Ratings based on 929 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from SANTA CLARA
Posted 21 Nov 2024
This is a big hotel next to a park and close to Tokyo tower. You do get a nice big room with a desk, possibly a decent view. There are shuttles to the closest JR station which is a little over 1km away so that is not the most convenient. Aside from the restaurants on the property, dining is a little distant but you can get much more reasonably priced breakfast at Le Pain Quotidien an 8 minutes walk away. The hotel itself is a little dated and could use some refreshing/minor renovations. Overall, the only thing you really get for the price is a large room for Tokyo. And some shuttles because things are far. I would have expected more perks for the price, and could've sworn there was one free drink at the bar when I booked but that may have disappeared by the day I checked in. The bar is not open everyday anyway (and different restaurants on the property close on certain days as well), so that is another inconvenient quirk of this place. Overall, it is not bad, but I will not return.
by A verified traveler
Posted 18 Nov 2024
by A verified traveler
Posted 16 Nov 2024
Extra charge for using amenities that are usually included in 5 star hotels. 5000 yen to use swimming pool is unreasonably as well. Quite disappointing.
by A verified traveler
Posted 14 Nov 2024
by A verified traveler
Posted 13 Nov 2024
Good
by A verified traveler
Posted 12 Nov 2024
Super attentive staff. I needed to ship a box and they filled out the customs form and label for me.
by A verified traveler
Posted 11 Nov 2024
by A verified traveler
Posted 11 Nov 2024
A beautiful hotel. The staff was very polite and helpful, and the amenities in the room were fantastic. We were fortunate enough to book a tower view room, and think it might have been the best view in Tokyo.
by A verified traveler
Posted 10 Nov 2024
by A verified traveler
Posted 10 Nov 2024
It was an excellent stay. The staff were very helpful the hotel beautiful. The gym was awesome. It was overall great.
