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Gran Hotel Plaza Imperial

3.0 star property
Family-friendly Toluca hotel in Metepec with free parking

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Gran Hotel Plaza Imperial

Indoor pool, outdoor pool
Property entrance
Check-in/check-out kiosk
Garden
Interior entrance

Reviews

7.6 out of 10

Good

Popular amenities

  • Bar
    Bar
  • Room service
    Room service
  • Breakfast available
    Breakfast available
  • Pool
    Pool
  • 24/7 front desk
    24/7 front desk
  • Gym
    Gym

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Executive Room with One King Bed or Two Double Beds

Desk, iron/ironing board, free WiFi

Executive Room with One King Bed or Two Double Beds

Highlights

Heating
TV
Shower/tub combination
Hair dryer
Private bathroom
Coffee/tea maker
Cable channels
Desk
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Room (with Two Double Beds)

Desk, iron/ironing board, free WiFi

Standard Room (with Two Double Beds)

Highlights

Heating
TV
Shower/tub combination
Hair dryer
Private bathroom
Coffee/tea maker
Cable channels
Desk
  • 28 sq m
  • Sleeps 4
  • 2 Twin Beds

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includes taxes & fees
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About the neighborhood

Map
Km 57.5 Carr. Mexico-Toluca, Toluca, MEX, 52170

What's nearby

  • Plaza Sendero Toluca - 3 min drive - 3.1 km
  • Toluca Convention and Exhibition Center - 5 min drive - 5.5 km
  • Town Square Metepec - 5 min drive - 5.7 km
  • Church of Calvary - 7 min drive - 6.6 km
  • Galerias Metepec Shopping Center - 8 min drive - 7.9 km

Getting around

  • Toluca, Estado de Mexico (TLC-Toluca Intl.) - 13 min drive

Restaurants

  • ‪McDonald's - ‬7 min walk
  • ‪Fisher's - ‬3 min walk
  • ‪Culichioso - ‬9 min walk
  • ‪El Chalet - ‬14 min walk
  • ‪Maria Argentina - ‬8 min walk

About this property

Gran Hotel Plaza Imperial

Family-friendly hotel near Galerias Metepec Shopping Center
Take advantage of a garden, a playground, and dry cleaning/laundry services at Gran Hotel Plaza Imperial. For some rest and relaxation, visit the sauna. The on-site international cuisine restaurant, Plaza Metepec, offers breakfast, lunch, dinner, and garden views. Free in-room WiFi is available to all guests, along with a bar and a 24-hour gym.
You'll also enjoy perks such as:
  • An indoor pool and an outdoor pool
  • Free self parking
  • Buffet breakfast (surcharge), a front-desk safe, and a billiards/pool table
  • Coffee/tea in the lobby, tour/ticket assistance, and smoke-free premises
Room features
All 150 rooms boast comforts such as 24-hour room service, in addition to amenities like free WiFi.
Other amenities include:
  • Bathrooms with shower/tub combinations and free toiletries
  • TVs with cable channels
  • Coffee/tea makers, daily housekeeping, and desks

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:30 AM for a fee: MXN 150 for adults and MXN 100 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Plaza Metepec

Things to do

  • 24-hour gym
  • Billiards/pool table
  • Indoor pool
  • Outdoor pool
  • Playground
  • Sauna

Family friendly

  • Babysitting
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Conference space

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 3 floors
  • Banquet hall
  • Built in 1982
  • Smoke-free property

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination

Entertainment

  • TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Minimum check-in age: 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 150 for adults and MXN 100 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators
Pool access available from 6:30 AM to 11 PM
Only registered guests are allowed in the guestrooms

Property is also known as

Gran Hotel Imperial
Gran Hotel Plaza
Gran Hotel Plaza Imperial
Gran Hotel Plaza Imperial Toluca
Gran Plaza Imperial
Gran Plaza Imperial Toluca
Hotel Gran Plaza Imperial
Hotel Plaza Imperial
Plaza Imperial
Gran Plaza Imperial Toluca
Gran Hotel Plaza Imperial Hotel
Gran Hotel Plaza Imperial Toluca
Gran Hotel Plaza Imperial Hotel Toluca

Frequently asked questions

Does Gran Hotel Plaza Imperial have a pool?

Yes, this property has an indoor pool and an outdoor pool. Pool access is from 6:30 AM–11 PM.

Is Gran Hotel Plaza Imperial pet-friendly?

No, pets are not allowed at this property.

How much is parking at Gran Hotel Plaza Imperial?

Self parking is free at this property.

What time is check-in at Gran Hotel Plaza Imperial?

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM. After-hours check-in is not available.

What time is check-out at Gran Hotel Plaza Imperial?

Check-out is at 1 PM.

Where is Gran Hotel Plaza Imperial located?

