Ratings based on 2,120 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Dec 2024
Very accesible to everything. Convenience is whay your paying for on this hotel. I did not go for their expensive valet parking. There is a safe public parking across the street of Queen street West, close by the skating rink, overnight only cost us 20$ from Saturday 1pm-Sunday 4pm. Steal!
Comment from Hotel Management
10 Dec 2024 by Tim Reardon General Manager, Hotel Management
Dear Angelica, We are pleased everything went great for you during your visit and that our wonderful location made it even better. However, we regret that the parking fee did not meet your expectations. Your feedback is valuable, as we continuously review our pricing to ensure it remains competitive and suitable for our guests. Thank you for choosing Sheraton Centre Toronto Hotel, and we look forward to your next stay.Tim ReardonGeneral Manager
by A verified traveler
Posted 7 Dec 2024
Comment from Hotel Management
8 Dec 2024 by General Manager, Hotel Management
Dear Maria, We are disappointed to see your rating and sincerely apologize for not living up to your expectations. Thank you for choosing our hotel for your stay. We hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.Tim ReardonGeneral Manager
by A verified traveler from Katy
Posted 6 Dec 2024
by A verified traveler
Posted 5 Dec 2024
Comment from Hotel Management
6 Dec 2024 by General Manager, Hotel Management
Dear Dylan, We are dedicated to providing a relaxed and comfortable atmosphere for all our guests; therefore, we love that you had a great stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon. Thank you for choosing the Sheraton Centre Toronto Hotel. Tim ReardonGeneral Manager
by A verified traveler
Posted 4 Dec 2024
by A verified traveler
Posted 1 Dec 2024
Exceeded our expectations. We were there for the Taylor Swift concert so it was a an exceptionally business time. I booked a suite. It was spacious and perfect for us. One king size bed, pull out sofa bed (not so comfortable but it worked out). View from 12th floor was outstanding. Staff was so accommodating, kind and gracious. Hotel was clean. Bell service & valet parking was very efficient. A plus that the hotel was decked. Out for the Eras Tour. Just a wonderful experience. We loved Toronto and will be back!
Comment from Hotel Management
3 Dec 2024 by General Manager, Hotel Management
Dear Kathleen, We are thrilled to know that your visit during such an exciting event was truly enjoyable. It is wonderful to hear that your suite was well-kept and relaxing and met your needs, while the views from the upper floors added to your experience. Your kind recognition of our attentive team is deeply appreciated, and we will share your compliments with them. We are pleased that the property’s atmosphere aligned with the spirit of the Eras Tour, creating a memorable stay for you. Thank you for choosing the Sheraton Centre Toronto Hotel and sharing your views. We look forward to the pleasure of welcoming you back to Toronto for another exceptional visit.Tim Reardon,General Manager
by A verified traveler
Posted 1 Dec 2024
First time in Toronto. Came for one night for the eras tour. The hotel is the perfect distance from the concert venue. Every single staff member we encountered was extremely friendly! I have nothing but great things to say about this hotel. Everything was easy. Clean. The room was cozy. I have zero complaints!! Would absolutely stay here again!!
by A verified traveler
Posted 30 Nov 2024
Good job
Comment from Hotel Management
1 Dec 2024 by General Manager, Hotel Management
Dear Basil, We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you at Sheraton Centre Toronto Hotel, and we look forward to another opportunity to welcome you back soon.Tim Reardon,General Manager
by A verified traveler
Posted 28 Nov 2024
Good
by A verified traveler
Posted 28 Nov 2024
Pretty good
Comment from Hotel Management
28 Nov 2024 by General Manager, Hotel Management
Dear Michael, We are pleased to receive your generous rating for the Sheraton Centre Toronto Hotel. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way.Tim Reardon,General Manager
