Ratings based on 18 Verified Reviews
3.0 Room cleanliness
3.4 Service & staff
2.8 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Not great! Older.
Posted 7 Jan 2019 on HotelsHotel is pretty run down. Not super clean. They never fixed my in room safe. We even had to ask for towels to shower.
Comment from Hotel Management
28 Feb 2019 by Julius , Hotel Management
Sorry for that, we will be more vigilant of this thing's in the future.
thank you for your comment.
by A verified traveler from Colorado USA
Posted 21 Sep 2018
I needed assistance with the safe in the room. One staff looked at the safe briefly but he never came back. I also had difficulty turning on the TV and the staff would not come to my room to assist on 9/18 at 9:00 p.m. the hotel is good for the price but the staff needs more customer service training.
by A verified traveler
Poor hotel that needs improving
Posted 14 Aug 2018
Pros: Just the close to town centre location.
Cons: The service which includes the staff, but mainly the facilities which were very poor.
Location: Location was near the town centre and port area, with restaurants and shops close by. You can pick up transport by road and sea here.
The staff were reasonably helpful, but the room was tatty and the toilet would not work correctly. This was something that was not corrected during our complete stay. The front area of he hotel looks like it has never been properly finished, and includes a big broken section of the sea wall.
Having booked a room that included breakfast, we requested something that was not on display. We were told that this was ok to have, but when it arrived it didn't look very appetising at all, and so was not eaten . At the end we were charged for it, as we were told that it was extra. This charging should have been made evident before we ordered it. Several times we did not have any tea or coffee topped up when the room was cleaned, and had to keep asking for it. The same happening with the soap and shampoo. The only good reason to stay in this hotel, is its location, which is near the town centre but still quiet.
by A verified traveler
Posted 2 Aug 2018 on Hotels
It was a nice place, located near the market and local shopping areas.
Comment from Hotel Management
16 Aug 2018 by Juilus , Hotel Management
thank you for your positive response and hope to see you again.
Recommended
for Everyoneby A verified traveler
Posted 31 Jul 2018
by A verified traveler
Posted 3 Jul 2018 on Hotels
by A verified traveler
Posted 19 Jun 2018
Didn't clean my room every day. Only got 1 bottle of water in room. to purchase soda on lobby was 100 peso each where the normal vending machine cost is 50 and 26 in store. Toilet was hard to flush and often didn't work. water was set to a preset temp so it was only hot - you had to turn water on and off to keep it from getting too hot - control was under sink in another room
by A verified traveler
Days Toledo
Posted 19 Jun 2018No available transport service
Pool was dirty
Staff are nice but no options to offer to cater customer needs
Flies in dining area
by A verified traveler
Posted 11 Jun 2018
The front of the hotel in nice because you can see the ocean and the neighboring island. It is a peir not a beach. The pool is non functioning. We are disappointedbecause the AC is not working well. Their is no good water pressure in the shower. The bathroom always got clogged. It is nasty. The carpert is torned out. The hotel needs renovation. Unfortunately it is the only hotel in Toledo City so we have no choice.
by A verified traveler
So-so stay
Posted 19 Feb 2018 on HotelsA so-so stay. There was no slippers available.
