Ratings based on 956 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2025
by A verified traveler
Posted 1 Jan 2025
by A verified traveler
Posted 29 Dec 2024
Quiet and clean
Comment from Hotel Management
30 Dec 2024 by Mark GSM, Hotel Management
Thank you for choosing to stay with us and taking the time to complete a review. Have a great day and safe travels.
by A verified traveler
Posted 29 Dec 2024
Big variation of breakfast choice. 24 hour available coffee. Clean and pleasant atmosphere.
Comment from Hotel Management
30 Dec 2024 by Mark GSM, Hotel Management
Thank you for choosing to stay with us and taking the time to complete a review. Have a great day and safe travels.
by A verified traveler
Posted 28 Dec 2024
Clean and the room.attendant is very nice and did a great job cleaning our room on our 2nd day stay. Brakfast buffet is amazing. Definitely recommend Holiday in in Vaughan.
Comment from Hotel Management
30 Dec 2024 by Mark GSM, Hotel Management
On behalf of the entire hotel team, we want to thank you for choosing to stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, we appreciate you taking the time to share your feedback. We hope to welcome you again soon.
by A verified traveler
Posted 28 Dec 2024
I stayed with my two kids and had a good experience. Rooms were recently renovated looked new. Breakfast was decent too.
Comment from Hotel Management
30 Dec 2024 by Mark GSM, Hotel Management
Thank you for choosing to stay with us and taking the time to complete a review. Have a great day and safe travels.
by A verified traveler
Posted 27 Dec 2024
The fire alarm went off at 1:30am, we all had to wait outside with no explanation on what happened. It was a very scary event for our anniversary.
Comment from Hotel Management
27 Dec 2024 by Mark GSM, Hotel Management
Thank you for recently staying with us at the Element Vaughan. We can appreciate how inconvenient a Fire Alarm can be. Unfortunately, the issue is out of the Hotel's control. We are unable to reset the system until the Fire Department completes a thorough review of the Hotel. We want to ensure all guests are safe and take Fire Safety seriously. The issue was resolved and was under control.Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the Leadership team. Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.
by A verified traveler
Posted 27 Dec 2024
Comment from Hotel Management
27 Dec 2024 by Mark GSM, Hotel Management
Thank you for choosing to stay with us and taking the time to complete a review. Have a great day and safe travels.
by A verified traveler
Posted 27 Dec 2024
Very clean and friendly staff!
Comment from Hotel Management
27 Dec 2024 by Mark GSM, Hotel Management
On behalf of the entire hotel team, we want to thank you for choosing to stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, we appreciate you taking the time to share your feedback. We hope to welcome you again soon.
by A verified traveler
Posted 23 Dec 2024
Unfortunately we experienced a false fire alarm at 2 am and had to evacuate to the lobby. I understand this is a circumstance unable to be controlled by the hotel directly, however the reaction and organization by hotel staff was less than ideal. After the fire department had left, none of the hotel staff communicated to the guests we could back to our rooms. We stood in the lobby freezing with our 1 and 3 year olds until I was able to speak with a hotel security person. Hotel staff could use some retraining on emergency evacuation procedures and communicating with guests in such scenarios.
Comment from Hotel Management
23 Dec 2024 by Mark GSM, Hotel Management
Thank you for recently staying with us. We can appreciate how inconvenient a Fire Alarm can be. Unfortunately, the issue is out of the Hotel's control. We are unable to reset the system until the Fire Department completes a thorough review of the Hotel. We want to ensure all guests are safe and take Fire Safety seriously. In this case it was not a false alarm, which was caused by someone smoking in a guest room. The system did as it was supposed to and the issue was resolved and was under control. I will share your message with the Front Office leadership team
