Ratings based on 553 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Nov 2024
The area is lovely. Lots of restaurants and close to the train station. Room is a bit bigger then other hotels in toyoko. I would definitely come back.
Comment from Hotel Management
14 Dec 2024 by 東横INN東西線西葛西 くちこみ担当, Hotel Management
Thank you very much for having us stay at our hotel.Thank you for choosing our hotel from among the hotels in Japan.We aim to become a service that gives you excitement and satisfaction even when you come next time, we will best service forward daily.We will be waiting for your continued use.
by A verified traveler
Posted 10 Oct 2024
Friendly staff and cleanliness.
Comment from Hotel Management
11 Oct 2024 by 東横INN東西線西葛西 くちこみ担当, Hotel Management
この度はご宿泊いただきありがとうございます。またその際のアンケートにご協力いただきまして、重ねてお礼申し上げます。大変嬉しいコメントを頂き、スタッフ一同励みになります。またのご利用を心よりお待ちしております。東横イン東西線西葛西フロント
by A verified traveler
Posted 25 Jun 2024 on Hotels
Comment from Hotel Management
19 Jul 2024 by 東横INN東西線西葛西 くちこみ担当, Hotel Management
先日はご宿泊頂き誠にありがとうございました。今回頂いたご意見を基に、改めましてより良いサービス向上を目指し精進して参ります。再度当ホテルをご利用願えましたら嬉しく思います。
by A verified traveler
Posted 29 Mar 2024
Staff are very kind and the hotel is very clean. Plus free breakfast!
Comment from Hotel Management
30 Mar 2024 by 東横INN東西線西葛西 くちこみ担当, Hotel Management
Thank you very much for having stayed at our hotel this time.Thank you again for having posted a review.We will continue to make efforts to encourage your satisfaction with customer's .I and all staff are looking forward to meeting you again .
by A verified traveler
Posted 4 Jan 2024
Asked for a double bed, got a king for a family of 3 with no option for a roll a way bed or switching rooms. Only 2 set of towels and was told 3rd set for my child is an additional cost.
Comment from Hotel Management
10 Jan 2024 by 東横INN東西線西葛西 くちこみ担当, Hotel Management
Thank you very much for staying at our hotel the other day.We will continue to devote ourselves to work from the customer's perspective in the future so that we will not receive such opinions in the future.I really apologize for this time.We are waiting for the your next visit.
by A verified traveler
Posted 27 Dec 2023
Comment from Hotel Management
17 Jan 2024 by 東横INN東西線西葛西 くちこみ担当, Hotel Management
この度は当ホテルにご宿泊頂き誠にありがとうございます。また、多くのホテルの中から当ホテルをお選び頂き重ねて御礼申し上げます。またのご来館心よりお待ちしております。
by A verified traveler
Posted 23 Nov 2023
We chose this hotel as they provide free shuttle service to Disneyland. Room & toilet is really small and there wasn't any walkable space if we open our luggage.
It's very near to Nishikasai Station & around there, there are lots of dinning options & convenient stores.
Comment from Hotel Management
1 Dec 2023 by 東横INN東西線西葛西 くちこみ担当, Hotel Management
Thank you very much for using our hotel hotel.Also, thank you again for giving us your thoughts at that time.We will continue to make efforts to encourage your satisfaction with customer's .I and all staff are looking forward to meeting you again .
by A verified traveler
Posted 1 Oct 2023
it was nice and and there's also breakfast provided
Comment from Hotel Management
3 Oct 2023 by 東横INN東西線西葛西 くちこみ担当, Hotel Management
This time, thank you for staying at our hotel from some hotels.We will continue to devote ourselves to striving to give impression and satisfaction to many customers in the future.We look forward to your continued use.
by A verified traveler
Posted 21 Sep 2023
Nice and clean and the breakfast is good 💕
Comment from Hotel Management
22 Sep 2023 by 東横INN東西線西葛西 くちこみ担当, Hotel Management
Thank you very much for staying at our hotel the other day.We will continue to make efforts to encourage your satisfaction with customer's .I and all staff are looking forward to meeting you again .
by A verified traveler
Posted 3 Apr 2023
