Ratings based on 830 Verified Reviews
4.6 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Nov 2024
Trouble given while checking in as the name on the reservation was different. This is not the first time I made reservation for someone, The original guest was having confirmation but still Hard time given.
by A verified traveler
Posted 25 Nov 2024
Nice place 👌
by A verified traveler
Posted 24 Nov 2024
Not in vacinity of any restaurants, retail, etc., so nothing to do or see in the area.
by A verified traveler from Ottawa
Posted 18 Nov 2024
The staff were barely welcoming when we arrived to check in, despite being Hilton Honours members.
We were placed in an accessible room - however the room door DID NOT OPEN manually - only with the accessibility door auto open button, which was not in an obvious place. We panicked that we were locked in, called the front desk, they sent up maintenance. They were able to get in from the outside but then the maintenance staff ALSO got locked in the room with us. When we got out I went to the front desk and asked to be moved because I was uncomfortable about having kids in a room I couldnt easily exit in case of emergency. In response, the front desk staff 1) Berated the maintenance staff "You dont know how to get out of an accessible room?!" and 2) were very condescending about explaining the location of the door opening button. After much back and forth they claimed to "find" a room to switch us into but by that time it was late and we were checking out early so I didn't bother.
Overall, the front desk staff left a VERY poor impression. This situation could have been easily remedied by giving very explicit instructions to guests checking in to that type of room.
The hotel is fine to stay at - but don't stay in an accessible room if you do not have to, and avoid dealing with the front staff if at all possible.
Also, several cars in the rear parking lot were broken into during our 1 night stay.
PROS: The lobby bar, and the swimming pool were both wonderful.
by A verified traveler
Posted 15 Nov 2024
It was good
by A verified traveler
Posted 14 Nov 2024
Staff were very friendly upon checking in. Hotel and room itself was very clean. Restaurant was very convenient, lots of choices and great service. Pool was very clean as well. I was impressed with this hotel
Comment from Hotel Management
14 Nov 2024 by Team HGI Brampton West , Hotel Management
Dear Katie, Thank you so much for taking the time to share your wonderful feedback! We’re thrilled to hear that you had such a positive experience during your stay. Our team takes great pride in providing friendly service, and it’s fantastic to know that our efforts made a difference for you.We’re also glad you enjoyed the restaurant options and found the pool and rooms to be clean and comfortable. Your kind words are greatly appreciated and serve as great motivation for our team.We look forward to welcoming you back on your next visit!Best regards,
by A verified traveler
Posted 11 Nov 2024
Great hotel,. Fairly priced, clean, quiet, and the staff were so friendly and helpful. The only downfall is that it's not within a walking distance of any stores or restaurants, but I would definitely stay again.
Comment from Hotel Management
14 Nov 2024 by Team HGI Brampton West , Hotel Management
Dear Jodi,Thank you for sharing your experience with us! We’re delighted to hear that you found our hotel to be clean, quiet, and fairly priced, and that our friendly staff made a positive impression during your stay.We understand that our location may not be as close to shops and restaurants as some might prefer, but we're glad to know this didn’t deter you from enjoying your stay. We truly appreciate your kind words and are thrilled to hear that you would choose to stay with us again.We look forward to welcoming you back soon!Regards,
by A verified traveler
Posted 9 Nov 2024
by A verified traveler
Posted 9 Nov 2024
by A verified traveler
Posted 8 Nov 2024
Beautiful and comfortable
