Ratings based on 75 Verified Reviews
4.2 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Nov 2024
What a delightful stay! This hotel is perfectly located close to the airport and offers easy access to exciting outstation trips to the breathtaking Rajasthani desert 🏜. While the interiors could use a little modernization, especially the hall carpets and mattresses on the 5th floor, the overall experience was fantastic!
We did encounter a curious situation with what sounded like a torrential flow of water above our room on the 3rd floor, but the incredibly helpful reception team sprang into action, swiftly changing our room the very next day. Their responsiveness truly made a difference!
As someone who prefers milder flavors, I was pleasantly surprised at how the restaurant staff went above and beyond to cater to my non-spicy preferences. It was such a thoughtful gesture that made dining a joy!
Every member of the staff was courteous and warm, creating a welcoming atmosphere that I cherished. I had a wonderful time and can’t wait to return for another joyful visit!
by A verified traveler
Posted 29 Sep 2024
Comment from Hotel Management
19 Oct 2024 by General Manager, Hotel Management
Dear Mr. Rakesh, Namaste!!! Thank you for taking the time to rate our service. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us Thanks & RegardsAtul SharmaGeneral Manager
by A verified traveler
Posted 15 May 2024
Great hotel! Very comfortable and close to the airport.
Comment from Hotel Management
18 May 2024 by General Manager , Hotel Management
Dear Ms. Joie, We are thrilled to hear that you enjoyed the comfort and convenience of our hotel's location near the airport. Our team strives to provide a seamless experience for travelers, and it's rewarding to know we hit the mark for you. We look forward to welcoming you back on your next visit. If there’s anything more we can do to make your future stays even more pleasant, please don’t hesitate to reach out. Regards, Team Hotel Royal Orchid, Jaipur
by A verified traveler
Posted 21 Mar 2024 on Hotels
Comment from Hotel Management
10 Apr 2024 by General Manager, Hotel Management
Dear Mr. Sanjay, Thank you for taking the time to rate our [product/service]. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us Regards,Team Hotel Royal Orchid, Jaipur
by A verified traveler
Best Hotel and Value
Posted 4 Mar 2024 on HotelsHotel Orchid is a beautiful hotel, the service was excellent, the rooms are clean and comfortable. The staff most accommodating. I traveled alone and the security is good. The food well presented and everything high quality. Make sure to have the breakfast! This was my first time in Jaipur and I plan to come again. I will be staying at Hotel Orchid when I do. Enjoy this wonderful place as much as I have.
Comment from Hotel Management
11 Mar 2024 by General Manager, Hotel Management
Dear Karen, We're thrilled to hear that you enjoyed your stay at Hotel Orchid, from our excellent service to the clean, comfortable rooms. It’s great to know that our staff made you feel well-accommodated, and that you felt secure throughout your solo travels. We’re equally delighted that our food offerings made a positive impression with their presentation and quality. Your high praise for our breakfast is much appreciated, and we look forward to welcoming you back on your next visit to Jaipur. Your satisfaction is our greatest encouragement and we can't wait for you to enjoy another wonderful experience with us at Hotel Orchid. Regards, Team, Hotel Royal Orchid, Jaipur
by A verified traveler
Posted 11 Feb 2024
The bed was in a pathetic condition, the mattress was stained with human secretions and was sagging from center. Mattress was covered with mattress cover, couldn’t sleep the whole night. Complaint was reported to the duty manager Bhavuk and he had no answer to the complaint, he assured me of connecting me to the general manager but till now no news and to my utter surprise, when I called, he did not pick up the call and never called me back. Very poor response on the management’s part. Not at all value for money. This was my first stay with Royal Orchid, Jaipur and probably the last. We are on a family vacation to India but started on a very bad note.
Comment from Hotel Management
17 Feb 2024 by Revenue Manager, Hotel Management
Dear Mr. Shachindra, We're truly concerned to learn about the experience you had during your stay, particularly with the condition of the bed and mattress. It's clear that what you encountered falls short of the high standards we aim to uphold. The lack of follow-up you described is equally concerning, as we understand the importance of addressing guest concerns promptly and effectively. We are taking immediate steps to address the bedding issue you mentioned to ensure that our accommodations meet the quality and comfort our guests expect. Additionally, we're reviewing our communication procedures to improve responsiveness and prevent such occurrences in the future. Your feedback is invaluable to us as it highlights areas requiring our attention. Rest assured, actions are being taken to rectify the issues you've highlighted. We hope to have the opportunity to restore your faith in our hospitality and would like to offer our assistance in making your future experiences more enjoyable. Please feel free to reach out to our guest relations team who are actively awaiting to help resolve your concerns and assist you further. Once again, we regret that your first interaction with Royal Orchid, Jaipur, began this way, and we genuinely hope this incident will not deter you from returning to give us another chance to serve you better. Shivendra Pratap SinghRevenue ManagerHotel Royal Orchid, Jaipur
by A verified traveler
Posted 15 Jan 2024 on Hotels
Comment from Hotel Management
17 Jan 2024 by Revenue Manager, Hotel Management
Dear Mr. Jay, Thank you for taking the time to rate our [product/service]. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us Shivendra Pratap SinghRevenue ManagerHotel Royal Orchid, Jaipur
by A verified traveler
Posted 7 Jan 2024
by A verified traveler
Posted 20 Sep 2023
Good stay
Comment from Hotel Management
24 Sep 2023 by Revenue Manager, Hotel Management
Dear Ms. Rashi, We are thrilled to hear that you had a good stay at our establishment. Thank you for taking the time to share your positive feedback with us. We strive to provide our guests with excellent service and comfortable accommodations, and we're happy that we met your expectations. We hope to welcome you back in the near future to make your next stay even better. Shivendra Pratap SinghRevenue Manager
by A verified traveler
Posted 27 Jul 2023
Comment from Hotel Management
9 Aug 2023 by Revenue Manager, Hotel Management
Dear Mr. Amit, Thank you for taking the time to rate our [product/service]. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us Shivendra Pratap SinghRevenue Manager
