Ratings based on 2,524 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Location
by A verified traveler
Posted 23 Nov 2024
The staff were great. I initially booked the wrong location. I went online to book this location for the next night and no accessible rooms were available. I called and explained the situation to the staff. They were wonderful about accommodating my need for an accessible room and arranged for an early check in which was greatly appreciated!
Comment from Hotel Management
23 Nov 2024 by Monte Carlo Team, Hotel Management
Thank you for your patronage and feedback. We greatly appreciate it.
by A verified traveler
Posted 22 Nov 2024
Staff were very friendly and helpful
Comment from Hotel Management
22 Nov 2024 by Monte Carlo Team, Hotel Management
Thank you for your patronage and feedback. We greatly appreciate it.
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Monte Carlo Team, Hotel Management
Thank you
by A verified traveler
Posted 20 Nov 2024
Everything was good
Comment from Hotel Management
21 Nov 2024 by Monte Carlo Team, Hotel Management
Thank you
by A verified traveler
Posted 20 Nov 2024
Nice place to stay, clean room was upgraded as well which was nice. Toothpaste I purchased in vending machine never went downn
Comment from Hotel Management
21 Nov 2024 by Monte Carlo Team, Hotel Management
Thank you
by A verified traveler
Posted 20 Nov 2024
In town for the Eras Tour. Loved that they were playing Taylor Swift in the lobby the whole time. Staff were very friendly and helpful!
Comment from Hotel Management
21 Nov 2024 by Monte Carlo Team, Hotel Management
Thank you
by A verified traveler
Posted 20 Nov 2024
Room has musky smell
Comment from Hotel Management
21 Nov 2024 by Monte Carlo Team, Hotel Management
Thank you for addressing your concern and we will follow-up.
by A verified traveler
Posted 20 Nov 2024
Made an error on the booking dates and would not change the dates very disappointed and will not be staying here again
Comment from Hotel Management
21 Nov 2024 by Monte Carlo Team, Hotel Management
Thank you and we apologies for the inconvenience caused and when a booking made through a 3rd party, we have to adhere the protocol as we have no options to modify unless the reservation is made directly with the hotel.
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Monte Carlo Team, Hotel Management
Thank you
