Ratings based on 1,362 Verified Reviews
4.5 Room cleanliness
4.1 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Aberdeen
Posted 31 Dec 2024
Very pleasant stay
by A verified traveler
Posted 30 Dec 2024
Good value, spacious room with nice features. The pool and hot tub area felt sparse or uninviting. We were surprised to find that no alcohol was served or even allowed on the premises. I respect the Yakama nation’s rules, but it should be stated clearly. The vibe is just a little less friendly without a bar to socialize at. Maybe serve mocktails? Craps table hours could be expanded. I wanted to play around midnight and 1:00pm but it was closed.
I’d consider going back for the value and nice accommodations. It worked well as a home base for seeing the surrounding areas (vineyards, museum, natural beauty). Wish the casino had a little more of a fun vibe though.
Comment from Hotel Management
30 Dec 2024 by Kim, Hotel Management
Thank you for being our guest and sharing your experience! We appreciate your recommendations, and we've shared them with our directors. We hope to see you again soon.
by A verified traveler
Posted 29 Dec 2024
Comment from Hotel Management
30 Dec 2024 by Kim, Hotel Management
Thank you for being our guest! We hope to see you again soon.
by A verified traveler
Posted 27 Dec 2024
Great hotel with amazing service. Dining options were great too!
Comment from Hotel Management
28 Dec 2024 by Kim, Hotel Management
Thank you for being our guest and sharing your experience! We look forward to seeing you again soon.
by A verified traveler
Posted 27 Dec 2024
To start I was not able to check in at 3 pm because they stated my room was not ready. The front desk told me that they would call me when my room was ready. I never received a call from them. I returned at 7pm and they stated my room was ready. They next morning we had to leave early because we found bedbugs. I was told by the mainence manager that they woulod give a discount or refund but since I booked through expedia I would have to go through them, but that I would receive a call from the hotel about this.. I never received a call from the hotel. Expedia tried calling them but they could nolt get through to the hotel so Expidia said there is nothing they can do even though I sent them pictures. This place and expedia are a joke. Do not go here.
Comment from Hotel Management
30 Dec 2024 by Kim, Hotel Management
Thank you for being our guest. We apologize for the delayed check in. Our hotel director is looking into this further. For guests who book through Expedia, the guest must request the refund through Expedia, and the hotel must also send notice. This is all done electronically through between the hotel and Expedia. We apologize if there has been any confusion. Please reach out if you have further questions.
by A verified traveler
Posted 27 Dec 2024
Loved it was perfect.
Comment from Hotel Management
28 Dec 2024 by Kim, Hotel Management
Thank you! We look forward to your next visit.
by A verified traveler
Posted 25 Dec 2024
Comment from Hotel Management
28 Dec 2024 by Kim, Hotel Management
Thank you for being our guest! We hope to see you again soon.
by A verified traveler
Posted 24 Dec 2024
Bed bugs found in my sisters room.
Comment from Hotel Management
28 Dec 2024 by Kim, Hotel Management
Thank you for being our guest. We hope you shared your concerns with our team during your visit.
by A verified traveler
Posted 24 Dec 2024
Comment from Hotel Management
28 Dec 2024 by Kim, Hotel Management
Thank you for being our guest!
by A verified traveler
Posted 20 Dec 2024
Great service
Comment from Hotel Management
22 Dec 2024 by Kim, Hotel Management
Thank you for being our guest! We hope to see you again soon.
