Ratings based on 2,466 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Spacious rooms
Comment from Hotel Management
21 Nov 2024 by Anas Bandhukia , Hotel Management
Dear Melissa,Thank you for your wonderful review! We’re so happy to hear you enjoyed your stay with us. Your feedback is greatly appreciated, and we’ll certainly use it to continue improving our services. We strive for excellence and hope to have the pleasure of welcoming you back for an even better experience next time!"
by A verified traveler
Posted 20 Nov 2024
We had a great experience!
Comment from Hotel Management
21 Nov 2024 by Anas Bandhukia , Hotel Management
Dear Kwijung,Thank you so much for taking the time to leave us a positive review. We’re thrilled to hear that you enjoyed your stay at Pan Pacific Toronto Hotel. Your feedback is incredibly valuable to us and helps us continually strive to provide exceptional experiences for all our guests. We hope to have the pleasure of welcoming you back in the future.
by A verified traveler
Posted 20 Nov 2024
The hotel was beautiful, including our room. It was very clean, modern, etc. Unfortunately, they were having difficulties with their fire alarms which woke us up twice and we had to evacuate. Because the stairs went outside, once we were able to go back to our room..we had to wait for the elevators—we weren’t offered any other way to get back up.
Comment from Hotel Management
21 Nov 2024 by Anas Bandhukia , Hotel Management
Dear Shaelyn, Thank you for taking the time to share your feedback! We’re delighted to hear that you found our hotel and room beautiful, clean, and modern. We truly apologize for the inconvenience caused by the fire alarm issues during your stay. Your safety and comfort are our top priority. Additionally, we will review our procedures to ensure that we provide more timely assistance in situations like this in the future. We hope to have the opportunity to welcome you back for a seamless experience next time.
by A verified traveler
Posted 20 Nov 2024
Great stay
Comment from Hotel Management
20 Nov 2024 by Anas Bandhukia , Hotel Management
Dear Richard, Thank you so much for your kind words! We’re thrilled to hear you had such an excellent experience. It’s always our goal to provide exceptional service, and your feedback motivates us to keep improving. We’d love to welcome you back.
by A verified traveler
Posted 19 Nov 2024
The lobby area is okay, there's a tennis court/basketball court and a swimming pool. The room needs refurbishing badly, which the hotel is in the process of doing. The guest room doors are terribly noisy; I think that's something that should be fixed. There's only one restaurant in the hotel, and no lunch served. All in all, it is a far cry from the days of the Prince Hotel.
Comment from Hotel Management
20 Nov 2024 by Charles Otter, Hotel Management
Dear Sophia,Thank you for your thoughtful feedback. We sincerely apologize that aspects of your stay did not meet your expectations. We have Duty Managers available 24/7 who would have been happy to assist in resolving any concerns, including relocating your room to ensure a more comfortable experience.We’re also excited to share that we are in the process of revamping our restaurant menus and will soon reintroduce lunch service to provide more dining options for our guests. We truly appreciate your comments and hope to have the chance to welcome you back in the future to experience these improvements.Kind regards,Charles General Manager
by A verified traveler
Posted 19 Nov 2024
Very clean and comfortable. Modern, updated hotel on beautiful grounds. So many food options across the street. Love staying here
Comment from Hotel Management
19 Nov 2024 by Pan Pacific Toronto, Hotel Management
Dear Caitlin Egan,Thank you so much for your kind feedback! We're delighted to hear that you had a wonderful stay with us and enjoyed the comfort and cleanliness of our hotel. It's also great to know that you took advantage of the beautiful surroundings and the many dining options nearby.We truly appreciate your continued support and are so happy to be your hotel of choice. We look forward to welcoming you back the next time you're in town!Warm regards,Rahul.SDuty Manager
by A verified traveler
Posted 19 Nov 2024
Price of property was great and staff was amazing!!! I didn’t like how my room was dirty and the common bathrooms around the hotel were also dirty.
Comment from Hotel Management
19 Nov 2024 by Rahul.S, Hotel Management
Dear Marizze-Ann Macadangdang,Thank you for taking the time to share your thoughts with us. We're thrilled to hear that you found the price of the property great and that our staff made a positive impression during your stay!We sincerely apologize for the cleanliness issues you encountered in your room and the common bathrooms. This is certainly not the standard we aim to provide, and we will be addressing this with our housekeeping team to ensure improvements are made going forward.Your feedback is invaluable, and we hope to have the opportunity to welcome you back soon, providing you with the exceptional experience that we strive to offer all our guests.Thank you again for your comments, and please don't hesitate to reach out if you have any further concerns.Best regards,Rahul.S
by A verified traveler from Trenton
Posted 19 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Rahul.S, Hotel Management
Dear Dion Paul,Thank you so much for taking the time to leave such a positive review! We are thrilled to hear that you had a great experience during your stay with us.It’s our goal to provide exceptional service and a comfortable stay for all our guests, and we’re so glad to know that we met your expectations. We hope to have the pleasure of welcoming you back in the near future!If you ever need anything or have any special requests, please don't hesitate to reach out. We look forward to hosting you again soon.Best regards,Rahul.S
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Anas Bandhukia, Hotel Management
Dear Meghan,Thank you for taking the time to review us. We’re thrilled to hear that you had an enjoyable stay with us. Your feedback is incredibly valuable, and we’re always striving to improve. We’d love to make your next visit even more memorable! We look forward to welcoming you back soon.
by A verified traveler
Posted 17 Nov 2024
Public transport available - well over an hour by bus to subway to Union Station (CN Tower area). Uber approx $30 each way to CN Tower area, about 40 minute drive. No airport shuttle - needed to Uber due to early morning flight. Old building, poor light in room other than in bathroom. Large windows, but very dirty. Grounds tidy at front of hotel - didn’t view other areas.
Comment from Hotel Management
17 Nov 2024 by Jean Eloise Magpali, Hotel Management
Dear Tammy, Thank you for taking the time to share your experience with us. We’re glad you found our front grounds to be tidy and appreciated the large windows in your room. We do apologize that the room’s lighting and cleanliness didn’t meet your expectations, and we’ll make sure to address these issues with our housekeeping team to improve the guest experience moving forward.Regarding transportation, we understand the location can be a bit of a challenge with public transit or getting to downtown via Uber. We appreciate your feedback, and we’ll continue to explore ways to improve access and convenience for our guests. We hope to welcome you back again in the future and provide you with an even more comfortable stay.Regards,Jean(Duty Manager)
