Ratings based on 306 Verified Reviews
4.3 Room cleanliness
3.8 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2025
The room was good, but I was disappointed with the cleanliness of the bed linen. There were traces of foundation and hair remnants.
Comment from Hotel Management
3 Jan 2025 by Westlake Hotel, Hotel Management
Hi Yana, Thank you for your feedback. We apologize for the cleanliness issue with the bed linen and will address this with our housekeeping team to ensure it doesn't happen again. If in the future, such issues arise, please contact us, we are more than happy to help. We are able to upgrade your suite, and even re-clean the unit. Thank you,Westlake Hotel
by A verified traveler
Posted 5 Dec 2024
Comment from Hotel Management
7 Dec 2024 by Westlake Hotel, Hotel Management
Hi Ryan, Thank you very much for the wonderful review. We very much appreciate it. We look forward to welcoming you soon again.
by A verified traveler
Posted 23 Nov 2024
Easy check in instructions , secure property and in an area that has everything you need
Comment from Hotel Management
24 Nov 2024 by Westlake Hotel, Hotel Management
Hi Jen,Thank you for your wonderful review! We're delighted to hear that you found the check-in process seamless and appreciated the security of our property. It’s great to know that the location provided everything you needed for a comfortable stay.We look forward to welcoming you back in the future.
by A verified traveler
Posted 17 Nov 2024
Lovely hotel with lots of space. Very clean and easy to get into and out of.
Comment from Hotel Management
24 Nov 2024 by Westlake Hotel, Hotel Management
Hi Vickie,Thank you for your kind words and thoughtful review! We're thrilled to hear that you enjoyed your stay at Westlake Hotel and appreciated the spacious, clean, and convenient environment. Providing a seamless and comfortable experience for our guests is always our top priority.We hope to welcome you back in the future for another pleasant stay.
by A verified traveler
Posted 16 Nov 2024
Cute industrial modern hotel. Parking was horrible, had to park my car on the street doesn’t look like the nicest area outside the hotel. But the hotel felt very safe just a lot of road noise.
Comment from Hotel Management
24 Nov 2024 by Westlake Hotel, Hotel Management
Hi Amy, Thank you for taking the time to share your feedback! We’re happy to hear you enjoyed the cute, industrial modern design of our hotel and felt safe during your stay. We do apologize for the inconvenience regarding parking, and we understand that it can sometimes be challenging. While street parking can be an option, we’re actively exploring additional solutions to make it more convenient for our guests. We hope to have the opportunity to welcome you back in the future!
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Westlake Hotel, Hotel Management
Hi Kenneth,Thank you for your valuable feedback!Looking forward to welcoming you back soon.
by A verified traveler
Posted 1 Nov 2024
Comment from Hotel Management
3 Nov 2024 by Westlake Hotel, Hotel Management
Hi JoEllen,Thank you for your wonderful 4-star rating! We're delighted to know you had a great experience with us.We look forward to welcoming you back.
by A verified traveler from Seattle
Posted 26 Oct 2024
Convenient to where I needed to go.
Comment from Hotel Management
3 Nov 2024 by Westlake Hotel, Hotel Management
Hi Helen,Thank you for your valuable words! We’re delighted to hear that you find the place convenient. Our team puts great effort into creating a comfortable and stylish atmosphere for our guests. We look forward to welcoming you back for another pleasant stay!
by A verified traveler
Posted 20 Oct 2024
Comment from Hotel Management
20 Oct 2024 by Westlake Hotel, Hotel Management
Hi Anna,Thank you for your outstanding 5-star rating! We're delighted to know you had a great experience with us.We look forward to welcoming you back.
by A verified traveler
Posted 14 Oct 2024
Nice room design
Comment from Hotel Management
14 Oct 2024 by Westlake Hotel, Hotel Management
Hi Quwei,Thank you for your kind words!We’re delighted to hear that you enjoyed the room design. Our team puts great effort into creating a comfortable and stylish atmosphere for our guests. We look forward to welcoming you back for another pleasant stay!
