather, Thank you for taking the time to leave us a rating on your experience with us and the wonderful comments about our Talent Team. We are thrilled to see that you enjoyed your stay with and look forward to welcoming you back again soon!
by A verified traveler
Posted 26 Oct 2024
The staff at the hotel was very helpful and responsive to needs. The room was very clean. There was an event in the lobby but it did not interfere with the peace of the hotel room. I was disappointed that the restaurant was being renovated during our stay but other than that it was great. Also a very convenient area. Close to shopping and transit
Comment from Hotel Management
27 Oct 2024 by Freeda - W Hotel Welcome Team, Hotel Management
Hello Imani, Thank you for taking the time to leave us rating. Your feedback is important to us. We are happy to see that you enjoyed your stay and do apologize for any inconvenience you had with the Public School restaurant being closed. Please feel free reaching out to us directly should you require any future assistance.
by A verified traveler
Posted 25 Oct 2024
Comment from Hotel Management
25 Oct 2024 by Freeda - W Hotel Welcome Team, Hotel Management
Good evening Lauren! Thank you for taking the time to leave us a rating! We appreciate it greatly and hope to welcome you back to our property in the near future.
by A verified traveler
Posted 25 Oct 2024
Professional staff and wonderful space.
Comment from Hotel Management
25 Oct 2024 by Freeda - W Welcome Team, Hotel Management
Good morning Katherine! Thank you for taking the time to leave us a rating! We appreciate it greatly and hope to welcome you back to our property in the near future.
by A verified traveler
Posted 23 Oct 2024
Comment from Hotel Management
23 Oct 2024 by Freeda - W Hotel Welcome Team, Hotel Management
Hello Karen, Thank you for taking the time to leave us a rating! We appreciate it greatly and hope to welcome you back to our property in the near future.
