Ratings based on 3,862 Verified Reviews
3.6 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Dec 2024
Comment from Hotel Management
11 Dec 2024 by Sabina Deanarine, Hotel Management
Thank you Mide.I will share it with my team . Happy HoildaysThank you
by A verified traveler
Posted 11 Dec 2024
by A verified traveler
Posted 11 Dec 2024
Staff was really rude
by A verified traveler
Posted 11 Dec 2024
I really was disappointed that when the shuttle showed after a long wait, he told us that is the wrong one, but didn’t explain how to get to the one we were booked in. So, due to the fact that you don’t put the address on our last email, we paid $30 to get to the one our driver thought it was. Nope, we paid another $30 to get to the correct one. The signs on both are exactly the same and our 2nd taxi said that he picks up people every night not knowing the correct address. So it cost us a lot of money and think that is very irresponsible of you. It also cost us 3 hours of sleep, when we didn’t have a lot of to begin with. I got 2 1/2 hours only and was hoping for 5 1/2. Not a pleasant experience at all!
by A verified traveler
Posted 11 Dec 2024
by A verified traveler
Posted 11 Dec 2024
It was quiet and safe
by A verified traveler
Posted 10 Dec 2024
Good location from airport
Comment from Hotel Management
10 Dec 2024 by Sabina Deoanrine OM, Hotel Management
Thank you Denis,I will share it with my team.Happy Holidays to you and Your family.Stay Safe.
by A verified traveler
Posted 10 Dec 2024
Dirty. They didn’t put savon in the room and not hot water
Comment from Hotel Management
10 Dec 2024 by Sabina Deanarine, Hotel Management
Dear Martha,Thank you for taking the time to share your experience. I sincerely apologize for the cleanliness issues and the inconvenience caused by the missing soap and lack of hot water during your stay. These are not the standards we uphold, and I regret that we fell short in providing the quality and comfort you deserve.Your feedback has been shared with our housekeeping and maintenance teams to ensure these issues are addressed promptly and do not occur in the future.We appreciate you bringing this to our attention, and we hope you will give us another opportunity to provide you with a much-improved experience. happy Holidays.Stay Safe.
by A verified traveler
Posted 9 Dec 2024
Comment from Hotel Management
10 Dec 2024 by Sabina Deonarine (OM), Hotel Management
hank you Kristen,I will share it with my team.Happy Holidays to you and Your family.Stay Safe.
by A verified traveler
Posted 9 Dec 2024
Comment from Hotel Management
10 Dec 2024 by Sabina Deonarine (OM), Hotel Management
hank you Rochel,I will share it with my team.Happy Holidays to you and Your family.Stay Safe.
