Ratings based on 968 Verified Reviews
4.1 Room cleanliness
4.4 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Jan 2025
Great price for the location and service. Staff was attentive amd helpful.
Comment from Hotel Management
6 Jan 2025 by Pembroke Inn, Hotel Management
Thank you for your wonderful review! We're delighted to hear that you found the price great for the location and service. It's fantastic to know our staff's attentiveness and helpfulness made a positive impression. We look forward to serving you again in the future!
by A verified traveler
Posted 4 Jan 2025
Comment from Hotel Management
4 Jan 2025 by Regards, Pembroke Inn, Hotel Management
Thank you for your wonderful rating. It means a lot to us.
by A verified traveler
Posted 30 Dec 2024
I liked everything about my room. Everything was clean. The only downside is my room was located next to an exit and the door was very loud when opened and closed. Also, the light outside the exit door lit up my room when all the lights were off. Some might like that but I like a dark room. Noise was fairly minimal. Overall, was a good stay.
Comment from Hotel Management
30 Dec 2024 by Pembroke Inn, Hotel Management
Thank you for your feedback! We’re glad to hear you enjoyed your clean and comfortable room. We apologize for the inconvenience caused by the exit door noise and the light outside. Your comments are valuable, and we’ll look into ways to improve this, such as adjusting the door mechanism and reviewing lighting placement. We hope to have the opportunity to provide you with an even better experience during your next stay!"
by A verified traveler
Posted 29 Dec 2024
It’s good location, quiet and clean.
Comment from Hotel Management
29 Dec 2024 by Regards, Pembroke Inn, Hotel Management
Thank you for your wonderful review. It means a lot to us.
by A verified traveler
Posted 28 Dec 2024
Comment from Hotel Management
28 Dec 2024 by Regards, Pembroke Inn, Hotel Management
Thank you for your wonderful rating.
by A verified traveler
Posted 27 Dec 2024
Nice room, excellent service, great value.
Comment from Hotel Management
27 Dec 2024 by Regards, Pembroke Inn, Hotel Management
Thank you for your wonderful feedback. It means a lot to us.
by A verified traveler
Posted 26 Dec 2024
Parking facilities are less, but everything else seems ok for the price.
Comment from Hotel Management
26 Dec 2024 by Regards, Pembroke Inn, Hotel Management
Thank you for the feedback.
by A verified traveler
Posted 25 Dec 2024
Did the job it needed to for cheap, but a little disappointed that some of the power outlets didn’t work or were damaged, and that the bed sheets weren’t clean upon arrival. Would book again if needing a cheap, short stay in downtown Toronto though!
Comment from Hotel Management
26 Dec 2024 by Pembroke Inn, Hotel Management
Thank you for taking the time to provide your feedback. We sincerely apologize for any inconvenience caused.
by A verified traveler
Posted 23 Dec 2024
No parking I need to find the pay parking
Comment from Hotel Management
25 Dec 2024 by Pembroke Inn, Hotel Management
Thank you for your feedback. We apologize for any inconvenience caused by the lack of on-site parking. Our location in the heart of the city does limit available space for parking facilities. However, we strive to assist our guests by providing recommendations for nearby pay-parking options.We appreciate your input and will continue to explore ways to enhance our guests' experience. If there’s anything else we can do to address your concerns, please feel free to reach out directly."Regards,
by A verified traveler
Posted 22 Dec 2024
The hotel is nice though there is a $25 CAD charge parking/day, and no spots were available for the duration of our visit. However, the staff were hospitable and helped us sign up for daily parking permits of ~$21CAD/day. Simple, cozy inn. The outside of the inn is very beautiful. Many food options nearby.
Comment from Hotel Management
22 Dec 2024 by Regards, Pembroke Inn, Hotel Management
Thank you for the wonderful feedback. It means a lot to us.
