Ratings based on 973 Verified Reviews

4.5 out of 5
92% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 27 Nov 2024
True to pictures, a great place to stay in toledo
5 out of 5
by A verified traveler

Posted 21 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Lourdes Menchero, Hotel Management
Muchísimas gracias Cynthia, por la buena puntuación que nos ha dado, muy agradecidos por ello. Hasta pronto! Le esperamos. Saludos,
5 out of 5
by A verified traveler

Posted 20 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Lourdes Menchero, Hotel Management
Estimado Justin, muy agradecidos por la máxima puntuación que nos ha dado. Nos alegramos que disfrutara de su estancia con nosotros. Hasta pronto! Atentamente,
5 out of 5
by A verified traveler from saugus

Posted 13 Nov 2024
Great place! Nice people. Very helpful and friendly. Clean…. Good location … rooms are on smaller side but we didn’t go to hang in the room. Bed was comfy and continental bkft perfectly good! Definitely plan to visit again. Toledo is a great city!
Comment from Hotel Management
19 Nov 2024 by Lourdes Menchero, Hotel Management
Dear Jean,Thank you very much for your comment. We are glad that you enjoyed your stay with us. Thank you for rating our breakfast so highly. We would love to welcome you back very soon. Kind regards,
5 out of 5
by A verified traveler

Posted 5 Nov 2024
Comment from Hotel Management
7 Nov 2024 by Lourdes Menchero, Hotel Management
Muchísimas gracias Marta por la máxima puntuación que nos ha dado. Estamos muy orgullosos y agradecidos por ello. Le esperamos en otra próxima visita que puede hacer a Toledo. Saludos,
4 out of 5
by A verified traveler

Posted 5 Nov 2024
Hotel is in a great location to the cathedral and center of city. Stay was comfortable. Staff was very helpful except for one front desk person. I can over look that considering i am a guest in their country.
Comment from Hotel Management
7 Nov 2024 by Lourdes Menchero, Hotel Management
Dear Matthew, thank you for your comment. It always helps us to continue improving. We are sorry for your comment, as we strive to serve our guests in the best possible way so that they feel comfortable at the hotel. This person may have been a bit busy or nervous at that very moment. We apologize. Thank you for your attention. See you soon! Sincerely,
5 out of 5
by A verified traveler

Posted 3 Nov 2024
This place was a great surprise. The listing included all of the spaces, but I had no expectation it would be so nice. Two courtyards, beautiful 360 views from rooftop terrace, spacious breakfast room. All of the staff were tremendously helpful. I would think this place should be a 4-star hotel. Short walk to the cathedral & rooftop view. South of the main tourist areas, thus quiet.
Comment from Hotel Management
5 Nov 2024 by Lourdes Menchero, Hotel Management
Dear James,Thank you very much for sharing your experience at the Hotel Santa Isabel de Toledo. We are glad that you enjoyed your stay with us. It is the best reward for our daily effort and work, and we are very happy with the rating you have given us. We hope to welcome you back when you want to return to Toledo. Thank you very much for everything. Sincerely
5 out of 5
by A verified traveler

Posted 31 Oct 2024
An historical building but modern room. Conveniently located
Comment from Hotel Management
1 Nov 2024 by Lourdes Menchero, Hotel Management
Good morning Audrey,Thank you very much for reflecting that our building is a historic building located in the old town of Toledo and that inside you will find good rooms. Thank you also for pointing out the great location of Hotel Santa Isabel in the centre of Toledo.We hope you enjoyed your stay with us and the city.Thank you very much, sincerely.
4 out of 5
by A verified traveler

Posted 21 Oct 2024
Comment from Hotel Management
22 Oct 2024 by Lourdes Menchero, Hotel Management
Buenas tardes Ernesto,Muchas gracias por habernos valorado con un cuatro sobre cinco. Esperamos que haya estado a gusto en el Hotel Santa Isabel y que haya disfrutado de su estancia con nosotros y de la ciudad.Muchas gracias, un saludo.
5 out of 5
by A verified traveler

Posted 15 Oct 2024
Beautifully decorated. Excellent staff, including cafeteria staff who served a great breakfast. Enjoyed the terrace at sunset. Well located. Got there by car without trouble, although it was a squeeze through some of the streets. Minor grumble: AC was off for the season (Oct 13); room was cool enough with window left open, but it meant some street noise.
Comment from Hotel Management
16 Oct 2024 by Lourdes Menchero, Hotel Management
Good afternoon David,We are very pleased that you liked the decoration we have in our facilities. Thank you very much for speaking so highly of our staff, we are very proud that our guests put this kind of thing in their comments because our staff always try to give the best service possible. Thank you very much for expressing the great location that the hotel has in the centre of Toledo and for appreciating the great terrace we have with views.We removed the air conditioning at the beginning of October because we felt it was not hot enough to have it on. If you were a little hot you could have asked for a fan at reception.We hope you enjoyed the city and your stay with us.Thank you very much, sincerely.