Ratings based on 988 Verified Reviews
3.8 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
by A verified traveler
Posted 21 Nov 2024
Our stay would have been good if it was more quiet on the floor above us . We also asked several times for more towels and took a long time to get them . Over all the stay was really good . We had a great continental breakfast everyday and the kids enjoyed the pool .
Comment from Hotel Management
22 Nov 2024 by Crystal Frazier, GM, Hotel Management
Dear Carrie,We appreciate you choosing to stay with us! I am happy that you and the kids enjoyed your stay minus the noise upstairs! We did just order more towels so we had to wait for more towels to be washed in order to give more, and I apologize for the inconvenience! We hope to see you again in the future :)
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
1 Nov 2024 by Crystal Frazier, GM, Hotel Management
Dear Steven,Thank you so much for leaving us with 5 out of 5 stars! We appreciate you taking the time to let us know how we are doing?
by A verified traveler
Posted 29 Oct 2024
Booked through Expedia, front desk couldn’t check me in. They told me to contact Expedia for refund, so I paid twice. Expedia charged my account for nothing…
Comment from Hotel Management
29 Oct 2024 by Crystal Frazier, GM, Hotel Management
Dear Rustam,I am sorry for the inconvenience this caused you, but I definitely don't know how this situation had anything to do with the hotel getting a rating of 1? Expedia did not send us your reservation, so we didn't have one to check you into. Hopefully you will come back to see us another time :)
by A verified traveler
Posted 27 Oct 2024
room was clean, beds were super loud and squeaky needs some WD-40 type shi but everything else was perfect!
Comment from Hotel Management
28 Oct 2024 by Crystal Frazier, GM, Hotel Management
Dear Morgan,Thank you for your rating of 5 and your compliment! Noted about the squeaky bed! Haha thank you :)
by A verified traveler
Posted 21 Oct 2024
The rooms were clean and comfortable. Continental breakfast was good too. The only reason for a 4 star review instead of a 5 star review is the rooms with double beds are a little small for couples but we knew this when booking. Overall a good location and stay!
Comment from Hotel Management
22 Oct 2024 by Crystal Frazier, GM, Hotel Management
Dear Aaron,Thank you for taking the time to leave us with your 4 star review! Yes the double beds are really just full size beds but longer. I am happy to read that everything else was good for you :)
by A verified traveler
Posted 20 Oct 2024
It was a nice place to stay while visiting our daughter at BGSU
Comment from Hotel Management
21 Oct 2024 by Crystal Frazier, GM, Hotel Management
Dear Kelley,We appreciate you choosing to stay with us! Such a happy occasion t be able to visit your college student.
by A verified traveler
Posted 14 Oct 2024
Cute, affordable hotel with pool and bar at property as well as decent breakfast in morning.
Comment from Hotel Management
14 Oct 2024 by Crystal Frazier, GM, Hotel Management
Dear Paula,Thank you for leaving us with your feedback! I am happy to read that you was satisfied with your stay :) We hope to see you again in the future :)
by A verified traveler
Posted 7 Oct 2024
Great beds
Comment from Hotel Management
8 Oct 2024 by Crystal Frazier, GM, Hotel Management
Dear Ashley,Thank you for letting us know about your recent stay! Our beds are great and brand new! We hope to see you again soon :)
by A verified traveler
Posted 4 Oct 2024
Nothing was cleaned correctly the sheets had an odor the room smelled like cigarettes and the floor was was FILTHY and this isn’t even half of the problems. I can’t make this stuff up it’s almost like they just made the bed and walked out after the the last guest.
Comment from Hotel Management
5 Oct 2024 by Crystal Frazier, GM, Hotel Management
Dear Janiya,I am very sorry to read that this was your experience here. I know personally I have seen our rooms looking a lot better over recent months so this is surprising and unbelievable to me. Our apologies for your experience!
