Ratings based on 987 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Dec 2024
Comment from Hotel Management
18 Dec 2024 by Manager On Duty, Hotel Management
Thank you for taking the time to provide feedback. We’re sorry to hear that your experience did not meet your expectations. If you have any concerns that you would like to bring to our attention, please feel free to contact us.
by A verified traveler
Posted 16 Dec 2024
Comment from Hotel Management
16 Dec 2024 by Manager on Duty, Hotel Management
We appreciate your feedback. Thank you for choosing to stay with us.
by A verified traveler
Posted 15 Dec 2024
The parking garage was an added bonus.
Comment from Hotel Management
16 Dec 2024 by Manager on Duty, Hotel Management
We appreciate your feedback. Thank you for choosing to stay with us.
by A verified traveler
Posted 15 Dec 2024
TV didn’t work had to call for maintenance 2x for a 1 night stay. Also, booked a room with King size bed, but got Queen bed instead. No bathtub to relax, stand up shower only.
Comment from Hotel Management
16 Dec 2024 by Manager on Duty, Hotel Management
Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced during your stay. We completely understand your frustration and are currently in the process of enhancing our in-room features, which has presented some challenges. We truly appreciate your patience and understanding.Regarding your room, the King bed you booked is the standard size for King beds, and we do offer both bathtub and step-in shower options on property. Should you prefer a specific setup, we encourage you to request it in advance so we can ensure your comfort on your next visit. Again, we apologize for any disruptions and hope to welcome you back soon!
by A verified traveler
Posted 15 Dec 2024
Comment from Hotel Management
15 Dec 2024 by Manager on Duty. , Hotel Management
Thank you for sharing your feedback! We're thrilled to hear that you had a great experience during your stay. We look forward to welcoming you back in the future!
by A verified traveler
Posted 13 Dec 2024
Comment from Hotel Management
14 Dec 2024 by Manager on Duty, Hotel Management
We appreciate your feedback. Thank you for choosing to stay with us.
by A verified traveler
Posted 12 Dec 2024
The staff was very friendly & the place was clean. Thank you for a wonderful stay.
Comment from Hotel Management
13 Dec 2024 by Manager on Duty, Hotel Management
We appreciate your feedback. Thank you for choosing to stay with us.
by A verified traveler
Posted 8 Dec 2024
Comment from Hotel Management
9 Dec 2024 by Manager On Duty, Hotel Management
Thank you for taking the time to provide feedback. We’re sorry to hear that your experience did not meet your expectations. If you have any concerns that you would like to bring to our attention, please feel free to contact us.
by A verified traveler
Posted 3 Dec 2024
Good to have a kitchenette. Decent breakfast options. Parking fee CAD $8 was a suprprise. Restaurant downstairs is not bad either.
Comment from Hotel Management
4 Dec 2024 by Manager on Duty, Hotel Management
Thank you for sharing your thoughts with us! We're glad to hear that you enjoyed the kitchenette, breakfast options, and the convenience of the restaurant downstairs. We truly appreciate your feedback, as it helps us continually improve and offer the best experience to our guests. We hope to welcome you back again soon
by A verified traveler
Posted 2 Dec 2024
The cleaning staff were especially wonderful! And Ginger!! Ginger was amazing :)
Comment from Hotel Management
3 Dec 2024 by Manager On Duty, Hotel Management
Thank you so much for your kind words! We're thrilled to hear that the cleaning staff made such a positive impression, and we couldn't agree more—Ginger is truly amazing! We will be sure to pass along your compliments to the team. We hope to welcome you back again soon!
