Ratings based on 3,301 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Great stay
by A verified traveler from San Diego
Posted 22 Nov 2024
Good stay.
I only noticed petty things like the doorframes could use a good stripping down and repainting😅
Still had a good experience.
Staff was very helpful when i requested an extended stay.
by A verified traveler from Vancouver
Posted 21 Nov 2024
Location is very centralized to shops, restaurants and train station. Walkable to IKEA, Winners, Marshall’s, Eaton Centre…
We stayed one week here and I am so pleased with my experience at this location. Definitely, I will book here again and I will recommend to all my friends. Thanks for the hospitality and friendly staff.
by A verified traveler
Posted 20 Nov 2024
We stayed here for 3 nights while there for the eras tour. I paid double the price for a room which was to be expected. I can’t imagine paying more like some people had to. First off the rooms are so small. Smaller than I’ve ever seen for a double room in a hotel. We were a group of 2 adults and 1 kid and we were maxed out for space for luggage etc. I can’t imagine staying with 4 people. Every night we were there the fire alarm was going off, they were obviously having issues with a certain floor. These alarms would last like an hour. We’ve never had such bad hotel room sleeps like we did here. It feels like a rip off paying what we did! Otherwise the hotel was fine as far as amenities and location, but we would not stay here again.
by A verified traveler
Posted 19 Nov 2024
I stayed at this hotel last year and again this week and i really enjoy it. It’s a good location close to the subway and the Eaton centre is a short walk. I was here for the Taylor swift concert and was a little disappointed there wasn’t much theme wise except for some themed cocktails the bar was offering. Overall i will stay here again when i visit the city.
by A verified traveler
Posted 19 Nov 2024
by A verified traveler
Posted 19 Nov 2024
by A verified traveler
Posted 19 Nov 2024
absolutely ridiculous getting woken up 2 EARLY mornings in a row, one at 3am and the next morning at 7am to an emergency alarm. (we stayed 4 nights, so literally HALF our sleep time was interrupted) it was not only terrifying, but also extremely loud to the point where i have had a ringing in my ear that has lasted the last few days. not a single email, call to the room or anything to explain what was happening, and when i asked upon checking out this morning i was told the employee didn’t know because they weren’t working. shouldn’t everyone be up to date if there’s not only 1 but 2 EMERGENCY alarms going off 2 days in a row??? both on our exact floor? i paid $3000 to be woken up in a terrifying way and with no acknowledgment from anyone from the hotel. i’m extremely frustrated, felt unsafe, now have a ringing in my ear, and had a bad experience. i will NOT be staying at another holiday inn ever again, especially this one. i felt so unsafe, there was no explanation for any of this nonsense. i’m shocked we didn’t receive a partial refund. absolutely ridiculous.
by A verified traveler
Posted 18 Nov 2024
This location is convenient for transportation and walking for sight seeing as well as various of food choices.
by A verified traveler
Posted 18 Nov 2024
Clean room, convenient location to mass transit, shopping, dining.
