Ratings based on 983 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
Stayed here twice on this trip. Great location
Comment from Hotel Management
17 Nov 2024 by Tokyu Stay Shinjuku, Hotel Management
Thank you very much for staying at Tokyu Stay Shinjuku.We would also like to thank you again for your review.We are very pleased to receive your kind words of praise.All of our staff will do their utmost to make your stay as comfortable as possible.We look forward to welcoming you again.Tokyu Stay Shinjuku Front Desk
by A verified traveler
Posted 17 Nov 2024
In a great walking area with numerous dining options.
Comment from Hotel Management
17 Nov 2024 by Tokyu Stay Shinjuku, Hotel Management
Thank you very much for choosing Tokyu Stay Shinjuku.We would also like to thank you again for your kind review.Thank you very much for choosing Tokyu Stay Shinjuku.We are very pleased to receive your kind words of praise.Thank you very much for choosing our hotel.We would also like to thank you from the bottom of our hearts for your feedback on that occasion.Thank you very much for taking the time to write to us!Tokyu Stay ShinjukuFront desk
by A verified traveler
Posted 12 Nov 2024
The location of the hotel is great. 2 minutes walking to the nearest subway, lots of shopping and restaurants around and overall a nice vibe. The staff was ver nice
The room was very small and the price for Shinjuku was fair.
Comment from Hotel Management
12 Nov 2024 by Tokyu Stay Shinjuku Front Desk Staff, Hotel Management
Thank you very much for choosing Tokyu Stay Shinjuku. We would also like to thank you again for your kind review.As you mentioned, our hotel is only a 2-minute walk from the nearest station, and there are many shopping spots and restaurants in the surrounding area, making it a very convenient location.We are glad to hear that you are satisfied with our services.All of our staff will continue to make every effort to ensure your stay is as comfortable as possible.We look forward to serving you again.
by A verified traveler
Posted 11 Nov 2024
Very professional and friendly staff.
Comment from Hotel Management
11 Nov 2024 by Tokyu Stay Shinjuku Front Desk, Hotel Management
Thank you very much for choosing Tokyu Stay Shinjuku.Also, thank you very much for your review.We are very pleased to hear your words of praise for our staff.All of our staff will do their utmost to make your stay as comfortable as possible.We look forward to welcoming you again.
by A verified traveler
Posted 9 Nov 2024
Great location. Need to improve on cleanliness.
Comment from Hotel Management
9 Nov 2024 by Tokyu Stay Shinjuku Front Desk Staff, Hotel Management
Thank you very much for choosing Tokyu Stay Shinjuku. We would also like to thank you again for your kind review.We are glad to hear that you are satisfied with our location.Thank you for your understanding of our cleaning system.All of our staff will continue to make every effort to ensure your stay is as comfortable as possible.We look forward to serving you again.
by A verified traveler
Posted 4 Nov 2024
Will be back
Comment from Hotel Management
4 Nov 2024 by Tokyu Stay Shinjuku All front staff, Hotel Management
Thank you for staying Tokyu Stay Shinjuku. Also, thank you for posting your review. We would appreciate it if you could use our hotel again when you come to Shinjuku. We are looking forward to seeing you again.
by A verified traveler
Posted 26 Oct 2024
Was a great location great staff always lovely and helpful. Nice little room the only thing wrong was the aircon didn’t work . But we also didn’t complain about it either so it probably could’ve been fix it we did but only had 3 nights and still really enjoyed our stay. End of October great time to visit so convenient. Will recommend it to friends and family
Comment from Hotel Management
27 Oct 2024 by Tokyu Stay Shinjuku Front Staff, Hotel Management
Thank you for choosing Tokyu Stay Shinjuku.Also, Thank you for taking time out of your busy schedule to write this review. We apologize for the inconvenience caused by the air conditioner. We will share this information with our staff and do our best to make your stay more comfortable.We look forward to serving you again.
by A verified traveler
Posted 26 Oct 2024
The location is very convenient, minutes walk to subway stations. Lots of places to visit and eat at this area. Staff is friendly. Room is pretty in this area. Will definitely consider next time staying at Shinjuku.
Comment from Hotel Management
27 Oct 2024 by Tokyu Stay Shinjuku Front Staff, Hotel Management
Thank you very much for choosing Tokyu Stay Shinjuku.We are pleased to hear that you had a pleasant stay with us during your stay.We look forward to serving you again.
by A verified traveler
Posted 23 Oct 2024
Perfect location for my first time visiting Tokyo. Conveniently close to all the trains. Lots of restaurants, Izakayas and konbinis near by. Would definitely go here again. All the staff were incredibly polite and helpful.
Comment from Hotel Management
24 Oct 2024 by Tokyu Stay Shinjuku Front desk staff, Hotel Management
Dear Guest.Thank you for choosing our hotel.We hope you enjoyed your stay in Japan.We are now entering the short autumn season and the mountains are turning into a landscape of autumn leaves as we move into winter.We look forward to welcoming you again.Tokyu Stay ShinjukuFront desk staff
by A verified traveler
Posted 23 Oct 2024
Comment from Hotel Management
24 Oct 2024 by Tokyu Stay Shinjuku Front desk staff, Hotel Management
Dear Guest.Thank you for choosing our hotel.We hope you enjoyed your stay in Japan.We are now entering the short autumn season and the mountains are turning into a landscape of autumn leaves as we move into winter.We look forward to welcoming you again.Tokyu Stay ShinjukuFront desk staff
