Ratings based on 985 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Nov 2024
Nicely maintained and clean.
Comment from Hotel Management
30 Nov 2024 by Staybridge Suites-Toledo, Maumee, Hotel Management
Thank so much for the great review Baruch. Hope to see you again soon
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Staybridge Suites-Toledo, Maumee, Hotel Management
Thanks for the great review. Hope to see you again
by A verified traveler
Posted 6 Nov 2024
The staff is very helpful. I asked for a 1st floor room and they made it happen. And I love the location. It is a safe area.
Comment from Hotel Management
7 Nov 2024 by Staybridge Suites-Toledo, Maumee, Hotel Management
Thanks so much for the great review Marilynn. Hope to see you again soon
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
29 Oct 2024 by Staybridge Suites-Toledo, Maumee, Hotel Management
Thanks for the great review Ralph. Hope to see you again soon.
by A verified traveler
Posted 25 Oct 2024
When we checked in around 8:30pm, the front desk person was very rude and not helpful at all. We had reserved 2 rooms, under same last name, and asked to be right next to each other, also, advised we would be arriving late. When we checked in, our rooms were on different floors and at opposite ends of the hotel. When we questioned why this happened, we were told no note that we wanted rooms together and that since we checked in "so late" nothing could be done about the situation. When we questioned the person at the front desk the next morning, she told us she remembered talking with me and had she been on duty she would have put our rooms together. Not one time did anyone admit that there was a note on our reservation regarding wanting rooms near each other. We should have had some type of compensation, not just an apology. Breakfast area was small and very crowded, the wait to make hot food was long. The two people filling up food and cleaning away dirty dishes were working quickly, and were very nice, but they were running the whole time that breakfast was available. Suites were clean, but need upgraded. There were no usb ports in rooms, which was inconvenient.
Comment from Hotel Management
25 Oct 2024 by Staybridge Suites-Toledo, Maumee, Hotel Management
Sorry for your bad experience. Hope you let us make it up to you in the future.
by A verified traveler
Posted 25 Oct 2024
Excellent all around
Comment from Hotel Management
25 Oct 2024 by Staybridge Suites-Toledo, Maumee, Hotel Management
Thanks for the great review. Hope to see you again soon
by A verified traveler
Posted 27 Sep 2024
Great
Comment from Hotel Management
3 Oct 2024 by Staybridge Suites-Toledo, Maumee, Hotel Management
Thanks for the great review Jeremy. Hope to see you again soon
by A verified traveler from Louisville
Posted 23 Sep 2024
The area around the hotel has been neglected since our last stay there. Lots of weeds, dead shrubs, unkempt driveway and parking lot.
Comment from Hotel Management
9 Oct 2024 by Staybridge Suites-Toledo, Maumee, Hotel Management
Sorry for the experience you had at our hotel, just want to let you know that this was an exception and not the norm. Hopefully you stay with us again, so we can make it up to you
by A verified traveler
Posted 14 Sep 2024 on Hotels
Comment from Hotel Management
18 Sep 2024 by Staybridge Suites-Toledo, Maumee, Hotel Management
Thanks for the great review Mark. Hope to see you again soon
by A verified traveler
Posted 14 Sep 2024
Comment from Hotel Management
14 Sep 2024 by Staybridge Suites-Toledo, Maumee, Hotel Management
Thanks for the review. Hope to see you again soon.
