Ratings based on 110 Verified Reviews
4.7 Room cleanliness
4.8 Service & staff
4.9 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2025
Comment from Hotel Management
2 Jan 2025 by Reception Team, Hotel Management
Thank you very much for staying with us and for taking the time to share your rating.We are truly delighted to hear that you were satisfied with your stay. Your kind words inspire us to continue providing exceptional experiences for our guests.When you visit us again, we will ensure that your experience is even more enjoyable.We look forward to welcoming you back whenever you return to Tokyo.Best regards,THE AOYAMA GRAND HOTEL
by A verified traveler from Santa Monica
Posted 13 Dec 2024
Outstanding experience in all regards. Friendly staff, great room, excellent location.
Comment from Hotel Management
13 Dec 2024 by THE AOYAMA GRAND HOTEL RECEPTION, Hotel Management
Dear Mr.Jernej BarbicThank you very much for your wonderful feedback. We are delighted to hear that you had an outstanding experience during your stay. It's fantastic that you enjoyed our friendly staff, the comfort of your room, and the great location. We truly appreciate your kind words and look forward to the pleasure of welcoming you back in the future.Best regardsTHE AOYAMA GRAND HOTELHotel Reception
by A verified traveler from Apex
Posted 18 Nov 2024
The best!
Comment from Hotel Management
18 Nov 2024 by Hotel Reception, Hotel Management
Dear DerricoThank you very much for choosing Aoyama Grand Hotel.All of us at Aoyama Grand Hotel are very pleased to receive your high evaluation.We will continue to make every effort to improve our hospitality, so please stop by again when you come to Japan.When you visit Aoyama Grand Hotel again, we will support your wonderful stay,If you have any requests, please feel free to contact us.Best regards,THE AOYAMA GRAND HOTELHotel Reception
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
10 Nov 2024 by Hotel Reception, Hotel Management
Thank you so much for your review.We thank you again for choosing our hotel.We are very happy to hear that you were satisfied with your stay at our hotel.If you would like to tell us what we can do to improve our hotel, we would be happy to do so.We look forward to serving you again.Best regards,THE AOYAMA GRAND HOTEL
by A verified traveler
Posted 7 Nov 2024
Great, great spot w/ideal staff.
Comment from Hotel Management
7 Nov 2024 by Hotel Reception, Hotel Management
Dear Guest,Thank you very much for choosing to stay at our hotel from among many hotels.It is a great honor for all of us to know that your stay with us was satisfactory.We look forward to welcoming you again at our hotel with even more advanced hospitality.Thank you for taking the time to provide us with your valuable comments.Best regards,
by A verified traveler
Posted 29 Oct 2024
Grand Aoyama is a boutique hotel with an incredible location, very close to all the shops and restaurants in the Omotesando area. We were upgraded to a corner suite, and the experience was amazing. Floor-to-ceiling windows provided spectacular views, even in the bathroom. Breakfast on the 20th floor was excellent, with a beautiful view. Although it doesn’t have all the services of larger hotels (gym, spa, etc.), its design, location, and especially the kind staff make us miss it already.
Comment from Hotel Management
30 Oct 2024 by THE AOYAMA GRAND HOTEL, Hotel Management
Dear Guest,Thank you very much for staying with us and for taking the time to share your wonderful feedback.We’re delighted to hear that you enjoyed your stay in the corner suite and that the views from the floor-to-ceiling windows, as well as breakfast on the 20th floor, made your experience special.While we may be a boutique hotel, we do have a gym on the 16th floor, and we also offer an in-room spa service! We hope you’ll have the chance to enjoy both during your next visit. We take pride in our design, location, and personalized service to make every guest feel at home, and we look forward to welcoming you back again soon.Best regards,THE AOYAMA GRAND HOTELHotel Reception
by A verified traveler
Posted 25 Sep 2024 on Hotels
Comment from Hotel Management
25 Sep 2024 by THE AOYAMA GRAND HOTEL RECEPTION, Hotel Management
Dear Guest,Thank you so much for your 10-star review!Your support means a lot to us, and we’re thrilled to know you had a great experience at our hotel. If there’s anything you’d like to share or if you have any suggestions for improvement, please don’t hesitate to reach out.We hope to welcome you back soon!Best regards,THE AOYAMA GRAND HOTELHotel Reception
by A verified traveler
The best hotel!
Posted 17 Aug 2024 on HotelsThis was quite honestly one of the most amazing hotels I have ever stayed in. Every aspect was wonderful from the service to the beautiful room. We were only staying in one of the basic queen rooms and it was better than suites I’ve stayed in at other hotels. I cannot thank the wonderful staff enough for their kindness and hospitality. We got engaged the night we stayed and they front desk staff were so helpful when I needed to get an adjuster for my ring which was a little big. They went out of their way for us and I am so grateful. What a beautiful experience this hotel was and I cannot wait to come back again and again!
Comment from Hotel Management
17 Aug 2024 by THE AOYAMA GRAND HOTEL, Hotel Management
Dear Ms. Hannah,This is the reception team from THE AOYAMA GRAND HOTEL.First and foremost, congratulations on your engagement! We are absolutely delighted to hear that your stay with us was such a memorable part of this special moment in your life.Thank you for your generous and heartfelt feedback. We are thrilled that you found our room to be more than satisfactory and that the service you received exceeded your expectations. Your kind words about our staff and the hospitality you received mean a great deal to us. We are committed to providing exceptional service and creating memorable experiences.We look forward to welcoming you back in the future and hope that each visit is as wonderful as your first. If there's anything we can do to make your next stay even more special, please don't hesitate to let us know.Once again, congratulations and best wishes for your future together!THE AOYAMA GRAND HOTELHotel Reception
by A verified traveler
Posted 12 Aug 2024
superlative hotel, well designed, great staff with excellent restaurants. great rooms, comfortable and had a lovely view. sad to leave!
Comment from Hotel Management
12 Aug 2024 by THE AOYAMA GRAND HOTEL, Hotel Management
Dear Guest,Thank you so much for taking the time to share your positive feedback about your recent stay at our hotel. This is THE AOYAMA GRAND HOTEL reception team.We are delighted to hear that you enjoyed your experience and appreciated our services.Your kind words are a great encouragement to our team, and we are thrilled to know that our efforts made your stay enjoyable. We look forward to welcoming you back in the near future and providing you with another exceptional experience.Warm regardsTHE AOYAMA GRAND HOTELHotel Reception
by A verified traveler
Posted 21 Jul 2024
Comment from Hotel Management
22 Jul 2024 by THE AOYAMA GRAND HOTEL, Hotel Management
Dear Mr. Peter,Thank you very much for your wonderful review!This is the reception team from THE AOYAMA GRAND HOTEL.We look forward to welcoming you back soon! Please let us know if there's anything else we can do to make your next stay even more enjoyable. Best regards,THE AOYAMA GRAND HOTELHotel Reception
