Ratings based on 659 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Close to the airport made for a convenient stay for our overnight layover. Room was beautiful and included a little kitchen. Resultant on site was good. Morning shuttle is packed if you need it go at least 30min early. Sucks you can't pre-book a spot on the shuttle.
Comment from Hotel Management
21 Nov 2024 by Management, Hotel Management
Dear Guest, Thank you for your feedback on the survey and for choosing Element Toronto Airport. I am pleased to hear that you enjoyed your stay. Our service team works very hard each and every day to ensure that we deliver the best guest service possible, and it is always rewarding to hear that our efforts have been recognized and appreciated. Thank you once again for your time and we wish to see you back at Element Toronto Airport. Warm Regards,Management
by A verified traveler from Elk Grove Village
Posted 20 Nov 2024
I booked this hotel for my nephew and niece for a 1-night stay to make it convenient for them to return to Poland from Toronto airport. This hotel is conveniently located 10-15 minute walk from Terminal 3. They also have a shuttle service that runs every 30 minutes on the hour and half hour. The staff was very nice, rooms clean, and included wonderful amenities like indoor pool that is open 24-7. The most amazing thing with this hotel was the free breakfst selection! This was no "run-of-the-mill" breakfast It had so many options and nice compliations of items. If you are looking for a hearty breakfast, you will find it here. Keep up the good work Element!
Comment from Hotel Management
21 Nov 2024 by Management, Hotel Management
Dear Guest, Thank you for your feedback on the survey and for choosing Element Toronto Airport. I sincerely apologize for the inconvenience during your stay. This is not indicative of the level of service we pride ourselves on and I am deeply apologetic. We truly value our guests’ feedback so that we can celebrate our successes and address our challenges to better serve you in the future. Thank you again for choosing to stay with us. We look forward to welcoming you back in the future, next time you visit Toronto. Warm Regards, Management
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Management, Hotel Management
Dear Guest, Thank you for your feedback on the survey and for choosing Element Toronto Airport. I sincerely apologize for the inconvenience during your stay. This is not indicative of the level of service we pride ourselves on and I am deeply apologetic. We truly value our guests’ feedback so that we can celebrate our successes and address our challenges to better serve you in the future. Thank you again for choosing to stay with us. We look forward to welcoming you back in the future, next time you visit Toronto. Warm Regards, Management
by A verified traveler
Posted 19 Nov 2024
Stayed here during one of the busiest times in History, Taylor Swift Eras Tour and everything went so smoothly with shuttle service and amenities at the hotel!
Comment from Hotel Management
21 Nov 2024 by Management, Hotel Management
Dear Guest, Thank you for your feedback on the survey and for choosing Element Toronto Airport. I am pleased to hear that you enjoyed your stay. Our service team works very hard each and every day to ensure that we deliver the best guest service possible, and it is always rewarding to hear that our efforts have been recognized and appreciated. Thank you once again for your time and we wish to see you back at Element Toronto Airport. Warm Regards,Management
by A verified traveler
Posted 19 Nov 2024
Great hotel to stay at that is located close to the airport and train station. Free shuttle service. Rooms were clean, staff was very friendly and breakfast had many options. Would stay again.
Comment from Hotel Management
21 Nov 2024 by Management, Hotel Management
Dear Guest, Thank you for your feedback on the survey and for choosing Element Toronto Airport. I am pleased to hear that you enjoyed your stay. Our service team works very hard each and every day to ensure that we deliver the best guest service possible, and it is always rewarding to hear that our efforts have been recognized and appreciated. Thank you once again for your time and we wish to see you back at Element Toronto Airport. Warm Regards,Management
by A verified traveler
Posted 18 Nov 2024
We paid over $700 a night and they didn’t even clean our room. We got back and our room was a mess no clean towels. Cups all dirty bed was not made.
Comment from Hotel Management
21 Nov 2024 by Management, Hotel Management
Dear Guest, Thank you for your feedback on the survey and for choosing Element Toronto Airport. I sincerely apologize for the inconvenience during your stay. This is not indicative of the level of service we pride ourselves on and I am deeply apologetic. We truly value our guests’ feedback so that we can celebrate our successes and address our challenges to better serve you in the future. Thank you again for choosing to stay with us. We look forward to welcoming you back in the future, next time you visit Toronto. Warm Regards, Management
by A verified traveler
Posted 17 Nov 2024
Staff was rude and shuttle service to and from airport was not convenient. We actually had to walk in the freezing cold to get to the airport because the shuttle was full and we’d have to wait another half hour 40min.
People were budging in line to get on the shuttle because they couldn’t wait.
Not impressed and would never stay there again
Comment from Hotel Management
21 Nov 2024 by Management, Hotel Management
Dear Guest, Thank you for your feedback on the survey and for choosing Element Toronto Airport. I sincerely apologize for the inconvenience during your stay. This is not indicative of the level of service we pride ourselves on and I am deeply apologetic. We truly value our guests’ feedback so that we can celebrate our successes and address our challenges to better serve you in the future. Thank you again for choosing to stay with us. We look forward to welcoming you back in the future, next time you visit Toronto. Warm Regards, Management
by A verified traveler
Posted 16 Nov 2024
The hotel was easy to walk to from terminal 3 and access the terminal train to terminal 1. The hotel room was clean and spacious with all the kitchen appliances and dishes you need. I loved that the hotel uses large bottles of shampoo/conditioner and body wash instead of small bottles. The beds were very comfortable and the comforters were amazing!
Comment from Hotel Management
21 Nov 2024 by Management, Hotel Management
Dear Guest, Thank you for your feedback on the survey and for choosing Element Toronto Airport. I am pleased to hear that you enjoyed your stay. Our service team works very hard each and every day to ensure that we deliver the best guest service possible, and it is always rewarding to hear that our efforts have been recognized and appreciated. Thank you once again for your time and we wish to see you back at Element Toronto Airport. Warm Regards,Management
by A verified traveler
Posted 15 Nov 2024
Great gym and the pool is the best one in a hotel I've seen in a long time. Bar makes great Old Fashioneds.
Comment from Hotel Management
16 Nov 2024 by Management , Hotel Management
Dear Guest,Thank you for your feedback on the survey and for choosing Element Toronto Airport. I am pleased to hear that you enjoyed your stay. Our service team works very hard each and every day to ensure that we deliver the best guest service possible, and it is always rewarding to hear that our efforts have been recognized and appreciated.Thank you once again for your time and we wish to see you back at Element Toronto Airport. Warm Regards,
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
10 Nov 2024 by Management, Hotel Management
Dear Guest,Thank you for your feedback on the survey and for choosing Element Toronto Airport. I am pleased to hear that you enjoyed your stay. Our service team works very hard each and every day to ensure that we deliver the best guest service possible, and it is always rewarding to hear that our efforts have been recognized and appreciated.Thank you once again for your time and we wish to see you back at Element Toronto Airport. Warm Regards,
