Ratings based on 1,117 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
I couldn't stay here due to unfortunate circumstances so they put me in a different hotel. They continued to keep in contact with me and attempted to get me the price of their parking as the newer hotel was higher.
Great customer service 👏
by A verified traveler
Posted 17 Nov 2024
When we arrived at the Fairfield Inn We were informed that we had been transferred to the Crowne Plaza. This is the second time this has happened to us. Therefore we have no idea what the Fairfield Inn is like. We will not book this hotel again. The 1 star rating is because we did not stay here
by A verified traveler
Posted 14 Nov 2024
Didn’t end up staying here, booked in April for November said they sold my room and had to relocate me. Made it seem it was something sudden but every review on here says the opposite, got transferred to Crowne Plaza was a decent place just don’t think the price is equivalent to this one. Just avoid booking here and go elsewhere because doesn’t seem like you will end up staying here if you book thru Expedia probably don’t get enough money from it.
by A verified traveler
Posted 10 Nov 2024
Arrived from a long flight drove to the Fairfield Marriott to be told that due to the extension of a contract our reservation had been moved to the Crowne Plaza, 10 minutes further away. They said an email had been sent but none received. Crowne Plaza is going to charge for parking, free breakfast is at a restaurant down the street. Also the room is not clean, long hair on the towel in bathroom and nightstand has visible spills on it. I am disgusted.
by A verified traveler
Posted 5 Nov 2024
They let me know that my reservation was moved to another hotel with only a couple days notice. It was a lesser hotel.
by A verified traveler
Posted 31 Oct 2024
Fairfield sent us to the Crown Plaza Airports Hotel which was very nice.
by A verified traveler
Posted 22 Oct 2024
This property accepts reservations and then close to the reservation date sends the person to another hotel (Crown Plaza). I’m sick of being booted out of the place I reserve with zero explanation. This hotel seems dishonest and unethical to me in its reservations approach
by A verified traveler
Posted 10 Oct 2024
Terrible at best. I was transferred to a different hotel ( 3 star ) on the last minute due to overbooking. Stay away. Scam.
by A verified traveler
Posted 10 Oct 2024
I’m tired of reserving Fairfield and being chucked out to crown plaza. That hotel is fine but I reserve what I actually want. If you don’t have rooms don’t permit reservations.
by A verified traveler
Posted 10 Oct 2024
I went to the Fairfield Inn and they sent me to the Crown Plaza.
The Crown Plaza was very good.
