Ratings based on 393 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Oct 2024
All the staff were helpful. The room was clean, nice size for one person. Location was convenient to where I wanted to go.
by A verified traveler
Posted 21 Aug 2024 on Hotels
by A verified traveler
Posted 25 Jul 2024 on Hotels
Great stay lovely service and amazing breakfast buffet and free evening meals
Comment from Hotel Management
25 Jul 2024 by ベッセルイン上野入谷駅前 フロント 仲間, Hotel Management
Thank you very much for your reservation at Vessel Inn Ueno Iriya Ekimae. We would also like to thank you for taking the time to post a review despite your busy schedule.All of our staff couldn't be happier to receive so many compliments. We are relieved to hear that you had a comfortable stay. If you have the opportunity, please come to Vessel Inn Ueno Iriya Ekimae. All of our staff look forward to seeing you.
by A verified traveler from Brisbane
Posted 6 Jul 2024
Comment from Hotel Management
25 Jul 2024 by ベッセルイン上野入谷駅前 フロント 仲間, Hotel Management
Thank you very much for your reservation at Vessel Inn Ueno Iriya Ekimae. We would also like to express our sincere gratitude for taking the time to post a review despite your busy schedule.Thank you very much for your high rating. We hope you had a comfortable stay. If you have the opportunity, please come to Vessel Inn Ueno Iriya Ekimae. All the staff are looking forward to seeing you.
by A verified traveler
Posted 23 Jun 2024 on Hotels
Very congested room and uncomfortable. Hardly had space to get dressed.
Comment from Hotel Management
25 Jul 2024 by ベッセルイン上野入谷駅前 フロント 仲間, Hotel Management
Thank you very much for your reservation at Vessel Inn Ueno Iriya Ekimae. We would also like to thank you for taking the time to post a review despite your busy schedule.We read your review and are very sorry that the size of the room did not meet your expectations. We also sincerely apologize for not being able to provide a comfortable space.We understand that the room may have felt very small for our hotel, and we appreciate your understanding. If you have the opportunity, please come to Vessel Inn Ueno Iriya Ekimae. All the staff look forward to seeing you.
by A verified traveler
Posted 1 Apr 2024 on Hotels
Good basic hotel for a clean and comfortable place to sleep. Not very spacious and the pillows were horrible, but otherwise it worked well for our family of four using two twin rooms. Used the laundry facilities and there was a clog in the drain, leading me to flood the laundry room several times. Employee who came to help was very apologetic and helpful cleaning up the mess. Great location within a 2 minute walk to the subway and several great bakeries.
Comment from Hotel Management
1 Apr 2024 by ベッセルイン上野入谷駅前 フロント マン, Hotel Management
Thank you very much for staying at Vessel Inn Ueno Iriya Ekimae.We sincerely apologize for the inconvenience caused to you during your stay. We apologize for the inconvenience caused by the poor quality of the pillows, which caused the drain to become clogged when you used the laundry, resulting in water flooding.We sincerely apologize for your unpleasant experience. We will consider taking appropriate measures to prevent such problems from occurring. We look forward to using your service again.
by A verified traveler
Posted 30 Mar 2024 on Hotels
Very convenient. Loved the free toiletries in the lobby and the convenient location
Comment from Hotel Management
14 Apr 2024 by ベッセルイン上野入谷駅前 くちこみ担当, Hotel Management
Thank you very much for staying at our hotel.We will continue to promote better service in the future.We sincerely look forward to your next visit.
by A verified traveler
Posted 29 Mar 2024 on Hotels
Very clean and convenient. Small room but i dont mind because i only needed it to sleep as we spent most our time sightseeing. I love how the lobby had all the necessary toiletries.
Comment from Hotel Management
29 Mar 2024 by ベッセルイン上野入谷駅前 フロント 浅野, Hotel Management
Thank you for taking the time out of your busy schedule to post a review.Thank you for your interest in the cleanliness of the room and the service amenities provided at the front desk.We look forward to using your service in the future.
by A verified traveler
Posted 14 Mar 2024
The location is convenient. Nearest station only 3 min walking distance. 25 min walking to Ueno and Asakusa. Save a lot of money on transport.
Although the room is small but the facility is complete like kettle.
They also provided free drink and free supper ( local food).
Worth to visit again.
Comment from Hotel Management
29 Mar 2024 by ベッセルイン上野入谷駅前 フロント 浅野, Hotel Management
Thank you for taking the time out of your busy schedule to post a review. The nearest station is Iriya Station on the Hibiya Line, but it is also a 12-minute walk from Uguisudani Station on the JR Line. If you go to Ueno Station, you can use many lines. It is convenient as it is close to areas such as Asakusa and Ueno. We look forward to seeing you again next time.
by A verified traveler
Posted 29 Jan 2024 on Hotels
