Ratings based on 12 Verified Reviews
4.4 Room cleanliness
3.9 Service & staff
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Dec 2024
Highly recommend!!
Comment from Hotel Management
26 Dec 2024 by Matthew Cuevas, Hotel Management
Dear Guest,On behalf of the entire hotel team, I want to thank you for sharing about your first visit with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely,Matthew CuevasGeneral Manager
by A verified traveler
Posted 18 Dec 2024
Comment from Hotel Management
18 Dec 2024 by Matthew Cuevas, Hotel Management
Dear Guest,On behalf of the entire hotel team, I want to thank you for sharing about your first visit with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
by A verified traveler
Posted 13 Dec 2024
Comment from Hotel Management
16 Dec 2024 by Matthew Cuevas, Hotel Management
Dear Guest,On behalf of the entire hotel team, I want to thank you for sharing about your first visit with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely,Matthew CuevasGeneral Manager
by A verified traveler
Posted 12 Dec 2024
I was charged double and it’s hard to reach them by phone
Comment from Hotel Management
12 Dec 2024 by Thea, Front Office Manager, Hotel Management
Dear Alejandra,Thank you for your message. Upon reviewing the reservation, it appears that the charge was intended to be processed at the hotel upon your arrival. I can confirm that this is the only charge reflected on my end, and there is no indication of a double charge.I will send the receipts to the email we have on file so you can review them on your side. If you have any further questions or need additional clarification, please don’t hesitate to reach out.
by A verified traveler
Posted 8 Dec 2024
Comment from Hotel Management
9 Dec 2024 by Matthew Cuevas, Hotel Management
Dear Guest,On behalf of the entire hotel team, I want to thank you for sharing about your first visit with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely,Matthew CuevasGeneral Manager
by A verified traveler
Posted 24 Nov 2024
Great property, amazing pool and facilities
Comment from Hotel Management
25 Nov 2024 by Matthew Cuevas, Hotel Management
Dear Guest,On behalf of the entire hotel team, I want to thank you for sharing about your first visit with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely,Matthew CuevasGeneral Manager
by A verified traveler from Cortland
Posted 22 Nov 2024
We had a wonderful experience during our overnight stay. It is a Beautiful hotel offering Spacious modern designed rooms and friendly front desk staff. Breakfast is offered in the restaurant.
Comment from Hotel Management
25 Nov 2024 by Matthew Cuevas, Hotel Management
Dear Guest,On behalf of the entire hotel team, I want to thank you for sharing about your first visit with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely,Matthew CuevasGeneral Manager
by A verified traveler
Posted 21 Nov 2024
Good
Comment from Hotel Management
22 Nov 2024 by Matthew Cuevas, Hotel Management
Dear Guest, Thank you for choosing to stay with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. I have shared your feedback with the leadership team, so we can do our best to ensure this does not occur again. Once again, thank you for taking the time to share your experience. We hope to see you again.Sincerely,Matthew CuevasGeneral Manager
by A verified traveler
Posted 12 Nov 2024
Mark, the front desk concierge was a terrible person with horrible customer service. He should learn the meaning of customer service. He was very rude and did not reply to our polite greetings. When we asked him to have a nice day, he just stared at us. When we said hello, he just stared at us. He clearly could understand what we were saying, he just chose not to speak back. I don’t know if he is a racist or prejudice however he is unprofessional and we did not feel welcomed in addition to that because he chose not to speak to us, he charged the wrong card. He didn’t ask us what card we wanted to charge. He assumed we wanted to charge the card that we had on hold and to avoid talking to us he just charged the card without asking, or communicating what he was doing. He also charged the wrong price which sent my account into overdraft. I am still waiting for the hold to “fall off”. He is the worst part of our stay. Everyone and everything else was perfect!
Comment from Hotel Management
13 Nov 2024 by Matthew Cuevas, Hotel Management
Dear Guest, Thank you for choosing to stay with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. I have shared your feedback with the leadership team, so we can do our best to ensure this does not occur again. Once again, thank you for taking the time to share your experience. We hope to see you again.Sincerely,Matthew CuevasGeneral Manager
by A verified traveler
Posted 11 Nov 2024
Beautiful hotel. The restaurant inside the hotel was great. Customer service was excellent. However, I did find two bugs in my room near the window.
Comment from Hotel Management
11 Nov 2024 by Matthew Cuevas, Hotel Management
Dear Guest, Thank you for choosing to stay with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. I have shared your feedback with the leadership team, so we can do our best to ensure this does not occur again. Once again, thank you for taking the time to share your experience. We hope to see you again.Sincerely,Matthew CuevasGeneral Manager
