Ratings based on 3,145 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from West Vancouver
Posted 11 Dec 2024
Comment from Hotel Management
11 Dec 2024 by GM, Hotel Management
Thanks for the rating Ellen!
by A verified traveler
Posted 10 Dec 2024
The shuttle never materialized so we took a cab and presented the taxi bill at reception- they upgraded our room and gave us a breakfast voucher but the coffee was terrible no salt or pepper on table no jam available!
Comment from Hotel Management
11 Dec 2024 by GM, Hotel Management
Hello Jeffrey, We are sorry to hear that you did not find your experience at our hotel satisfactory. We hope you give us another chance as we would like to welcome you back sometime in the near future.
by A verified traveler
Posted 10 Dec 2024
Comment from Hotel Management
11 Dec 2024 by GM, Hotel Management
Thanks for the perfect score Bianca!
by A verified traveler
Posted 10 Dec 2024
Parking lot currently under construction so was very loud starting from 7am.
Comment from Hotel Management
11 Dec 2024 by GM, Hotel Management
Hello Katherine, We sincerely apologize for the noise you experienced during your stay. Thank you for bringing this to our attention and we hope you can give us another chance in the future.
by A verified traveler
Posted 10 Dec 2024
Comment from Hotel Management
11 Dec 2024 by GM, Hotel Management
Thanks for the rating Mark!
by A verified traveler
Posted 10 Dec 2024
Comment from Hotel Management
11 Dec 2024 by GM, Hotel Management
Thanks for the great rating Stacey!
by A verified traveler
Posted 10 Dec 2024
Shuttle bus was very easy and the driver was extremely friendly. Checkin was quick and easy, staff at checkin counter very friendly also.
Comment from Hotel Management
11 Dec 2024 by GM, Hotel Management
Hello Reece, Thank you for staying at the Sandman Signature Toronto Airport Hotel during your trip. We’re glad to see that you enjoyed your stay and pleased to hear you had a quick and easy check in and met our friendly staff. We try our level provide the best service possible to all our guests. We appreciate you taking the time to give us your feedback and hope to see you again.
by A verified traveler
Posted 10 Dec 2024
The pool was unavailable during the scheduled open hours, and it was really my only opportunity to swim until next summer.
Comment from Hotel Management
11 Dec 2024 by GM, Hotel Management
Hello James, Thank you very much for your feedback. We apologize about the disappointing experience with the pool. Unfortunately there are occasions where our pool needs maintenance repairs that are unforeseen. We try our level best to have these issues resolved immediately however it cannot always be the case. Again, we sincerely apologize about this and hope you can give us another chance in the future.
by A verified traveler
Posted 9 Dec 2024
Awesome
Comment from Hotel Management
11 Dec 2024 by GM, Hotel Management
Thanks for the awesome rating Ajaypartap!
by A verified traveler
Posted 9 Dec 2024
A really quick stay. About 5 hours. A great clean comfy bed.
Comment from Hotel Management
11 Dec 2024 by GM, Hotel Management
Hello Sharon, Thank you for staying at our hotel and taking the time to give us feedback about your stay. We hope to see you again soon!
