Ratings based on 1 Verified Reviews
1.0 Room cleanliness
1.0 Service & staff
1.0 Room comfort
1.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Terrible experience
Posted 12 Jul 2019 on HotelsTerrible experience—the GPS coordinates and instructions were incorrect and we ended up in the middle of nowhere, with four kids. We called the Albergue for four hours at the number they provided, between check-in hours, no answer. Emailed the property, no answer. We ended up reserving another hotel on the spot after wasting an entire afternoon trying to contact this hotel. We were charged anyway. Not sure if we just couldn’t find the place and no one responds, or whether it doesn’t even exist and we were scammed.
Comment from Hotel Management
19 Jul 2019 by Auro Natura team, Hotel Management
Dear customer,
We are from Catalonia not Asturias. The Expedia web have a mistake with US postal Code (25750). We've taking a lot of time reclamation this situation anys they not answer us. We give tou suport because put a reclamation yo Expedia.
I'Am so sorry for this bad time!
Auró team
