Ratings based on 307 Verified Reviews
2.4 Room cleanliness
2.3 Service & staff
2.0 Room comfort
2.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Nov 2024
by A verified traveler
Posted 26 Nov 2024
Our room was clean which was appreciated, but the property did feel a bit run down for the amount of money we paid given the extremely small space of the room. There was also a lot of drug activity near the property which made us nervous travelling to and from the property. It was an appreciated place to stay for this trip but I will highly likely not return due to the neighborhood and small rooms.
by A verified traveler
Posted 24 Nov 2024
The front desk person was kinda pushy and the area around the hotel felt a little unsafe, especially since we were 2 women travelling together. The bathroom i could tell had not been cleaned properly before we got there s there was a gemstone stuck to the shower wall. The overall furnishing was also in rough condition and parts of the carpet in the hallway was coming off, making a tripping hazard when going down with luggage.
by A verified traveler
Posted 10 Oct 2024
The front desk gentleman was super helpful and very kind
Comment from Hotel Management
17 Oct 2024 by Front Desk, Hotel Management
Thanks Makenna, we are glad you enjoyed your stay
by A verified traveler
Posted 1 Oct 2024
Stinky overall
Tiny rooms with stink
Showers were not working
Everything was wrong
Comment from Hotel Management
1 Oct 2024 by Moe, Hotel Management
Well , sorry about your terrible experience. Perhaps you booked a room that was not meant for you. Oh ya, about showers; definitely our fault. We should have informed you the faucet needed to be pulled before water comes out. Regretfully the faucet manufacturers have not standardise faucet operation yet.
by A verified traveler
Posted 30 Aug 2024
Comment from Hotel Management
1 Oct 2024 by Moe, Hotel Management
Thank you for not saying anything.
by A verified traveler
Posted 22 Aug 2024
Very convenient
Comment from Hotel Management
30 Aug 2024 by Front Desk, Hotel Management
Thanks Eliyas, we are glad you enjoyed your stay
by A verified traveler
Bad service, dirty room, didn’t stay
Posted 19 Aug 2024 on HotelsThe room was so run down and empty that I didn’t even stay the night even when they refused to refund me. The first room had a bloodstain on the bed sheet. The second room had holes in the pillowcase and hair on the bedside table. The management was also rude saying I was « not an interesting person » because I checked that the sheets were clean before using the bed. I wouldn’t even leave my bag there it felt so unsafe. They also requested a safety deposit even if the stay was already paid for online.
Comment from Hotel Management
20 Aug 2024 by Front Desk, Hotel Management
Thank you for sharing your concerns with us. We genuinely appreciate your feedback.Regarding the stain you mentioned, it appears that the laundry may have overlooked it. We understand your concern, but we are unsure if it was indeed a blood stain. It is possible that it could have been coffee or another liquid. While we acknowledge that replacing the sheet could have resolved the issue, we understand you opted to move to a different room.In the second room, we noticed the hole in the pillowcase. We admit that our housekeeping team missed this issue, and we apologize for that.Concerning the tiny hair on the side table, we assure you that it was not intentionally placed there by our staff. Despite our investigation, we could not determine how it ended up there.We understand that our property is a one-star establishment, and we regret that your experience did not meet your expectations. We recognize that comparing our property with luxury hotels that charge 500 to 2000 a night may not be fair.We also noticed that you made significant alterations to both rooms, including removing bedsheets. Many of our guests have appreciated our rates and location in downtown Toronto, and we are sorry that we could not meet your expectations on this occasion.Thank you for staying with us, and we apologize for any inconvenience caused.
by A verified traveler
Bad service, dirty room, didn’t stay
Posted 19 Aug 2024 on HotelsThe room was so run down and empty that I didn’t even start the night even when they refused to refund me. The first room had a bloodstain on the bed sheet. The second room had holes in the pillowcase and hair on the bedside table. The management was also rude saying I was « not an interesting person » because I checked that the sheets were clean before using the bed. I wouldn’t even leave my bag there it felt so unsafe. They also requested a safety deposit even if the stay was already paid for online.
Comment from Hotel Management
1 Oct 2024 by Moe, Hotel Management
You complaints are definitely worth looking into; Specially the laundry services company, who charge hundreds of dollars for washing the laundry and leave the blood stains. The are still investigating, and once we know the outcome, we'll inform you. You did not tell us how big was the hair or the colour of hair; we were unable to find any match. We suggest, next time keep the hair as evidence. Yes taking deposit at time of check-in is standard procedure, as pre-authorisation only and was removed with a week as promised.Please don't let your experience disappoint you of Toronto, as a fine city. There are many hotel in close vicinity starting at 600 a night, and not less than 145 for your rate
by A verified traveler
Posted 7 Aug 2024
Comment from Hotel Management
1 Oct 2024 by Moe, Hotel Management
Please, let us know if you know any hotel in downtown Toronto for less than 109.00 per night
