Ratings based on 559 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Nov 2024
by A verified traveler
Posted 16 Oct 2024
by A verified traveler
Posted 6 Sep 2024
The hotel staff are excellent and prioritize a luxury feel. We had a massive suite that was very good size and if you stay in a room that has access to the club floor, the views are remarkable. The only detail that I wasn’t a fan of was the hotel is 17 years old and a lot of it looks and feels like something that was done and relevant 17 years ago, so it has a bit of vintage feel, if you like that.
by A verified traveler
Posted 16 Aug 2024
Ritz Tokyo/stayed for 9 nights August 2024.
Dishonesty from Spa/massage, never charge your guest without informing them of extra service. Beware! Very disrespectful. No formal apology.
Bad service in club lounge breakfast & evening canapés, had to get the ladies & gentlemen to clear table.
Club Breakfast restricted 1 & 1/2 hours & evening canapés restricted one 1 hour. Asked guests to leave after 1 hour. We found very offensive & disrespectful. Eat & run - no class & elegant specially at the the Ritz. No excuse that the club is busy (stayed for 9 nights not even busy)
Food is average for the Ritz Carlton. Seafood is non existence. Mainly cater for Japanese guests
Bistronomy Towers, service was excellent but food also average
Cost cutting is on a high scale, not up to standard of Ritz Carton. Never return & never recommend Ritz Tokyo, Ritz Osaka to anyone 5/10.
Ritz Singapore 10/10
Comment from Hotel Management
22 Aug 2024 by Sayaka Goto, Hotel Management
Dear Cleo,Thank you for taking time to share the review of your recent stay at The Ritz-Carlton, Tokyo.I would like to apologize that our service didn't meet your expectations. Our Director of Rooms was delighted to be able to meet you in person and further apologize and remove the charge in regard to Spa extra service. In order to avoid having guests who were looking forward to using the Club lounge but were unable to, we have set time limits in the Club Lounge during big holidays.We apologize for the inconvenience caused by Obon, one of the biggest holidays in Japan.The Club Lounge Supervisor apologized in person and made arrangements for you to enjoy breakfast at Towers each day as an alternative, and we hope that you had a pleasant breakfast experience.I would like to thank you once again for sharing your experience. I look forward to welcoming you back again.Warmest regards,Sayaka GotoDirector of Quality
by A verified traveler
Posted 6 Jul 2024
We recently stayed at the Ritz Carlton Tokyo in the Millenia Suite, which was the perfect size for our family of three. The suite offered stunning views from both the bathroom and the living room, adding a touch of luxury to our stay.
Our Club Lounge access was a highlight, with its breathtaking views and excellent food. The staff were incredibly welcoming, knowing our names and being attentive to our special needs, including food allergies. This personalized service made our experience even more special.
Getting around Tokyo was made easy with the help of the hotel staff. They were always available to call taxis and communicate our destinations to the drivers in Japanese, ensuring a smooth and stress-free experience. Taxis were always readily available, which made exploring the city convenient.
For those needing laundry services, there's a laundromat just a 5-minute walk from the hotel, adding to the convenience of our stay.
We enjoyed several family activities during our trip, including visits to Teamlab, the Ninja Experience, and the Ninja Tokyo Restaurant. Each activity provided unique and memorable experiences that we thoroughly enjoyed.
Overall, our stay at the Ritz Carlton Tokyo was exceptional. The combination of luxurious accommodations, outstanding service, and convenient amenities made it an unforgettable trip for our family. We highly recommend it to anyone visiting Tokyo.
Comment from Hotel Management
10 Jul 2024 by Sayaka Goto, Hotel Management
Dear Marika,On behalf of the entire hotel team, I want to thank you for sharing your experiences with us during your recent stay at The Ritz-Carlton, Tokyo.I am delighted to learn that our Millenia Suite was the perfect room for your family. I am extremely happy to hear that our Ladies and Gentlemen from Guest Service who assisted you for a taxi arrangement to Club Lounge who took care of you during the stay were able to assist you well and provide you personalized service.We will continue to strive to provide the highest level of personal service and facilities to our guests. Thank you for staying at The Ritz-Carlton, Tokyo and we hope you choose to create more memories with us whenever your travels bring you back to Tokyo.Warmest regards,Sayaka GotoDirector of Quality
by A verified traveler
Posted 3 Jul 2024
Comment from Hotel Management
10 Jul 2024 by Sayaka Goto, Hotel Management
Dear Marika,Thank you for taking the time to share your valuable feedback.I am delighted to learn you enjoyed your stay at The Ritz-Carlton, Tokyo. We will continue to learn how to deliver great experiences. Thank you for staying at The Ritz-Carlton, Tokyo and we look forward to seeing you again soon!Warmest regards,Sayaka GotoDirector of Quality
by A verified traveler
Posted 25 May 2024 on Hotels
Comment from Hotel Management
15 Jun 2024 by Sayaka Goto, Hotel Management
Dear Svetlana,Thank you for taking the time to share your valuable feedback.I am delighted to learn you enjoyed your stay in all aspects. We will continue to learn how to deliver great experiences. Thank you for staying at The Ritz-Carlton, Tokyo and we look forward to seeing you again soon!Warmest regards,Sayaka GotoDirector of Quality
by A verified traveler
Posted 29 Mar 2024 on Hotels
Comment from Hotel Management
15 Jun 2024 by Sayaka Goto, Hotel Management
Dear Anna,Thank you for taking the time to share your valuable feedback.I am delighted to learn you enjoyed your stay with us. We will continue to learn how to deliver great experiences. Thank you for staying at The Ritz-Carlton, Tokyo and we look forward to seeing you again soon!Warmest regards,Sayaka GotoDirector of Quality
by A verified traveler
Posted 12 Feb 2024 on Orbitz
Comment from Hotel Management
15 Jun 2024 by Sayaka Goto, Hotel Management
Dear Arthur,Thank you for taking the time to share your valuable feedback.I am delighted to learn you enjoyed your stay with us. We will continue to learn how to deliver great experiences. Thank you for staying at The Ritz-Carlton, Tokyo and we look forward to seeing you again soon!Warmest regards,Sayaka GotoDirector of Quality
by A verified traveler
Posted 19 Jan 2024
Comment from Hotel Management
15 Jun 2024 by Sayaka Goto, Hotel Management
Dear Andranik,Thank you for taking the time to share your valuable feedback.I am delighted to learn you enjoyed your stay in every aspect. We will continue to learn how to deliver great experiences. Thank you for staying at The Ritz-Carlton, Tokyo and we look forward to seeing you again soon!Warmest regards,Sayaka GotoDirector of Quality
