Ratings based on 998 Verified Reviews
3.2 Room cleanliness
3.6 Service & staff
2.8 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Sep 2024
To stay at the heart of the city a good place
Comment from Hotel Management
5 Sep 2024 by Chestnut Residence Team, Hotel Management
Hello, Thank you for taking time for your review, we appreciate your feedback. We hope to host you again next summer!
by A verified traveler
Posted 1 Sep 2024 on Hotels
A cheap easy place to stay for a summer trip in Toronto
Comment from Hotel Management
5 Sep 2024 by Chestnut Residence Team, Hotel Management
Hello, We appreciate you taking time to review our property. We are proud to be able to offer alternate accommodations in the Toronto downtown core. We hope to host you again next summer!
by A verified traveler
Posted 1 Sep 2024
Good
by A verified traveler
Posted 21 Aug 2024
close to my places to shop
Comment from Hotel Management
21 Aug 2024 by Chestnut Residence Team, Hotel Management
Hello Albert, Thank you for taking time for your review. We appreciate your feedback. Warmest regards,
by A verified traveler
Posted 17 Aug 2024
Loved it here. Affordable and convenient!!!
Comment from Hotel Management
21 Aug 2024 by Chestnut Residence Team, Hotel Management
Hello Bruce, Thank you very much for your feedback. We appreciate that you took time to review our property. We hope to see you again next summer!Warmest regards,
by A verified traveler
Posted 15 Aug 2024
Place was disgusting, Bed sheets were dirty, blankets had stains, bathroom was clearly not cleaned after the checkout of the prior guest. When asked for a new sheet and blankets they had to scramble to find a top sheet for the mattress that did not even fit our bed. Would not stay here ever again.
Comment from Hotel Management
5 Sep 2024 by Chestnut Residence Team, Hotel Management
Hello, Thank you for taking time for your review. We value all feedback and will share this information with the appropriate departments so that we can endeavour to better our property for future guests. Thank you again,
by A verified traveler
Posted 14 Aug 2024
The breakfast is good! The location is great! The rooms are less expensive than a hotel!
However: This is a college dorm, with very basic furniture. There were 2 beds, 2 desks with desk chairs, but no other place to sit. The shower temp fluctuated quite a bit, from cold to warm-ish.
We moved rooms after the first night because of the room condition, and were told by the friendly front desk staff that we would be contacted about our concerns, but that did not happen.
The next room did not have a fridge or microwave on the floor, and we were told to use the fridge on a different floor. In the room with refrigerator: the floor, fridge, and microwave were not particularly clean.
Comment from Hotel Management
5 Sep 2024 by Chestnut Residence Team, Hotel Management
Hello, Thank you kindly for taking time to share your thoughts. We are so pleased that you enjoyed our dining services and central location. As you noted, we are a primarily a Student Residence for the majority of the year which is why have basic furnishings to offer. We will share your room and amenity concerns with the appropriate departments so that we may endeavour to better our property for the future. Thank you again,
by A verified traveler
Posted 13 Aug 2024
Centre of the downtown, transport facilities nearby.
by A verified traveler
most affordable
Posted 12 Aug 2024 on HotelsMost affordable option found, included breakfast which was very helpful to the budget. Great location
Comment from Hotel Management
5 Sep 2024 by Chestnut Residence Team, Hotel Management
Greetings!Thank you kindly for sharing your feedback about our property. We are so pleased you enjoyed your stay with us, we are so proud to be able to offer alternative accommodations in the Toronto downtown Core. Thanks again!
by A verified traveler
Posted 12 Aug 2024
The location was ideal for us
Comment from Hotel Management
5 Sep 2024 by Chestnut Residence Team, Hotel Management
Hello, Thank you kindly for your review. We appreciate you taking time to share your experience. We are very proud to be able to offer alternate accommodations in the Toronto downtown core. Thanks again,
