Ratings based on 345 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Nov 2024
Very comfortable, excellent service
Comment from Hotel Management
20 Nov 2024 by Management, Hotel Management
Thank you so much for your kind words! We’re thrilled to know that you found your stay comfortable and our service excellent. We look forward to welcoming you back soon.
by A verified traveler
Posted 30 Sep 2024
Nice facility, the wifi signal was terrible/no access, the 3 phones in room did not work, and the warm bath water took ridiculously long.
Comment from Hotel Management
2 Oct 2024 by Management, Hotel Management
We are very sorry that your experience was not as you expected. Your feedback is extremely valuable to us, and we are committed to taking immediate action to address the areas you mentioned as concerns. Your honesty is crucial to our growth and will help us ensure that future experiences are exceptional. We sincerely appreciate your feedback and the opportunity to improve.
by A verified traveler
Posted 4 Sep 2024
Stayed here for work and was very happy. Will definitely stay here again.
Comment from Hotel Management
5 Sep 2024 by Management, Hotel Management
Nos alegra recibir tu comentario positivo. Agradecemos que destaques la calidad de nuestro servicio y las instalaciones del hotel. Nos honra haber sido parte de tus recuerdos de viaje y esperamos recibirte nuevamente en el futuro.
by A verified traveler
Posted 23 Aug 2024
Great stay thank you
Comment from Hotel Management
3 Sep 2024 by Management, Hotel Management
Your kind comment is sincerely appreciated! Knowing that you enjoyed your stay at our hotel fills us with pride. We eagerly anticipate the opportunity to welcome you back soon and provide another exceptional experience.
by A verified traveler
Posted 21 Aug 2024
Loved it entirely; location, service, friendly staff, beautiful gardens, room service. Highly recommend such a delightful hotel.
Comment from Hotel Management
3 Sep 2024 by Management, Hotel Management
Your kind comment is sincerely appreciated! Knowing that you enjoyed your stay at our hotel fills us with pride. We eagerly anticipate the opportunity to welcome you back soon and provide another exceptional experience.
by A verified traveler
Posted 18 Aug 2024
Superb attention to details in the restaurant
Comment from Hotel Management
3 Sep 2024 by Management, Hotel Management
¡Muchas gracias por tu calificación! Nos alegra mucho saber que tuviste una estancia fantástica en nuestro hotel. Esperamos darte la bienvenida nuevamente muy pronto. ¡Gracias por elegirnos y compartir tu experiencia!
by A verified traveler
Posted 5 Jul 2024
The property was ‘fine’. We should have asked more questions. Pool hours were very limited (10-8pm) so we weren’t able to even use it. The room: dated and not super comfortable, strange furniture and layout, not convenient for putting your bags on. Beds were fine. The room had not been properly cleaned and prepped. The tissue box was empty but still there, the shower not cleaned with hair on the floor. There were 3 of us and we paid an extra $27 for the 3rd adult but only 2 towels in the room. We asked for the tissues and towels twice and finally they were delivered late in the evening. Also, the phone in the room rang 3 times in the middle of the night, I answered and nobody responded. A glitch? Such an odd experience overall but since we only were passing through and stayed one night just pushed through it!
Comment from Hotel Management
22 Jul 2024 by Management, Hotel Management
Thank you for sharing your feedback regarding your recent stay at our hotel. We regret to learn that you weren't entirely satisfied with your experience. Ensuring our guests have rewarding stays is paramount to us, and we take your comments seriously. Rest assured, we are dedicated to addressing the areas you've mentioned to bring about significant improvements. We hope you'll consider giving us another chance to showcase our progress to you. Your satisfaction is of utmost importance to us.
by A verified traveler
Posted 25 Jun 2024 on Hotels
Comment from Hotel Management
28 Jun 2024 by Gerencia, Hotel Management
Gracias por dedicar tu tiempo a dejarnos una opinión tan positiva. Nos alegra saber que nuestro equipo hizo que tu estancia fuera inolvidable. Siempre nos esforzamos por superar las expectativas de nuestros huéspedes. ¡Esperamos verte pronto de nuevo!
by A verified traveler
Posted 17 Jun 2024 on Hotels
Comment from Hotel Management
21 Jun 2024 by Gerencia, Hotel Management
Nos alegra recibir tu comentario positivo. Agradecemos que destaques la calidad de nuestro servicio y las instalaciones del hotel. Nos honra haber sido parte de tus recuerdos de viaje y esperamos recibirte nuevamente en el futuro.
by A verified traveler
Posted 16 Jun 2024 on Hotels
Excellent stay. Beautiful place.
Comment from Hotel Management
17 Jun 2024 by Management, Hotel Management
¡Muchas gracias por tu calificación! Nos alegra mucho saber que tuviste una estancia fantástica en nuestro hotel. Esperamos darte la bienvenida nuevamente muy pronto. ¡Gracias por elegirnos y compartir tu experiencia!
