Ratings based on 330 Verified Reviews
4.5 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Nov 2024
I heard the footsteps of the person staying upstairs. The room was very small. But it’s very clean.
Comment from Hotel Management
8 Nov 2024 by スーパーホテル品川・新馬場 深山, Hotel Management
Thank you for staying at Super Hotel Shinagawa Shinbanba.However, we sincerely apologize for not being able to relax in your room and disrupting your comfortable sleep.We use double-glazed windows and rubber gaskets on all four corners of the doors to provide as quiet a space as possible, but we sincerely apologize for not being able to provide you with the room you requested this time.If you would like to stay again, we would appreciate it if you could let us know in advance that you would like a corner room or a quiet room when you make your reservation, so that we can provide you with a room that meets your request as much as possible.Thank you for posting a review.All our staff look forward to welcoming you again.
by A verified traveler
Posted 17 Aug 2024
Great place!
Comment from Hotel Management
18 Aug 2024 by スーパーホテル品川・新馬場 深山, Hotel Management
Thank you for staying at Super Hotel Shinagawa Shinbanba.Our hotel is located along the "Old Tokaido", a road that has flourished as a post town since the Edo period. There are many shrines near the road, and a "Pilgrimage to the Seven Lucky Gods" is popular during the New Year holidays. Festivals are also held twice a year.We hope you will come and visit us during these events.We look forward to welcoming you again.
by A verified traveler from San Francisco
Posted 10 Aug 2024
Helpful staff and convenient location. Would return again.
Comment from Hotel Management
18 Aug 2024 by スーパーホテル品川・新馬場 深山, Hotel Management
Thank you very much for staying at Super Hotel Shinagawa Shinbanba.We are very relieved to hear that you had a comfortable stay.We strive to provide service that is one step closer to our customers' hearts so that they depart in high spirits.We will continue to be grateful to all those who choose and stay at our hotel, and will welcome you with a smile.We are very happy to hear that you would like to come again.We look forward to welcoming you again.
by A verified traveler from San Francisco
Posted 7 Aug 2024
Great location, price and service.
Comment from Hotel Management
8 Aug 2024 by スーパーホテル品川・新馬場 深山, Hotel Management
Thank you for staying at Super Hotel Shinagawa Shinbanba. We hope you had a relaxing time during your stay. Our breakfast is the only Super Hotel that offers a continental breakfast specializing in bread. We offer a special breakfast including freshly baked bread and hydroponic salads with less bitterness. We hope you will enjoy your meal and leave feeling refreshed the next time you visit. Thank you very much for taking the time to post a review despite your busy schedule. All of our staff look forward to welcoming you again.
by A verified traveler
Posted 13 Jul 2024 on Hotels
Comment from Hotel Management
15 Jul 2024 by スーパーホテル品川・新馬場 深山, Hotel Management
この度はスーパーホテル品川・新馬場にご宿泊いただきまして誠にありがとうございます。ご滞在中はゆっくりお寛ぎいただけましたでしょうか。当館の高濃度人工炭酸泉「七福神の湯」は、疲労回復効果や睡眠改善効果、美肌効果などがあり、15分ほどお湯にゆっくりと浸かっていただく事で、効果がより促進いたします。お風呂は男女別なので夜中中おはいりいただけます。また次回お越しの際も、ぜひゆっくりお浸かり頂き、お疲れを回復いただけますと幸いです。お忙しい中、口コミにご投稿いただき誠にありがとうございます。またのお越しをスタッフ一同心よりお待ちしております。
by A verified traveler
Posted 2 Jun 2024 on Hotels
Comment from Hotel Management
5 Jun 2024 by スーパーホテル品川・新馬場 深山, Hotel Management
この度はスーパーホテル品川・新馬場にご宿泊いただきまして誠にありがとうございます。ご滞在中はゆっくりお過ごしいただけたご様子で大変安堵いたしました。スーパーホテルは、Natural,Organic,Smart.をコンセプトに、健康でサスティナブルなライフスタイル型ホテルを目指しております。「Natural」な部分は、ホテルに入った瞬間からリラックスいただけるように、ロビーには空気清浄や湿度調節、消臭や吸音効果がある天然のコケをインテリアに採用しております。客室には珪藻土やLED照明、個別式エアコンやリサイクルカーペットなど環境を考慮した設計に徹底してこだわっています。特に「珪藻土」は常に呼吸しているため空気の浄化や室内の湿度を調節し、殺菌効果もあるため、きれいな空気の中でお過ごしいただければ幸いです。お忙しい中、口コミにご投稿いただき誠にありがとうございます。またのお越しをスタッフ一同心よりお待ちしております。
by A verified traveler from ALBUQUERQUE
Posted 30 May 2024
Very close to the restaurants and many shops. When you get out the hotel turn right, go over a small bridge and continue walking for about 5 minutes. There are lots of shops, restaurants, Pizza Hut, McDonald's etc I recommend this place. Laundry is 100 JPY for washer and 100 JPY for the dryer. They provide soap.
Comment from Hotel Management
5 Jun 2024 by スーパーホテル品川・新馬場 深山, Hotel Management
Thank you for staying at Super Hotel Shinagawa Shinbanba.We are very relieved to hear that you had a relaxing stay.There are many restaurants, convenience stores and supermarkets around the hotel. We have a gourmet map of the area available at the front desk, so we hope you will make use of it.All our staff look forward to welcoming you again.
by A verified traveler
Posted 28 May 2024 on Hotels
Comment from Hotel Management
28 May 2024 by スーパーホテル品川・新馬場 深山, Hotel Management
この度はスーパーホテル品川・新馬場にご宿泊いただきまして誠にありがとうございます。ご滞在中はゆっくりお寛ぎいただけましたでしょうか。当館のご朝食はスーパーホテルで唯一パンに特化したコンチネンタル朝食をご用意しております。焼き立てパンや苦みの少ない水耕栽培のサラダなど、こだわりのご朝食をご用意しております。次回お越し際もたくさんお召し上がり頂き元気ご出発いただけますと幸いです。お忙しい中、口コミにご投稿いただき誠にありがとうございます。またのお越しをスタッフ一同心よりお待ちしております。
by A verified traveler
Posted 12 Feb 2024
Very lovely and helpful staff, very clean room and facilities and love the buffet breakfast. Definitely highly recommended.
Comment from Hotel Management
16 Feb 2024 by スーパーホテル品川・新馬場 深山, Hotel Management
Thank you very much for staying at Super Hotel Shinagawa Shinbanba.We are relieved that you enjoyed your stay at our hotel. I am glad that I was able to help you in some small way. We are also happy to receive your compliments regarding our customer service. Encouraged by the warm words we have received from our guests, all of our staff will do their best to provide the best hospitality and wonderful time that can only be experienced at our hotel.All of our staff are looking forward to seeing you again.
by A verified traveler
Posted 3 Feb 2024
Excellent
Comment from Hotel Management
4 Feb 2024 by スーパーホテル品川・新馬場 深山, Hotel Management
Thank you very much for staying at Super Hotel Shinagawa Shinbaba. We hope you were able to relax and enjoy your stay. Our high-concentration artificial carbonated spring, Shichifukujin-no-Yu,'' has the effect of recovering from fatigue, improving sleep, and beautifying the skin, and the effects can be further enhanced by soaking slowly in the hot water for about 15 minutes. The baths are separated by gender, so you can bathe in the middle of the night. We hope that you will be able to take a relaxing soak and recover from your fatigue the next time you visit. Thank you for taking the time out of your busy schedule to write a review. All of our staff are looking forward to seeing you again.
