Ratings based on 992 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Jun 2024
You could park at your door
Comment from Hotel Management
24 Jun 2024 by Pat Lusink, General Manager, Hotel Management
Thank you for your review Patrick. We're happy to hear that you enjoyed the convenience of being able to park right outside your door in the motel section of our property. We hope to welcome you back again soon.
by A verified traveler
Posted 21 Jun 2024
Comment from Hotel Management
24 Jun 2024 by Pat Lusink, General Manager, Hotel Management
Thank you for your positive review. Please come again soon!
by A verified traveler
Posted 20 Jun 2024
Lovely polite and helpful front desk staff!
Comment from Hotel Management
20 Jun 2024 by Pat Lusink, General Manager, Hotel Management
Rick, We are very happy to learn that you found our front desk staff to be polite and helpful during your visit. Providing exceptional service and creating memorable experiences for our guests is always our top priority. We hope you will come for another stay soon.
by A verified traveler
Posted 17 Jun 2024
Staff was nice but they were to notify us when the room was ready and they did not. We had to go back down to the desk and they said oh they forgot.... And it had only been 2 hours earlier... We were waiting to check in cuz we needed to get ready for a wedding. So that Kind of hard to believe. Also the elevator got stuck with some people in it and we were very glad it wasn't us..... We had the king room suite which was very clean.. probably could use some updating but overall we were pleased with it.
Comment from Hotel Management
18 Jun 2024 by Pat Lusink, General Manager, Hotel Management
Hello Kelly,Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconvenience you experienced with the poor check-in notification. This is not the level of service we strive to provide, especially when guests have important events such as a wedding to attend. I'm sorry for the oversight. Regarding the elevator issue, we understand your concern. Please be assured that staff followed our established protocol to help rescue the guests as quickly as possible and the broken elevator switch has been repaired. We take such incidents seriously, as the safety and convenience of all our guests is paramount.Your feedback is crucial in helping us enhance our guest experience, and we thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back and provide you with a more seamless and enjoyable stay in the future.
by A verified traveler
Posted 8 Jun 2024
Comment from Hotel Management
13 Jun 2024 by Pat Lusink, General Manager, Hotel Management
Thank you for your review. We are happy to know you had a good stay with us. Please come again soon.
by A verified traveler
Posted 6 Jun 2024
I liked the mall close by
Comment from Hotel Management
6 Jun 2024 by Pat Lusink, General Manager, Hotel Management
Thank you for the great review. Indeed we are located directly across the street from Upper Canada Mall and I agree it's a wonderful mall! We hope to welcome you back again soon.
by A verified traveler
Posted 4 Jun 2024
We got checked in very early, it was greatly appreciated. Staff was fantastic
Comment from Hotel Management
5 Jun 2024 by Pat Lusink, General Manager, Hotel Management
Thank you Derek for the perfect score. We very pleased to know you appreciated the early check-in. We try to be as accommodating as possible, based on availability on any given date. I'm glad to hear we were able to honour your request.
by A verified traveler
Posted 2 Jun 2024
It was all great and thanks. The Buttety was really good food and srrvice.
Comment from Hotel Management
3 Jun 2024 by Pat Lusink, General Manager, Hotel Management
Hello Ann, Thank you for your super review. Providing exceptional service and creating memorable experiences for our guests is always our top priority. We look forward to the opportunity of welcoming you back for another stay in the near future.Warm regards,
by A verified traveler
Posted 29 May 2024
Comment from Hotel Management
18 Jun 2024 by Pat Lusink, General Manager, Hotel Management
Hello WarrenThank you for the great review. We're very happy to know you had an excellent experience at the hotel.
by A verified traveler
Posted 27 May 2024
Very clean and friendly staff. Very convenient locaton and great ammenities around
Comment from Hotel Management
29 May 2024 by Pat Lusink, General Manager, Hotel Management
Thank you Nancy. We're so pleased you enjoyed everything about your stay. Please come again soon.
