Ratings based on 969 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Nov 2024
by A verified traveler
Posted 1 Nov 2024
The staff was excellent. Breakfast was excellent.
Room quite small but it is what we expected.
Safe area.
by A verified traveler
Posted 31 Oct 2024
It a decent place to stay and it's cheap.
by A verified traveler
Posted 27 Oct 2024
by A verified traveler
Posted 23 Oct 2024
The area was very close to Ueno Station and was convenient for traveling. The room was clean and perfect for two people. The staff spoke a bit of english to make the check in process easier. We appreciated them watching our luggage in the case of early arrival. I would recommend!
by A verified traveler
Posted 10 Oct 2024
Our room was clean but was raining outside and the centre floors are open to the rain. Felt like we were entering our unit from outside. Room was dark as only window was by the bathroom. Decent size unit however. Staff were very friendly and helpful.
by A verified traveler
Posted 28 Sep 2024
by A verified traveler
Posted 25 Sep 2024
Very outdated and low quality amenities and furniture.
by A verified traveler
Posted 24 Sep 2024
Mistakenly booked this hotel for another hotel and was a huge mistake. Stayed for 1 night. Room is run down. Smelt cigarette smoke. Used water bottle still on top of the desk/ tv counter. Room feels unclean. Bedsheet underneath duvet had some men's hair on it. (I have long hair)
I slept on top of duvet instead. Too tired to go down again and complain. Will never go near this hotel ever again. I am disgusted.
by A verified traveler
Posted 23 Sep 2024
Decent place to stay! Very close to Ueno park so there’s a lot to do.
The staff was friendly and knew English, I had to arrive rather late to my booking but they were kind and ran through everything I needed to know, they also leave a complimentary water in the room and that was nice!
Shower floor was kinda not the cleanest as there were some hairs in it on arrival, the bed backboard had a few small stains on it and the wall the bed was pushed against had some streaks.
Otherwise the accommodations were well priced and convenient! I got a room with a single double bed and when the listing says it’s small it’s SMALL! Haha enough for a single suitcase at the foot of the bed, thankfully I was solo at the time but if you’re sharing with a friend it’ll be a real squeeze!
