Ratings based on 1,724 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2025
The room is nice clean and spacious. But the breakfast is not good
by A verified traveler
Posted 2 Jan 2025
Clean hotel, but no in door activities for guest. The staff was professional and nice! This is the first embassy suites that inform guest during breakfast that they are about to breakdown the buffet and if we would like anything else. I have never experienced this! This is being thoughtful to guest!
by A verified traveler
Posted 2 Jan 2025
Comment from Hotel Management
2 Jan 2025 by Prats, Hotel Management
Dear Jesse,Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.Best Regards,Hotel Management
by A verified traveler from Mercer Island
Posted 2 Jan 2025
It's an airport hotel. Not a great view of anything but a good place to get a cheap good clean room for a good price. The pickup at the airport by the shuttle was a bit of a wait.
Comment from Hotel Management
2 Jan 2025 by Prats, Hotel Management
Dear Joseph,Thank you for sharing your feedback! We're glad to hear you found our hotel clean, affordable, and convenient for your needs. We apologize for the wait with the shuttle service—it's something we're actively working on improving. We hope to welcome you back next time you're in the area!Best Regards,Hotel Management
by A verified traveler
Posted 1 Jan 2025
Comment from Hotel Management
1 Jan 2025 by Prats, Hotel Management
Dear Carolyn,Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.Best Regards,Hotel Management
by A verified traveler
Posted 1 Jan 2025
Really good value, convenient walk to some restaurants and has 24-hr shuttle service
Comment from Hotel Management
1 Jan 2025 by Prats, Hotel Management
Dear William,Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.Best Regards,Hotel Management
by A verified traveler from sudbury
Posted 1 Jan 2025
Perfect
Comment from Hotel Management
1 Jan 2025 by Prats, Hotel Management
Dear Mariama,Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.Best Regards,Hotel Management
by A verified traveler
Posted 30 Dec 2024
Rooms are clean and spacious. Breakfast is great. Friendly personnel at front desk. Unfortunately, dinner at restaurant was poor. Christmass dinner included very salty soup (we returned untouched) and a very hard/dry unedible turkey. Restaurant was under staffed and service was very slow.
Comment from Hotel Management
30 Dec 2024 by Prats, Hotel Management
Dear Orlando,Thank you for taking the time to share your feedback with us. We’re delighted to hear that you found our rooms clean and spacious, enjoyed the breakfast, and appreciated our friendly front desk team.However, we sincerely apologize that your dining experience did not meet your expectations. We take all guest comments seriously and will address the issues you mentioned regarding the Christmas dinner, the quality of the soup, and the turkey. We also understand that slow service due to understaffing is frustrating, and we will work on improving our restaurant operations to ensure a smoother dining experience in the future.Your feedback helps us improve, and we hope to have the opportunity to welcome you back and provide a better experience.Best Regards,Hotel Management
by A verified traveler
Posted 30 Dec 2024
It was on the bus route
Comment from Hotel Management
30 Dec 2024 by Prats, Hotel Management
Dear Valentina,Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!Best Regards,Hotel Management
by A verified traveler
Posted 29 Dec 2024
The overall experience was good
Comment from Hotel Management
29 Dec 2024 by Prats, Hotel Management
Dear Tasheka,Thank you so much for taking the time to share your experience with us! We are delighted to hear that you had a positive stay at Embassy Suites. Your kind feedback means a great deal to our team and serve as an encouraging reminder of the work we do to create memorable experiences for our guests.Your feedback is invaluable as we continue to strive for excellence, and we’re happy that we could meet your expectations.Thank you again for your feedback, and we look forward to serving you again soon.Warm regards,Prathamesh WalzadeManager on Duty