This family-friendly Toluca hotel is located in Metepec, within 3 mi (5 km) of Plaza Sendero Toluca, Town Square Metepec, and Toluca Convention and Exhibition Center. San Carlos Golf Club is 2.9 mi (4.6 km) away.

Gran Hotel Plaza Imperial Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 105 out of 392 reviews" "
Rating 8 - Good. 152 out of 392 reviews" "
Rating 6 - Okay. 76 out of 392 reviews" "
Rating 4 - Poor. 40 out of 392 reviews" "
Rating 2 - Terrible. 19 out of 392 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

8.4/10

Amenities

7.0/10

Property conditions & facilities

Reviews

8/10 Good

Alain

Business traveler
Liked: Staff & service
Stayed 6 nights in Mar 2020

8/10 Good

carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien
El hotel es bueno, el personal tiene una atención increíble, pero también es importante mencionar que el hotel está en remodelación, las almohadas estaban hechas bolas fue lo único que no me gusto
Stayed 1 night in Apr 2019

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

8/10 Good

Alain

Liked: Staff & service, room comfort
Business trip
Good for price
Stayed 1 night in Sep 2018

10/10 Excellent

Héctor

Liked: Cleanliness, staff & service, room comfort
Family trip
We had a great time the only thing it has to be change we didn’t get hot water at all
Stayed 1 night in Aug 2018

8/10 Good

Luis Mario

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in May 2018

10/10 Excellent

Liliana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bueno
El hotel me gustó, la alberca muy agusto, el rumbo bueno. El baño un poco incómodo, el wifi no era muy estable.
Stayed 1 night in May 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not so grand hotel
Be warned this hotel does NOT have an elevator. Hotel seems ok from the outside but rooms are not well kept nor is the furniture in the lobby. If you aren’t lucky to get a room on the 1st floor you and your luggage will need to use the stairs. Reception staff was also not very helpful. Young lady had a hard time coding our room keys and twice I had to go back because they still wouldn’t work. Furniture in lobby and room had multiple stains. Water leaked from the showers on multiple rooms. Quite disappointed with this reservation. I booked a much better hotel days before at a similar price.
Stayed 2 nights in Dec 2017

10/10 Excellent

JORGE Z

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Great hotel. Good stay.
Stayed 1 night in Jul 2017

8/10 Good

John

Liked: Staff & service, room comfort

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Sergio, Canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor Wi-Fi, no cold water, I do not recommend this hotel

8/10 Good

John

Liked: Staff & service

2/10 Terrible

WILLIAM, Houston

Disliked: Cleanliness, property conditions & facilities, room comfort
No what I was expected
I arrive at the hotel and after looking at the room decide to leave and book another hotel in toluca. I will not recommend this hotel to friends or family

6/10 Okay

Jose

Liked: Cleanliness, room comfort

6/10 Okay

Ana Cristina, Houston

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Good enough!
The problem was that the hotel no has elevator:/

2/10 Terrible

harold, ny

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AWFUL
I had a reservation for 6 days but after the first night...I tried to move out but hotel explained that Expedia will charge them commision for the remained days if I leave before completing full reservation days. Breakfast is just only eatable for local people.....never have the replace towels when room was done..they come always late on the day. awful location ...nothing in the surroundings and last but not least my pijama dissapeared after the first night and I never recovered. After complaining in the reception I got some chease & wine...uneatable. Expedia should not have this Hotel in their programme

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelent choice for our money
The hotel was the best price option that is why we chose it. It turned out to be convenient and a good deal for our money. The rate included breakfast internet access and free parking. Breakfast was a buffet but like the ones in Mexico, very complete... internet was sufficient and free parking was real. We would definitely choose this hotel again.

4/10 Poor

Ricardo, Guadalajara

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Messy!
Walls full of humidity, bathroom really deteriorated. Hotel staff very rude. Walls are paper thin. Beds are comfortable.

8/10 Good

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Price and Quality related is perfect
Nice hotel for a cheap price. Great breakfast nice people. It is good it gets remodeld.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Location was OK
for my the 2 stay days was ok.

4/10 Poor

Rene, Canada

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not a great location. Poor setup of hotel
Long walking in the hotel to get to the room - too spread out. Just inefficient. Pool is nice. Breakfast is good, but do not order from the restaurant st other times. I was served ice cold mole. Really not a convenient location at all

10/10 Excellent

Pete, SF Bay

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Really nice place
Excellent hotel with nice indoor pool and good breakfast buffet included. The rooms are fine. Our room had a heat/ac unit that would not work. They brought us a portable heater that helped but not quite good enough. Had trouble loading the address into the gps. No problem on Google. The address is a km on the highway which the gps would not accept.

8/10 Good

Veronica P., Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel if you are in transit
Breakfast buffet was excellent. Plenty of choices. Hotel staff very helpful. Would stay again.