Ratings based on 328 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Oct 2024
The staff were INCREDIBLE! So kind and accommodating during my and my brother's two week stay. Super close to the train line, which was a huge bonus when doing the typical touristy things around Tokyo. Local food options were great, as was the accessibility to convenience stores and pharmacies. Rooms and facilities were clean, with an easily accessible elevator and the like. Staff came by three times during my stay to do a full clean, and they did a fantastic job.
Ran into one issue where I lost my key, and replacing it was 2000 yen. You do get it back if you find the key later, otherwise you're stuck.
If I had ANY complaints, it would be with the included washer and dryer. It is not very intuitive at all, despite some of the English instructions. I wish there was more thorough information on this, even if it was in Japanese. I ran into some trouble at the start of my stay with the filter at the bottom of the unit being loose, and the obscure error code it screams at you didn't help much. However, research and some fiddling got it up and working. Out of all the complaints I could have, this is incredibly minor and not the hotel's fault. It just isn't very foreigner friendly, but it was worth noting if you have limited experience with foreign appliances!
(RE trains: If you need an elevator to get to and from the closest station, use exit 2! It's right across the street from exit 1, which is closest to the hotel.)
Overall, I would absolutely stay here again!
Comment from Hotel Management
24 Nov 2024 by TokyuStay-Monzennakcho Hotel Receptionist, Hotel Management
Thank you for choosing us and filling out such an honest review for us!With the increase in the number of tourists visiting Japan, this area is becoming known as a traditional Japanese-style town. We are very happy that you have discovered and explored this area.We take the problems you have mentioned very seriously. We will actively improve the problems including the English signage. We apologize for the inconvenience and we will improve the problems you mentioned.We look forward to your next visit to Japan!Wish you have a nice day！
by A verified traveler from Quitman
Posted 23 Oct 2024
Staff was extremely polite and understanding of the language barrier that was there.
The amenities were nothing short of clean and amazing.
The area was a short walk to multitude of restaurants and to the train lines.
Comment from Hotel Management
27 Oct 2024 by TokyuStay-Monzennakcho Hotel Receptionist, Hotel Management
Thank you for reviewing for us!We would also like to thank you again for your compliments regarding our staff. We take your kind words very seriously and will continue to make every effort in the future. We hope you will visit Tokyu Stay Monzennakacho again when you are in the area. Thank you very much for your valuable contribution.
by A verified traveler
Posted 17 Oct 2024
I loved the area and this hotel provides the necessities. The staff there are friendly and do their best to help you out.
Overall it’s a good location
Comment from Hotel Management
27 Oct 2024 by TokyuStay-Monzennakcho Hotel Receptionist, Hotel Management
Thank you for choosing us!The area we are in is very traditional Japanese area, including shrines and some restaurants. I hope you experienced them here!We are also making progress to improve the quality of service from our staff.Last, we wish you a happy life!
by A verified traveler
Posted 22 Jul 2024 on Orbitz
Close to a lot of restaurants and subway
by A verified traveler
Posted 21 Jul 2024
I really like this hotel. I have stayed here several times and will stay here again. Just one little problem. I wanted to suspend the limited house cleaning on one day so the garbage could be picked up, the floor vacuumed and get new bed sheets. I removed the blue magnet and do not disturb sign. But the room was not cleaned. Other than that, the stay was great.
Comment from Hotel Management
22 Jul 2024 by Tokyu-stay monzennakacho reception , Hotel Management
I apologize for inconvenience caused by the complicated cleaning rules.Cleaning staff will not enter the room without a limited cleaning magnet.If you need the entire room cleaned, including beds made, please contact the front desk.I apologize for the lack of explanation.Thank you for taking the time to write a review.We will improve our service about how to explain our cleaning rules more easier to understand and look forward to see you again.Ｗish you have a nice day!Tokyu-stay monzennakacho reception
by A verified traveler
Posted 13 Jul 2024 on Orbitz
This is my second time staying at this hotel. It is very close to the subway station and Monzennakacho downtown. There are numerous restaurants and shops around. My room has mini kitchen, plates and utensils, washing machines/ dryer in the room. Absolutely most convenient amenities for long term stays. Check out is 11:00 but can be extended with a small hourly fee, up to 1:00 pm. Highly recommended
Comment from Hotel Management
6 Aug 2024 by Tokyu stay monzennakacho, Hotel Management
Thank you for taking the time to write a review for our hotel.We look forward to welcoming you again!Wish you a happy day!
by A verified traveler
Posted 26 Jun 2024
by A verified traveler
Posted 10 May 2024
Sasaki San is very supportive. I checked in late at 11PM and she helped wit great attention.
by A verified traveler
Posted 6 May 2024
by A verified traveler
Posted 25 Apr 2024
Enjoyed our stay here despite the bed being smaller than we thought for 2 adults and 1 small child. The dual washer and dryer was super helpful and time saving for us since we could throw in a load right before we left to explore for the day. Overall the room was larger than another Tokyu Stay we stayed at in Tokyo and it was clean and comfortable.
Comment from Hotel Management
26 Apr 2024 by Tokyu stay monzennakacho, Hotel Management
Thank you very much for staying at Tokyu Stay Monzennakacho.Also, thank you very much for your valuable feedback.We will be looking forward to seeing you coming again.
