Ratings based on 1,602 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Arjun Tataria, Hotel Management
Dear Valued Guest,Thank you for taking the time to share your feedback. We appreciate your honest review and are sorry to hear that your experience did not fully meet your expectations.Your comments are important to us, and we would love the opportunity to address any specific concerns you had during your stay. Please feel free to reach out to us directly, as we strive to continuously improve and provide a better experience for all our guests.We hope to have the chance to welcome you back in the future for an improved stay.Warm regards,Arjun TatariaAssistant Front Office ManagerCrowne Plaza Toronto Airport
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Arjun Tataria, Hotel Management
Dear Valued Guest,Thank you for sharing your feedback and rating us 4 out of 5! We are delighted to hear that you had a positive experience during your stay. Your input is invaluable as we strive to deliver excellent service and ensure our guests feel comfortable and well taken care of.We hope to welcome you back soon for another enjoyable stay. Please don’t hesitate to reach out if there’s anything we can assist you with.Warm regards,Arjun TatariaAssistant Front Office ManagerCrowne Plaza Toronto Airport
by A verified traveler
Posted 22 Nov 2024
I had neglected to bring toiletries but they kindly supplied them at the front desk
Comment from Hotel Management
23 Nov 2024 by Arjun Tataria, Hotel Management
Dear Valued Guest,Thank you for sharing your experience! We’re glad to hear that our team was able to assist you with the toiletries you needed. It’s always our pleasure to ensure that your stay is as comfortable as possible.We hope you had a wonderful time, and we look forward to welcoming you back soon. If you ever need anything else during your stay, please don’t hesitate to let us know.Warm regards,Arjun TatariaAssistant Front Office ManagerCrowne Plaza Toronto Airport
by A verified traveler
Posted 21 Nov 2024
A pro and con of this hotel is that it's by the aiport
Comment from Hotel Management
23 Nov 2024 by Arjun Tataria, Hotel Management
Dear Valued Guest,Thank you for sharing your thoughts! We’re glad to hear that you found our location convenient due to its proximity to the airport. We understand that while this is a major benefit for many travelers, it can also come with the challenge of noise. We continuously strive to offer the best experience possible and appreciate your feedback as it helps us improve.We hope to have the pleasure of welcoming you back and providing you with an even more comfortable stay. If you have any specific requests, please don’t hesitate to let us know.Warm regards,Arjun TatariaAssistant Front Office ManagerCrowne Plaza Toronto Airport
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Arjun Tataria, Hotel Management
Dear Valued Guest,Thank you so much for your fantastic 5/5 review! We are thrilled to hear that you had such a positive experience with us. Your feedback is greatly appreciated, and it motivates us to continue delivering exceptional service to all of our guests.We look forward to welcoming you back in the future. If there’s anything else we can do to make your next stay even more enjoyable, please don’t hesitate to reach out!Warm regards,Arjun TatariaAssistant Front Office ManagerCrowne Plaza Toronto Airport
by A verified traveler
Posted 20 Nov 2024
The property and room were fine.
One of the front desk person had a strong stench which was extremely unpleasant.
Comment from Hotel Management
23 Nov 2024 by Arjun Tataria, Hotel Management
Dear Valued Guest,Thank you for taking the time to share your feedback. We’re glad to hear that you found the property and your room to be satisfactory.However, I sincerely apologize for the unpleasant experience you had with the front desk staff. This is certainly not the standard we strive to uphold, and we will address this matter with the team to ensure a more comfortable environment for all our guests in the future.We appreciate your understanding and hope to have the opportunity to welcome you back for an improved experience. If you have any further concerns or requests, please don’t hesitate to contact me directly.Warm regards,Arjun TatariaAssistant Front Office ManagerCrowne Plaza Toronto Airport
by A verified traveler
Posted 20 Nov 2024
No parks
Comment from Hotel Management
20 Nov 2024 by Arjun Tataria, Hotel Management
Dear Valued Guest,Thank you for sharing your 5 out of 5 review on Expedia! We’re thrilled to know you enjoyed your stay at Crowne Plaza Toronto Airport.We understand the concern regarding parks and appreciate your feedback. While our location prioritizes convenience near the airport, our team is always happy to assist with recommendations for nearby recreational spaces or attractions that suit your preferences.We hope to welcome you back soon for another enjoyable stay!Warm regards,Arjun TatariaAssistant Front Office ManagerCrowne Plaza Toronto Airport
by A verified traveler
Posted 19 Nov 2024
Really nice and convenient location by the airport easy access by car and food a stones throw away
Comment from Hotel Management
20 Nov 2024 by Sahil Rana, Hotel Management
Dear Valued Guest,Thank you for your kind feedback! We are delighted to hear that you found our location convenient and accessible, and that the nearby dining options added to your experience.We hope to welcome you again soon and provide another exceptional stay. Should you have any further comments or requests, please feel free to share!Warm regards,Sahil RanaGuest Services Manager
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Sahil Rana, Hotel Management
Dear Valued Guest,Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. Could you kindly provide more details about your stay so we can address the matter appropriately?We appreciate your input and look forward to hearing from you.Warm regards,Sahil RanaGuest Service Manager
by A verified traveler
Posted 18 Nov 2024
Had an excellent stay at this hotel. The front desk, Cleopatra, checked me in for free 1.5 hours early which was perfect because I was exhausted from my red-eye flight. The restaurant attached to the hotel was also great since they offer in-room service for free. You can just phone in your order and they’ll bring it to your room. You can choose from the menu they have in the room, or you can check their website for their full menu. The breakfast was worth it as they offer several options. The shuttle bus was very convenient especially if you’re always going to the city.
Comment from Hotel Management
19 Nov 2024 by Arjun Tataria, Hotel Management
Dear Valued Guest,Thank you for sharing your fantastic experience with us! We're thrilled to hear you had an excellent stay and that Cleopatra at the front desk made your early check-in smooth and accommodating after your red-eye flight. We’ll be sure to share your kind words with her.It’s also great to know you enjoyed the convenience of our in-room dining service and found our restaurant offerings satisfying. We're glad the breakfast and variety of options added value to your stay.Lastly, we're delighted that our shuttle service made your travels to and from the city effortless. Your comfort and convenience are our top priorities, and it's rewarding to know we hit the mark during your visit.We hope to welcome you back soon for another seamless and enjoyable stay!Warm regards,Arjun TatariaAssistant Front Office ManagerCrowne Plaza Toronto Airport
