Ratings based on 533 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Jan 2025
by A verified traveler from Duluth
Posted 5 Jan 2025
The hot tub was filled with concrete “a couple moths ago and was discontinued” was what we were told by the front desk man. He didn’t tell us on check-in that the hot tub isn’t a hot tub anymore… so we all suit up and go down to find a literal hot tub of cement. So I walk to the front desk and the guy say “well here’s the thing….” And starts laughing. Then he says “I can give you a free snack to make up for it” and kept laughing. I attempted to cancel so we could find a different hotel to stay at, he again laughed at me and said it was not his problem and gave us a card for the manager. We don’t complain, we’re very conscious that people need grace these days. The front desk person could not have handled this situation any worse from a customer service perspective. He told us they have known about the incorrect listing for 2-3 months and it’s still up. They are false advertising and made me revise my review before they will approve it for posting. Will not stay here again, do not recommend.
by A verified traveler
Posted 31 Dec 2024
Very nice all around
by A verified traveler
Posted 30 Dec 2024
Bed in room 309 on the right side needs to be replaced. Frame and mattress were horrible. Breakfast was good.
by A verified traveler
Posted 27 Dec 2024
The bathroom odor was bad
by A verified traveler
Posted 23 Dec 2024
Older building. Carpet, wallpaper in bathroom, and fixtures very dated.
Overall clean. Breakfast good.
by A verified traveler
Posted 4 Dec 2024
cleanliness
by A verified traveler
Posted 12 Nov 2024
Facility is pretty dirty and falling apart. the bathroom was full of mold.
by A verified traveler
Posted 12 Nov 2024
by A verified traveler
Posted 10 Nov 2024
Friendly staff
